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Verizon Wireless Closing Unlimited Data Plan Upgrade Loopholes; The Latest Party Ends 8/24

Phillip Dampier August 14, 2014 Competition, Consumer News, Data Caps, Editorial & Site News, Verizon, Wireless Broadband 7 Comments

610px-Verizon-Wireless-Logo_svgVerizon Wireless is closing several loopholes that customers have used to acquire new subsidized, on-contract smartphones and keep their unlimited data plans intact for an extra two years.

Since Verizon Wireless stopped enrolling customers in unlimited use data plans in 2012, current customers have been able to hang on to their unlimited use plans with the understanding they will not be entitled to subsidized upgrades or new lines with unlimited data. Despite that, Verizon still aggressively pursues unlimited data customers at almost every contact encouraging them to ditch their unlimited plan in favor of much more profitable Family Share plans, which feature usage-based billing tiers that customers will need to regularly upgrade to stay ahead of increasing data usage trends.

A study from Consumer Intelligence Research Partners showing Verizon has successfully convinced all but 22% of their customers to dump their unlimited plans. Those still hanging on guard their unmetered plans zealously. Some have even managed to find loopholes that let them keep unlimited data while getting subsidized device upgrades. But Verizon has caught on and is slowly closing the loopholes, increasing restrictions on unlimited data plan customers.

The Loopholes

One of the newer loopholes is a type of subsidized upgrade through Best Buy. A number of careful steps are required to win the upgrade without changing your data plan, and there are several side effects explained exhaustively on the Slickdeals website. If you try, read the instructions very carefully or you could lose your unlimited plan. The upgrade has been successful for many who have kept their unlimited packages, signed a new two-year contract exempting them from Verizon Wireless’ 4G speed throttle, and getting a new device at a subsidized discount. it won’t be easy to tell when this loophole is closed, and you might have to fight to win back your unlimited data package if it is removed from your account.

Another loophole involves shifting upgrades around on your current family plan. As different family members become eligible for device upgrades, it is possible to an upgrade to an existing number with an unlimited data plan without losing that feature. This is the most popular loophole at the moment and the one Verizon Wireless wants to kill the most.

"Tina, bring me the axe!"

“Tina, bring me the axe!”

Verizon Takes the Axe to Loopholes, Discounts, and Finance Plans for Unlimited Data Customers

Verizon has declared a virtual war on their grandfathered unlimited data plan customers, and has gradually tightened the noose:

  1. Verizon Wireless will begin throttling 4G/LTE speeds of off-contract, unlimited data plan customers deemed heavy users who consume more than 4.7GB of data per month beginning this fall;
  2. On July 13, Verizon Wireless quietly terminated its Device Payment Plan for unlimited data customers seeking to finance the cost of an unsubsidized device upgrade over 12-20 months. Instead, customers must enroll in Verizon Edge to get a phone with little cash upfront and monthly payments. One of the conditions of the Edge program is forfeiting your unlimited data plan;
  3. Verizon will no longer allow customers with unlimited data plans to transfer an available device upgrade from another line on the account to get a subsidized device upgrade while keeping their unlimited data plan.

In the past, some customers who love upgrading devices a lot either grabbed other family members’ device upgrade offers or opened up extra lines on the account. For each additional $9.99 a month basic line, a customer could qualify for a new subsidized device with a two-year contract, initially attaching a basic 2GB $30/month data plan they can immediately drop when the phone is switched to a line with unlimited data. Some customers have even maintained two or three unused phantom lines just so they can upgrade their phone every 10 months or so.

Beginning Aug. 24, Verizon will close that loophole by forcing customers to keep a data package associated with every subsidized device on their account for the length of the contract. This means customers must pay at least $30 for a 2GB data package, plus the usual $9.99 a month fee for service over the next two years for each line with a smartphone attached, regardless of what number it gets associated with.

According to information received by Droid Life, Verizon believes that when it “gives customers a discount on the retail price of a smartphone, we expect them to pay for data services and keep the smartphone activated for two years. This change closes the loopholes which allowed customers to activate/upgrade a smartphone and immediately revert back to a basic phone, resulting in a discontinued smartphone with no associated data plan.”

This may explain why Verizon Wireless is so gung-ho about getting me to switch to their "money-saving" Family Share Plan. In fact, it's a Family Theft plan -- nearly three times more expensive with a data cap that will force even more upgrades at a higher cost in the future.

Here’s an offer I’d like to refuse: This may explain why Verizon Wireless is so gung-ho about getting customers to switch to their “money-saving” Family Share Plan. In fact, it’s a Family Theft plan — nearly three times more expensive with a data cap that will force even more upgrades at a higher cost in the future.

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Peter Herz
Peter Herz
9 years ago

This is mostly accurate except that they’re not doing the 4G LTE throttling as of Oct 1st 2014 major announcement.

Kyle A. Mann
Kyle A. Mann
9 years ago
Reply to  Peter Herz

Actually that isn’t correct, Verizon has secretly been throttling unlimited without their knowledge for a while through the 3G network optimization they enacted last year, by forcing data users with unlimited over 2GB usage to 3G during high congestion times, for an excuse for throttling. Where I live is a semi-rural area, and before verizon started the network optimization, I would hold full 4G signal, afterwards I will have full 3G, then randomly my phones on my account will either drop down to 3G, or will say I have full 4G, but no data is received by the phone until… Read more »

Ex2bot
Ex2bot
9 years ago
Reply to  Kyle A. Mann

Approximately what are “high congestion times” for you? I have an iPhone 4, and I’m saving for a 6+. I want to try moderate Netflix usage when I get my new or refurbd phone. I’m wondering how practical that’s going to be. I have satellite Internet so

Netflix isn’t practical for me now.

PatMan
PatMan
8 years ago
Reply to  Peter Herz

I have noticed this for a while now. I have unlimited and normally barely use 300Meg a month and am being forced to 3G. I am never allowed to hit the 4G anymore. I have checked all over my state. My other 4 phones on my account have no unlimited data and they get 4G everywhere.

Just to verify the forcing was on the VZW network I switched my phone out yesterday and it’s the same thing. A shame they treat long term customers this way.

Robert
Robert
8 years ago

I’m so sick of Verizon! Unfortunately, where I live, they’re the only game in town. They’ve been charging me for four lines of unlimited data, at $250/mo., ever since they bought out Alltel Wireless, and in the past year have managed to screw both of my kids out of their unlimited plans now limiting them to 2G/mo., sending data usage warning emails two-thirds of the way through the month until which time they run out with a week still to go in the pay-cycle, meanwhile one of the other two lines uses less than 0.1G/mo., and I myself, in a… Read more »

tacitus
tacitus
8 years ago
Reply to  Robert

Why don’t you try an MVNO like Straight Talk or Net10? I believe they both work on the Verison network. They both offering 5GB LTE data for $45-$50/month. If you pay for a cheaper plan for the two lines you don’t use much, you could easily save $100/month for the same amount of data, or more.

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