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Verizon Wireless’ Wall Cloud: 500MB Force-Fed Storage/Backup Service Gets Scathing Reviews

verizon cloudThe company that charges customers north of $90 a month for cell phone service with a tiny data plan has introduced Verizon Cloud, a ho-hum free cloud storage add-on for Android devices that is leaving customers cold.

Verizon Wireless is applying the same stingy standards to its online backup service it uses for its paltry data plans, providing customers with less storage than the competition:

  • Verizon Wireless: 500MB
  • Dropbox: 2GB
  • Google Drive: 5GB
  • SkyDrive: 7GB

Run over your allowance? A premium plan comes with premium pricing: $2.99 per month for 25GB up to $9.99 per month for 125GB.

The ‘could you spare it’-storage allowance is bad enough, but the service’s performance is much, much worse judging from more than 5,700 scathing customer reviews. The majority of users rate Verizon’s app just one star, primarily because they couldn’t give it zero stars.

“It’s disappointing that Verizon would release this piece of crap and then encourage people to download it,” writes Andrew Gardner.

That’s okay Andrew. Verizon is gradually pushing the app to compatible phones with no uninstall option. Those using Verizon’s Backup Assistant will find all their content automatically transferred over to Verizon Cloud whether they want it floating there or not.

“I can’t wait not to use this,” shared Gabriel Rodriguez.

Some customers don’t want Verizon force-feeding apps on their phones, particularly ones designed to chew at their data plan allowance while unintentionally crashing their smartphones.

“This app is responsible for 99% of the crashes on my poor, aging Droid X over the last few months,” writes Tim Odell. “The update came through and was like ‘you must sign up for….’ Seeing any changes and a “plus” associated with a Verizon mandate also left me assuming it would (secretly) cost me money. For my troubles I’m awarded 1-2 crashes per day.”

“Verizon apps run flawlessly as long as you allow them to do whatever they want (ie. turn off your Wi-Fi) and use your data plan without your knowledge,” offers David Lawrence. “[A Verizon rep told me] ‘It’s good for business [and] job security.’ At this point I didn’t have enough bread crumbs to find my way home. Maybe she had just come from an internal training seminar and she missed the ‘don’t repeat this to a customer’ part. Or, maybe, we have come to a point in this world where some people are completely blind to theft and unfairness, as long as it’s marketed as ‘good business’. Either way, the app sucks.”

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  • AustinTX: Yep, this isn't about "your old modem isn't capable of the wonderful new speeds we're providing to your service tier", it's about "we know your custom...
  • MJ Lee: This is strange. I did get a letter from Time Warner saying my apartment was qualified for Time Warner Cable Maxx, but when I applied for it, I got an...
  • Tim: You know this is overstating the case ... unlimited data adsl2 plans are available from $60 in Australia. Average price is about $90...
  • Phillip Dampier: I think 10/Gbps is available in the USA as well, on an obscenely expensive metro Ethernet or commercial fiber link provisioned by a telecom company. ...
  • Phillip Dampier: Singapore is doing a much better job than Malaysia with fiber speeds and pricing, and competition is what is driving speeds up and prices down. If you...
  • Phillip Dampier: We've covered South African broadband here before. At least South Africa now has uncapped broadband, so count that as a victory. International capacit...
  • SumTinWong: So korea, how much bandwidth do you have to other countries. It's all nice and good if you got supergigabit but only get 1mbit to facebook/netflix. In...
  • Richard: In New Zealand using Vodafone Supernet (Coaxial Cable. Plan Speeds are 50mb/s / 2mb/s) Test just ran from Christchurch to other side of Australia, Pe...
  • G Hamar: Why am I not surprised at this - S.Korea is the de facto standard by which all others must now try to reach. You hear Comcast & Time Warner Cable...
  • Gaurav K. Guha: I live in Mumbai, India. I currently have a 50 mbps connection for which i pay 1200 rupees a month. Thats approximately 20 usd. So.... Haha!...
  • friesian: German here. For my VDSL2 broadband access with 50Mbps down and 10Mbps upstream I have to pay 30€ monthly... Just wondering about the Romanian pr...
  • Tom: No surprise.. 2 years ago, in the election race of the Governor of Gyeonggi Province it was the official pledges from one of top 2 candidates that he ...

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