Home » Broadband Speed »Comcast/Xfinity »Consumer News » Currently Reading:

Comcast Says Customer-Owned Cable Modem Equipment Restriction Was Part of an Old Memo

Phillip Dampier March 26, 2014 Broadband Speed, Comcast/Xfinity, Consumer News 1 Comment
Comcast's gateway is optional after all.

Comcast’s gateway is optional after all.

Yesterday, Stop the Cap! reported Comcast was informing some customers with 105Mbps service they would have to give up their customer-owned cable modems and go back to renting Comcast’s gateway device for $7 a month. Customers were told the policy was elaborated on in a memo, obtained by Stop the Cap!

This afternoon, Comcast spokesman Charlie Douglas responded to our inquiry about this with some good news for customers: they can keep using the equipment they purchased to avoid the modem rental fee.

Douglas explains the memo “is apparently an old document from 2010 when we first launched Extreme 105.”

“At that time, there weren’t any modems for sale at retail that could handle that speed,” Douglas added. “Four years later here we are and there are plenty of modems customers can buy. The document is wrong and old and we’re fixing it and sorry for any confusion it may have caused. It’s not acceptable. If you want to pass those customers you’ve heard from on to us, we will be happy to follow up with them and apologize and make sure their service and modem is running properly.”

“The short of it is Extreme 105Mbps customers can choose to either buy their own modem or rent one from us. Here is our approved devices list, which is updated regularly: http://mydeviceinfo.comcast.net/







Search This Site:

Contributions:

Recent Comments:

  • Lorie: I presently live off of Tulane and down S.Burton and they are running cable and have run cable down S. Burton all way to the canal. When service wil...
  • Dennis Ferguson: Windstream is the most horrible internet provider that exists. Please upgrade your service to match your charges, or lower your charges to match the s...
  • vince Onofrio: I have been with clear or Clearwire since they started. No real hassles until recently when I all of sudden lost my signal connection way before the s...
  • Ed: Yesterday, I received a call from these scammers saying they would offer me 50% off of my Comcast monthly bill, and almost fell for this scam. With my...
  • Anonymous: I cut the cable to stream to not only save on entertainment, whilst still paying for it, but to view what I want when I want. When I hit the 300 gig d...
  • dawsonfiberhood: Scott, often these "concessions" are trojan horses. We'll know when we see the final deal. It's possible that the decision to open up the networks wil...
  • Scott: Wow, I'm stunned and never saw this coming from the CRTC given their history with the big cable and telco's. Now if we only had the will of consume...
  • AC: Do you mean that backbone that was promised to go to every home by mci/sbc/all other incumbents to pass the 1996 act and then toe amendment to keep ot...
  • Sora87: They need to do this In the USA for both the Fiber and Wireless Networks (While Opening up all the Spectrum on the wireless side). Maybe go a Step fur...
  • dawsonfiberhood: Too bad we cant have takebacks on the criminal decision made in the USA to let monopoly telcos assume full ownership of networks they built with publi...
  • Denise: I moved 1 year ago to another location and I am a triple play; includes internet 300/20 which I had the standard before which wasn't fast enough to us...
  • Fred Pilot: I see Moffett's comments to be a frank admission that if the United States is to modernize and build out its telecommunications infrastructure to serv...

Your Account: