Home » AT&T »Editorial & Site News »Internet Overcharging » Currently Reading:

AT&T Mailing More Warning Letters to Customers Exceeding Their Usage Allowance

Phillip Dampier February 17, 2014 AT&T, Editorial & Site News, Internet Overcharging 3 Comments

att-logo-221x300AT&T wants customers to pay attention to their broadband account’s monthly usage limits: 150GB for DSL or 250GB for U-verse. Customers who exceed their allowance are more likely than ever to get a warning letter from AT&T threatening overlimit fees if they continue to ‘use too much’ Internet.

AT&T customers in Texas, Ohio, Oklahoma, and Florida have shared identical warnings with Stop the Cap! received during the last 10 days — in each case it was the first warning notice received about exceeding AT&T’s arbitrary allowance:

Dear AT&T High Speed Internet Service Customer,

We want to remind you that your AT&T High Speed Internet service includes 150 gigabytes (GB) of data for each billing period.

You have exceeded 150 GB this billing period.

We’ll waive the charges for additional data this month and notify you as your usage approaches 150 GB in future months.

The next time you exceed 150 GB you’ll be notified, but not billed. However if you go over your data plan in any subsequent billing period, we’ll provide you with an additional 50 GB of data for $10. You’ll be charged $10 for every incremental 50 GB of usage beyond your plan.

AT&T imposed usage caps a few years ago but has generally not enforced them, even when usage meters show an excess of 500GB in Internet traffic. Some AT&T customers still have no access to a working usage meter, making compliance even more difficult. Stop the Cap! has yet to receive a verified copy of a billing statement actually showing overages billed to customers, but the increasing number of warning letters may indicate overlimit fees are forthcoming for persistent ‘violators.’

We recommend that customers receiving these warning letters send a warning of their own by calling AT&T and threatening to cancel service over the issue of unacceptable usage caps. Let AT&T know that you consider usage-based billing a deal-breaker and you will begin exploring your options with other providers. Remind AT&T that they already earn a lot of money from you and that any overlimit fees that appear on your bill will mean the immediate termination of your account.

Currently there are 3 comments on this Article:

  1. Pedro says:

    “generally not enforced?” I get dinged on a monthly basis here in suburban Chicago. Hate them so much! Google, Sonic, somebody please come here!

  2. Anonymouse says:

    Regarding threatening to leave over usage warnings, Where do you go if the competitor cable co also has a usage limit?

  3. Someone says:

    Just got hit with a usage fee on my AT&T bill. This is the first I’m hearing about them initiating caps on usage. I still have yet to receive a warning letter or email with usage warnings.







Search This Site:

Contributions:

Recent Comments:

  • Jen: John did your service ever get better? Mine just started throttling about a month ago and they are telling me the tower that worked best for me is off...
  • Mike Queen: Where do I sign up? I'm in Lewis County. I complain, they offer to disconnect me. I need the Internet to work as well. I've paid for high speed for...
  • Ginny: Frank Sinatra is dead....
  • Peter Herz: This is mostly accurate except that they're not doing the 4G LTE throttling as of Oct 1st 2014 major announcement....
  • Drema: Jack I have had Frontier for years. Only provider available in my area. It doesn't work right and has never worked right. I work from home and I need ...
  • Brittney ward: I'm currently standing at Comcast trying to have this exact issue resolved. If anyone has any helpful advice I would very much appreciate it. I am als...
  • WalterH: So the new business speeds were announced - and they're awful. 75/10, 150/20, 500/50, and 1000/100 are the NON-SYMMETRICAL speeds. Like businesses d...
  • John: I just noticed on my most recent invoice Shaw is increasing my BB 250 from $120 to $130 Jan 1st 2015. That's over an 8% increase while I'll HOPEFULLY ...
  • Scott: For corporations at that size they typically expect a 10-20x return on every dollar spent (that's at the very low end) lobbying the government for ben...
  • StrykerX: I really don't think they have to much to worry about in this regards, as Comcast typically will incorporate services and usually expands upon them wh...
  • Phillip Dampier: Here in upstate New York, part of the northeast division, there is a pretty clear line between different metro areas - Rochester, Syracuse, Buffalo, A...
  • Ian L: Seven areas isn't exactly an "only" proposition; remember that TWC upgrades entire markets at a time. So when Austin was upgraded, so was Fredericksbu...

Your Account: