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Comcast: When Your “Customer Service” Center Needs Bulletproof Glass, You Are Doing Something Wrong

Phillip Dampier July 17, 2014 Comcast/Xfinity, Consumer News, Editorial & Site News, HissyFitWatch 6 Comments

comcast bullet proof

“Comcast: When Your “Customer Service” Center Needs Bulletproof Glass, You Are Doing Something Wrong”

Inner city KFC? Nope. It’s a Comcast “Customer Care” center. Dane Jasper tweeted this photo out this afternoon, but it’s hardly an isolated case. Last fall, we reported on Comcast’s ‘Don’t Care Customer Center’ in Philadelphia — Comcast’s home. This “misery incarnate” has made certain it keeps customers away from Comcast employees who communicate through a system that resembles a high security bank.

Philebrity describes it far better than we ever could:

“There is a place, way down yonder in the minor key of Delaware Avenue, where even the most resistant Philadelphia lifer can agree that, yes, this area is so stupid that it’s actually okay to call it Columbus Avenue. This is where the United Artists Metaphor-For-The-Failing-Film-Industry Sadplex is, and this is also where the Comcast Get-Out-Of-TV-Jail Center is.

If you have ever had to return your cable boxes or pay your shut-off cable bill in cash because there’s a big pay-per-view wrestling event you need to see that night, you know this place. We know you know. And we know you feel hot shame for ever even knowing what this place is, or standing in its soul-sucking lines on the other side of the bulletproof glass, and we know that you don’t want anyone to know you’ve been there. So we’ll talk about it for you. To know the Comcast Get-Out-Of-TV-Jail Center is to know failure up close, to be on intimate speaking terms with failure, and to know that the conversation with failure is always mostly in the bitter parlance of popular t-shirts from the 1980s: Life’s a bitch and then you die. Sh*t happens.

The line moves slow. The person you meet at the end of the line may be polite and helpful, or they may very clearly be wanting, with their eyes and hair and soul and teeth, for you to die. None of it matters, because the feel is always the same: Governmental. Soviet. If you are in this line, you are on TV welfare, a cog in the entertainment-industrial complex, part of a system that neither wants nor needs you, but is not legally allowed to kill you yet. This is the emergency room of modern malaise.

And for as much lip service as has been paid to the corporate person known as Comcast around here in recent years — that they’re a massive job provider and will only grow, that they could have gone anywhere but they chose Philly, that they may actually help finally plug the brain drain — when many of us here in Philly think about Comcast, this is what we think of. Not the gleaming tower, nor the endless fun of Xfinity, but this place. This sad awful place. Because this is the place that says, “This is really what we think of you. We know you are worthless. Look at you, with your cardboard box of outdated remotes and modems, and your folded up twenties, hauling our sad sh*t back to us like a doting animal with a dead rodent between its teeth. Just look at you. You’re disgusting. You must really, really, really love watching f**king TV. Thank you and have a nice day.”

Currently there are 6 comments on this Article:

  1. Scott says:

    Sad thing is that service center actually looks half decent, the facility I went to on the way out of town as I left Chicago and was cancelling my cable service looked like a prison waiting room, and the staff didn’t look much better and couldn’t care either.

    I believe theirs was Plexiglas and metal.. so at least the bulletproof glass is a step up from that..
    It was also located out of town in some non-descript office in one of those generic looking business parks with zero signage other than the unit number.. you’d never guess this was operated by a fortune 500 company with billions of dollars.

  2. Joe Siegler says:

    The Time Warner Cable office near me has the same kind of set up.

  3. anon says:

    it is only expected when you are operating in an urban ghetto like philadelphia.

  4. bop says:

    In part of Phillip home town. A bank took down their plexiglas because it wasn’t needed. Held up three times since.

    • But how often do we see a cable company’s customer service center held up? Truth be told, it’s the people behind the glass who are doing the robbing. 🙂

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