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Consumer Action Alert: Charter/Spectrum Customers Should Opt Out of Mandated Arbitration

Charter Communications/Spectrum customers (including former Bright House and Time Warner Cable customers) need to take a moment to protect their right to collect damages from future class action cases likely to be filed over the company’s alleged failure to deliver advertised broadband speeds and in the case of Time Warner Cable, the alleged provision of obsolete cable modems for which the cable operator charged customers $10/month.

Charter customers are finding this fine print notice on their cable bills designed to strip away their right to collect potentially substantial settlements that could eventually exceed $100 because of inadequate service:

The terms and conditions applicable to your services contain a binding arbitration provision, which includes a waiver of class actions and provisions for opting out of arbitration and affects your rights with respect to all services.

Customers can protect their rights by sending this short letter to Charter’s general counsel within the next 30 days, which will opt you out of company-friendly mandated arbitration and allow you to participate in future class action cases and settlements. The letter will have no impact on your service or any promotional offers you receive.

March 17, 2017

VP and Associate General Counsel, Litigation
Charter Communications
12405 Powerscourt Dr.
St. Louis, MO 63131

Re: Arbitration Opt-Out

To Whom It May Concern,

As per your subscriber notice, this letter serves as my notice to you that I wish to opt out of Charter Communication’s arbitration provisions and do not want to be bound by that condition. I do not wish to resolve disputes with Charter through arbitration.

I would appreciate receiving confirmation you have received this letter and have accepted this notification.

Subscriber Name (as shown on bill): 
Subscriber Address:
City/St/Zip Code:
My Account Number (as shown on bill): 

Yours very truly,

Printed Name

Currently there are 4 comments on this Article:

  1. FredH says:

    Upstate NY TWC customer here – my latest bill that came in the mail last weekend was still from Time Warner and had no such clause – yet.

  2. Wow crazy says:

    On my bill for March I seen on the right hand corner “SPECTRUM NEWS” underneath that was marked Reminder the terms and conditions applicable to your services contain a binding arbitration provision.which includes a waiver of class aactions and provisions for opting out of arbitration and affects your rights with respect to all services.
    I ALSO REALIZED MY BILL INCREASED $5! I called spectrum Hope the employee from spectrum answered,I asked why my bill increased she said annual bla bla bla then I asked about the the arbitration provision .She said she didnt know and would have to get a supervisor…I waited on the phone for a half hour and no one got back to me.I HUNG UP ..WOW …

  3. Vincent Magnus says:

    central MN charter customer here — will get this mailed asap!

  4. Monica says:

    Good afternoon,
    I just received my Spectrum bill and noticed the reminder concerning the terms and conditions binding arbitration etc. i would like to know if it is too late to submit the letter that states I want to protect my rights? Thank You.

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