Home » Bright House »Cablevision »CenturyLink »Charter »Comcast/Xfinity »Consumer News »Cox »Qwest »Time Warner Cable »Verizon » Currently Reading:

America’s Worst Rated Companies: Charter, Time Warner, Cox, Cablevision, Verizon, Comcast…

charter downNine of the ten lowest ranked firms in America are cable and telephone companies, according to a new report from research firm Temkin Group.

A poll ranking customer service at 235 U.S. companies across 19 industries found cable companies dead last, quickly followed by Internet Service Providers (often those same cable operators).

Participants were asked to rate their satisfaction with different companies on a scale of “1” (very dissatisfied) to “7” (completely satisfied). Not very many participants gave high marks to their telecommunications service provider. Temkin’s resulting net satisfaction score found familiar names in the cable and telephone business scraping the bottom.

America’s worst provider? Charter Communications, which managed an embarrassing dead last 22 percent satisfaction score for television service. Time Warner Cable managed second worst for television at 25%, followed by Cox and Cablevision’s Optimum service (both 28%). Bottom rated Internet service came from Qwest (now CenturyLink), Verizon (presumably DSL), and Charter — all scoring just 31%.

Oddly, Temkin’s survey participants gave top marks to the long-irrelevant AOL for Internet service, which may mean those dial-up customers don’t know any better. Highest marks in television service went to Bright House Communications, which ironically depends on Time Warner Cable for most of its programming negotiations.

temkin bottom rated

Most suspect the ratings show long-term customer dissatisfaction with endless rate increases, poor customer service and reliability, and lack of choice in an increasingly expensive television lineup.

The Temkin Group gathered its data from an online survey of 10,000 consumers in the U.S. during January 2013, all asked to rate their experiences with companies over the past 60 days.

Search This Site:

Contributions:

Recent Comments:

  • Mike: can you tell us more about this ebay plan?...
  • Mike: same issues as reported above...I get less actual usage with this than I did the 20 gb melinicom plan. I used to be able to game on melinicom and now...
  • Mike: The data cap issue is ridiculous. It is just another way that Comcast can cash in on their customers. According to their latest quarterly report, Comc...
  • Eric Cutright: I've been following Carlson Wireless for some time, as a possible solution to broadband for some of the remote members and offices of my employer, a T...
  • jeff: Darrin the fcc would have be part of this grand scheme even if charter went bankrupt they would still have to get government approval If anything thi...
  • Phillip Dampier: Thanks for updating us on the pricing. I would have been surprised to see AT&T attempt to sell GigaPower with Privacy Invasion features for anything m...
  • Darrin Evans: Actually gigapower is now $70 a month in Raleigh. Funny what happens when these incumbents actually have to compete. Before google announced I had a c...
  • Spector: This smells of a backdoor method for Comcast to be in control of almost all cable service in the US. What I see may happen is, Charter buys Time W...
  • Lorie: I presently live off of Tulane and down S.Burton and they are running cable and have run cable down S. Burton all way to the canal. When service wil...
  • Dennis Ferguson: Windstream is the most horrible internet provider that exists. Please upgrade your service to match your charges, or lower your charges to match the s...
  • vince Onofrio: I have been with clear or Clearwire since they started. No real hassles until recently when I all of sudden lost my signal connection way before the s...
  • Ed: Yesterday, I received a call from these scammers saying they would offer me 50% off of my Comcast monthly bill, and almost fell for this scam. With my...

Your Account: