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Vandalism Wiped Out Charter/Spectrum Service for 60,000 in Queens, Brooklyn

Phillip Dampier June 27, 2017 Charter Spectrum, Consumer News, Video No Comments

More than 60,000 Charter/Spectrum customers were without broadband, television, and phone service for more than 24 hours after vandals sliced through fiber optic cables at four major service hubs at around 2AM Monday morning.

The service outage idled workers in offices, telecommuters, and shoppers at corner stores. ATM withdrawals and credit card transactions were impossible in some neighborhoods.

Police sources told WCBS they believe striking Spectrum union workers are behind the vandalism, owing to the specialized equipment the vandals needed to successfully cut through the fiber cable’s protective sheath. Those responsible also had to know the exact location of the fiber cables and what cutting them would mean for Charter customers across two boroughs.

“We would never condone that, we would never do that,” on-strike Spectrum technician Ray Reyes told WCBS. IBEW Local 3 made it clear it does not condone the destruction of property, despite a strike that has gone on for months with no end in sight.

This is the second major vandalism incident experienced by Charter in metropolitan New York this year. The first, in April, left 30,000 customers without service for hours. Police have no leads in either incident and no one is likely to be prosecuted.

Affected customers will need to contact Charter/Spectrum and ask for a service credit for the outage. No automatic credits are likely to be given.

Area shop owners are upset because they lose money when credit card and ATM transactions are not available. Mike Patel told WCBS his customers were mad about the outage and he lost at least $500 in credit card transactions, forcing him to turn business away.

WCBS-TV in New York reports Charter’s outage in Brooklyn and Queens affected more than 60,000 customers. (1:35)







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