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AT&T to Waive Overlimit Fees for Tornado Victims, But Still Charges Them for Texting

Phillip Dampier May 21, 2013 AT&T, Consumer News, Internet Overcharging, Wireless Broadband No Comments

att-logo-221x300AT&T wants everyone in Oklahoma City to stay off the phone and rely on text messaging for communications with family, friends, and loved ones “given high call volumes.”

Although AT&T has announced it is waiving voice, data, and text overage charges through June 30 for customers in the affected areas, it won’t automatically waive your bill for services you cannot use or per message charges incurred if you do not have a texting plan.

“AT&T customer service told me the waived fees only cover overlimit fees, not plan fees,” says Susan Ramos, who received a text message on her AT&T phone advising her of the special tornado victim compensation plan. “When I called them to learn the exact terms, they told me if you don’t have a text plan, for instance, you will still be charged a per message fee.”

Ramos, who is in Moore, Okla., tells Stop the Cap! AT&T is pleading Oklahoma City customers to stay off their cell phones and rely on text messaging. But without a text plan AT&T will charge 20 cents per text message, 30 cents for each picture or video message.

Looking at AT&T’s website, their generous offer doesn’t seem so generous when you notice they are only selling a $20 texting plan that already provides unlimited messages,” Ramos notes. “How about just waiving all text message fees for everyone until June 30?”

AT&T’s remaining unlimited data customers in the area also wonder whether the company’s notorious speed throttle will still kick in after using a few gigabytes.

Ramos doesn’t think AT&T’s offer to waive voice overages means all that much either.

“Does anyone ever exceed their voice allowance anymore?” she asks. “Besides, they don’t want you using your phone for voice calling anyway.”

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  • Mike The Great: All I can say is LOL!...
  • Dave: Please post your references for your assertion that ATT made a $70,000 donation. All google searches just link back to you for this....
  • Phillip Dampier: That is a relief. I have WH-DVR service here, mostly so I can watch MSNBC Morning Joe and get annoyed by the always mercurial Joe Scarborough, which i...
  • hillary clinton: if you need a set top box on each tv for $7 my price will go up for that also unless I use a roku stick. $7 x $4 is $28 TWC I only use 1 hd box a...
  • James R Curry: It's also worth noting that in Maxx areas, 50/5 is the same price as 15/1 in non-Maxx areas. So without the Charter buy out, you would have eventuall...
  • Ricardo S: The DVR is treated as an umbrella charge. For example: customer wants 4 DVR's so cost would be 4.99 a piece and one 19.99 DVR service fee. Modem cost ...
  • John: My rates went up so I dropped my cable with the intention of signing up for a streaming service. However, dropping cable caused my 50mbs service to g...
  • Phillip Dampier: You missed my point. Many customers prefer a lower price over faster speed. You started with 50/5Mbps. Most TWC customers choose to pay for 15/1Mbps b...
  • Jk: The article is misleading. You compare the price of 15/1 internet to the price of Charter 60? I have 50/5 from a TW non max area, but I'm paying close...
  • Charles Dennett: Regarding the modem, from what I've heard, Charter includes the price of the modem rental in the price of the Internet access. They don't break it ou...
  • Derpson: Interesting, I have only seen 4megabits/sec advertised as the upload speed. They should be forced to show the upload speed in their advertisements, t...
  • Andy: Thought maybe AT&T and Verizon would consolidate all the land lines in the U.S. at one point. With Verizon shedding systems year after year, I gue...

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