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America’s Worst Rated Companies: Charter, Time Warner, Cox, Cablevision, Verizon, Comcast…

charter downNine of the ten lowest ranked firms in America are cable and telephone companies, according to a new report from research firm Temkin Group.

A poll ranking customer service at 235 U.S. companies across 19 industries found cable companies dead last, quickly followed by Internet Service Providers (often those same cable operators).

Participants were asked to rate their satisfaction with different companies on a scale of “1” (very dissatisfied) to “7” (completely satisfied). Not very many participants gave high marks to their telecommunications service provider. Temkin’s resulting net satisfaction score found familiar names in the cable and telephone business scraping the bottom.

America’s worst provider? Charter Communications, which managed an embarrassing dead last 22 percent satisfaction score for television service. Time Warner Cable managed second worst for television at 25%, followed by Cox and Cablevision’s Optimum service (both 28%). Bottom rated Internet service came from Qwest (now CenturyLink), Verizon (presumably DSL), and Charter — all scoring just 31%.

Oddly, Temkin’s survey participants gave top marks to the long-irrelevant AOL for Internet service, which may mean those dial-up customers don’t know any better. Highest marks in television service went to Bright House Communications, which ironically depends on Time Warner Cable for most of its programming negotiations.

temkin bottom rated

Most suspect the ratings show long-term customer dissatisfaction with endless rate increases, poor customer service and reliability, and lack of choice in an increasingly expensive television lineup.

The Temkin Group gathered its data from an online survey of 10,000 consumers in the U.S. during January 2013, all asked to rate their experiences with companies over the past 60 days.

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  • TheDreamer: Hahaha in your dreams!...
  • Unloaded One: PS I meant this comment for the post on charter and overall lack of customer satisfaction. Yet somehow it wound up on here....
  • Jake K.: Got the email from Cox on the 19th. Called on the 20th to cancel, And tonight on the 28th I'm using my cellphone as a modem. If only "5%" of the their...
  • Unloaded One: I'm a TWC customer and I'm bracing for things to go from bad to worse should this merger go through. I want to be optimistic but they don't make that ...
  • Joe V: Yes, last bill I paid a few days ago was $71.00-for a 6-meg connection which truthfully is 4.8-megs. I have contacted Sonic.net, DSL Extreme, Earthl...
  • Phillip Dampier: $71!!!! Do you know if Earthlink is available in your area without a data cap over AT&T DSL? You might try and visit Earthlink's website and see i...
  • Joe V: You know Phil I have AT&T really slow DSL here in California. I'm supposed to get 6megs-in reality its 4.8 or slower depending on time of day-pl...
  • Dancer: Frontier shall begin their rapid GPON FiOS expansion on all territories serviced by Verizon before because Verizon loves to reduce Fiber opportunities...
  • BobInIllinois: Bob, Cableco's have much larger profit margins on internet service than they do on TV service....
  • Bob: Apparently Charter's service differs depending on location. I live in southwest Michigan and I've had very good service from Charter. Every time I hav...
  • Juan V: What is the alternative. I loved to be able to go to sleep at night listening to something streaming over the network. I need to keep my costs low for...
  • Josh Emerson: I've had Charter for years and they're actually pretty good. Just tested my speed and got 64Mbps. I'm paying for 60Mbps so I'm actually getting more. ...

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