Home » AT&T »Consumer News »Internet Overcharging »Wireless Broadband » Currently Reading:

AT&T to Waive Overlimit Fees for Tornado Victims, But Still Charges Them for Texting

Phillip Dampier May 21, 2013 AT&T, Consumer News, Internet Overcharging, Wireless Broadband No Comments

att-logo-221x300AT&T wants everyone in Oklahoma City to stay off the phone and rely on text messaging for communications with family, friends, and loved ones “given high call volumes.”

Although AT&T has announced it is waiving voice, data, and text overage charges through June 30 for customers in the affected areas, it won’t automatically waive your bill for services you cannot use or per message charges incurred if you do not have a texting plan.

“AT&T customer service told me the waived fees only cover overlimit fees, not plan fees,” says Susan Ramos, who received a text message on her AT&T phone advising her of the special tornado victim compensation plan. “When I called them to learn the exact terms, they told me if you don’t have a text plan, for instance, you will still be charged a per message fee.”

Ramos, who is in Moore, Okla., tells Stop the Cap! AT&T is pleading Oklahoma City customers to stay off their cell phones and rely on text messaging. But without a text plan AT&T will charge 20 cents per text message, 30 cents for each picture or video message.

Looking at AT&T’s website, their generous offer doesn’t seem so generous when you notice they are only selling a $20 texting plan that already provides unlimited messages,” Ramos notes. “How about just waiving all text message fees for everyone until June 30?”

AT&T’s remaining unlimited data customers in the area also wonder whether the company’s notorious speed throttle will still kick in after using a few gigabytes.

Ramos doesn’t think AT&T’s offer to waive voice overages means all that much either.

“Does anyone ever exceed their voice allowance anymore?” she asks. “Besides, they don’t want you using your phone for voice calling anyway.”

Search This Site:

Contributions:

Recent Comments:

  • yvonne: How can you stream HD tv for free????...
  • Adam: Our bill went from $92/month for Triple Play (15/1 internet, standard cable, and nationwide phone service) to $128/month after our 2 year promotional ...
  • BobInIllinois: Phil, After working in IT for over 30 years, I don't understand why Frontier management likes to acquire so many different and disparate systems fr...
  • Jim Livermore: Are the soon to be acquired Verizon territories any different than the ones previously purchased, installation/support/billing wise? What conversion a...
  • Joe V: The more I read about Frontier, the more I'm really afraid of what will happen when they finally integrate the recent Verizon purchases of California,...
  • Phillip Dampier: I can't reveal my source except to say it isn't a customer. Frontier's inability to straighten out its website to manage basic order-taking functi...
  • Jim Livermore: Phil, Was your source a residential or business customer? Potential or existing? In what market? And why is online ordering such a big deal in any...
  • BobInIllinois: New Frontier customers in California, Texas, & Florida: Please do not sign up for online payments. Make sure that you pay your bill thru mailed ...
  • Michael Elling: Phil, Back in 1996 I ran a voice quality survey across 8 different digital networks; both fixed (walk around) and mobile (in car). I called from eac...
  • Phillip Dampier: I didn't think there were franchise fees on broadband, just television service. The modem fee you can get rid of by buying your own modem. If T-Mobile...
  • Phillip Dampier: TWC messed up my bill but committed to their original $110ish offer and I have even more services than you do. I have 50/5, home phone, and the deluxe...
  • Phillip Dampier: Verizon exists in a regulated service industry that includes a firm commitment to providing universal service. They are now trying to break that deal,...

Your Account: