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Comcast’s Much-Touted “X1” Platform Includes a Steep $99 Installation/Upgrade Fee

Phillip Dampier August 11, 2014 Comcast/Xfinity, Consumer News, Editorial & Site News, Public Policy & Gov't No Comments

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The most expensive set top box you will ever rent.

The most expensive set top box you will ever rent.

At all three public informational meetings, a Comcast representative promoted the benefits of Comcast’s new X1 set-top box/platform which can provide enhanced features and integrate with the Internet to provide more detailed programming information and social media interaction.

The Comcast representative did not mention that customers must pay up to a $99 upgrade fee for the privilege of renting Comcast’s X1 platform.[1] That is well in excess of the cost of an entire month of cable TV service.

Time Warner Cable does not charge an upgrade fee for its set top boxes, including the latest models.

[1]http://www.multichannel.com/news/content/comcast-details-x1-upgrade-fee/356207

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