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Comcast Tells Customers Gigabit Pro Service Will Likely Arrive “Sometime in July”

Phillip Dampier June 10, 2015 Broadband Speed, Comcast/Xfinity, Consumer News No Comments
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Comcast initially announced its 2Gbps broadband service would be available in May.

Three Comcast customers have told Stop the Cap! the cable company has informed them their wait to sign up for 2Gbps service will be a bit longer than planned.

“First it was May, then June, and now I’m being told ‘sometime in July,’ at least for Comcast’s central division, and even then they were not sure,” reports our reader Bruce Nuñez in Atlanta. That same answer was also received by Tom Davis who contacted Comcast this morning about the service.

“They still won’t release any information about anticipated installation costs, although the representative was fairly certain there would be a charge, and they won’t tell anyone the monthly price either,” said Davis. “The representative did tell me it was safer to assume the service will premiere in July and not hold out for June.”

A third potential customer in Miami was also given a vague availability date of “sometime in July” after being told there was no longer a scheduled launch date in June because Comcast wanted to simultaneously launch the service in several cities at once, and there were unspecified delays.

Comcast had previously announced the service would launch sometime in May. While not ready to actually provide the service, Comcast has been busy promoting markets where Gigabit Pro will eventually be available:

(Image: DSL Reports)

(Image: DSL Reports)

  • California: Chico, Fresno, Marysville/Yuba City, Merced, Modesto, Monterey, Sacramento, Salinas, San Francisco Bay Area, Santa Barbara County, Stockton, Visalia
  • Colorado: Colorado Springs, Denver, Fort Collins, Longmont, Loveland
  • Florida: Jacksonville, Miami
  • Georgia: Atlanta
  • Illinois: Chicago
  • Indiana: Northwest Indiana suburbs near Chicago
  • Minnesota: Minneapolis, St. Paul
  • Oregon: Portland
  • Tennessee: Chattanooga, Knoxville
  • Texas: Houston
  • Utah: Salt Lake City
  • Washington: Everett, Seattle, Spokane, Tacoma

Customers will have to live within one-third of a mile of existing Comcast fiber infrastructure to qualify for the service.

Initially leaked price information seemed to indicate Comcast was planning to sell the service for $300 a month. At that price, Comcast will likely limit customer demand. Comcast’s Metro Internet service, offering 505Mbps, has been priced at around $400 a month. But to sign up, one must agree to pay a $250 installation and $250 activation fee. The service also is provided on contract, with a very steep $1,000 early termination fee.

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