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Charlotte, N.C. Better Business Bureau Names Its Top Offender for 2014: Time Warner Cable

Phillip Dampier January 15, 2015 Consumer News 2 Comments

twc logoTime Warner Cable was named by the Better Business Bureau’s its biggest overall offender in the Charlotte region, generating 187 complaints last year, according to the group’s annual year-end report, noted by the Charlotte Observer.

The cable company did not generate enough complaints to put cable and satellite provider complaints in the top complaint categories, however. Broadband providers in the region came in third in complaints, behind new car dealers and collection agencies. Auto repair shops and used car dealers did better, coming in fourth and fifth, respectively.

Time Warner Cable could not be reached for comment, but complaints registered with the BBB against the cable company almost always were resolved to the customer’s satisfaction. Most companies forward BBB complaints to “executive level” customer service supervisors that are empowered to do almost whatever it takes to settle a complaint. In Charlotte, 91 percent of complaints were quickly resolved once registered with the organization.

 

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Loons in June
Loons in June
9 years ago

187 complaints really does not sound very many considering the amount of transactions the company does.

Luke
Luke
9 years ago

Sure, I suppose if you only piss off 187 people to the point of them feeling the need to go out of their way and escalate it to the BBB than it’s not so bad… IN ONE CITY. I pray for the day Google decides to actually build fiber here, TWC has enjoyed the “only game in town” benefits for way too long.

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