Home » Broadband Speed »Charter Spectrum »Consumer News »Data Caps »HissyFitWatch »Video » Currently Reading:

Charter Sending Techs to Customer Homes (Late) With No ID and No Idea

Phillip Dampier May 4, 2017 Broadband Speed, Charter Spectrum, Consumer News, Data Caps, HissyFitWatch, Video 1 Comment

We’ve heard from several Los Angeles-area readers that Charter/Spectrum has dispatched third-party contractors to customer homes on service calls in plain clothing with no identification of any kind verifying who they are, and in several cases the “technicians” could not explain why they were there.

“This truck pulled up to my door and a man rang my bell to say he was from Spectrum and was there to replace a cable box,” said Stop the Cap! reader Wanda. “We had no idea who he was, he wasn’t in a cable company uniform, and he could not show me any identification showing who he was. We later learned he was some sort of contractor hired by Spectrum to handle service calls, but we did not let him in. I used to have Comcast back in Chicago and one of their technicians raped and murdered someone so I don’t open the door until I’m comfortable, and I wasn’t.”

One thing that hasn’t changed after Charter took over from Time Warner Cable for customer Todd Collins: his Charter technician arrived two hours late, also without a uniform, a truck with a Spectrum logo, or an ID badge. At least Collins knew why Charter was there — to install cable service in the new addition on his home.

“It was amazing to watch because it was a comedy of errors from start to finish,” Collins explained. “He brought the wrong paperwork, didn’t know what he was there to do, and had to make four phone calls to find someone at Charter to help. Two additional cable trucks eventually stopped by, so at least we knew we were dealing with Charter, and between the three technicians the work was grudgingly completed. We still don’t know how much Charter intends to charge us for this service and they admit they don’t know either.”

Charter also continues to attract complaints from customers about inconsistent information about its pricing and packages. One exasperated customer took to YouTube to declare Charter/Spectrum “thieves” for charging their notorious $199 upgrade charge when customers want broadband faster than the base 60 or 100Mbps package. In the video, the customer was originally quoted $100 to install and upgrade to 300Mbps Ultra service (Los Angeles was a Time Warner Cable Maxx city) which increased to $200 just a few weeks later. For that, the customer was told a technician would take up to two hours and install new lines and equipment. When the technician finally arrived (late), he spent about 15 minutes unwrapping and plugging in a replacement cable modem/router combo, and then left.

“I feel like I was just robbed $200,” the video blogger said.

“Our Ultra Internet unfortunately is $199,” a Charter representative said. “That’s just the installation charge. [The] activation fee is part of overall Ultra pricing and it covers higher network costs.”

Requests to reverse the fee, considering the 15-minutes spent plugging in a cable modem the customer could have accomplished himself were rejected. But because the cable technician was late, the customer got a one-time $20 service credit.

Stop the Cap! readers have had more success getting back the unnecessary and unconscionable $199 upgrade fee (or whatever else Charter calls it this week) by filing a complaint with the Federal Communications Commission.

An exasperated Spectrum customer in Los Angeles documents his displeasure with Charter’s prices, packages, and uniform-less technician. (7:32)

Currently there is 1 comment on this Article:

  1. BobInIllinois says:

    No ID, no uniform, no logos on service truck! Charter is putting these contract technicians in physical danger.
    Plenty of people would be suspicious of al this, and might prepare to defend themselves and their homes.







Search This Site:

Contributions:

Recent Comments:

  • chickenpatti13: I'm not going to be upset over loosing favorite channels.Once upon a time,there was no TV.I'll use all that free time to expand my farm.You can't wear...
  • DCUNY: 113/12 now in area of Hilton, NY. Was 70/6 last year or so....
  • Daniel Haro: no WORRIES FOR US IN San Antonio TX. Google FIBER HAS LAUNCH SHOULD BE AVAILABLE TO MOST OF San Antonio IN THE COMING MONTHS. WeCAN FINAL DITCH THIS P...
  • bc: woke up to 130/15 speeds this morning batavia ny 14020...
  • Racerbob: Confirmed upgrade here in West Webster. 60/5 is now 100/10 for me. http://beta.speedtest.net/result/6880083440.png...
  • Fred Pilot: Interesting that "the Internet" is still discussed as if it's something new circa early 1990s when in fact it's been widely available for some number ...
  • Don: I just got off the phone with Spectrum and I asked about the small speed increase. He said that I am part of the new lift area. He said that in my are...
  • Racerbob: A friend here in Webster started seeing 150 Mbps download speed yesterday. A chat with Spectrum today told him that more speed would be seen next week...
  • Don: I'm in Gates, New York and I'm on the ultra plan and my speeds were around 117/11.5 but now are showing around 141/11.5 but not sure why. The speed re...
  • Reuben Mahar: New Speeds are online in Waldoboro Maine. 04572. Testing at 112 x 11. I wonder if this has anything to do with LCI offering fiber in my area,,,,, ...
  • Peggy: Sorry to tell you but they set up the account based on your address, not your name. And the other thing is, it does depend not only on your address bu...
  • EJ: I am curious to see the specifics of this "DEAL". How bulletproof does this need to be, how much redundancy does there need to be, who decides what an...

Your Account:

%d bloggers like this: