Home » AT&T »Broadband Speed »Competition »Consumer News »Public Policy & Gov't »Rural Broadband »Video »Windstream » Currently Reading:

Windstream Exposed: Provider Under Investigation in Georgia for Ripping Off Broadband Customers

windstreamWindstream Communications is under investigation by the Governor’s Office of Consumer Protection because of allegations the company is advertising broadband speeds and performance the company simply cannot deliver its customers in Georgia.

A Windstream employee in a company retail office in Dawsonville told an undercover CBS Atlanta photographer that the company can offer Internet speeds up to 24Mbps. He guaranteed service no slower than 6 to 12Mbps. But Mark Creekmore, who lives in Dawsonville, reports his speeds sometimes barely reach 1Mbps during the afternoons.

Duane Hartness, a Windstream customer, says Windstream has oversubscribed their service by continuing to sell broadband on a network that is overcrowded as-is, which slows speeds for every customer.

“Every customer they add to their oversubscribed DSLAM increases their revenue while further degrading your bandwidth,” Hartness said. “Lacking competition, they can ignore any and all complaints.”

Creekmore wants every Windstream customer in Georgia that is dissatisfied with their broadband service to file complaints with the state agency.

“The more complaints, the more likely the Office of Consumer Protection is to take action,” Creekmore said. “Please make sure to include that you are not getting what you are paying for and any other personal detail that would help them understand what you have gone through. If you have had multiple communications with Windstream, please include those details as well. In short, the more detail the better.”

http://www.phillipdampier.com/video/WGCL Atlanta Windstream Exposed for Not Providing Speeds Promised 3-7-13.mp4

WGCL — CBS Atlanta reports there are new developments in Georgia regarding Windstream: It is under investigation by the governor’s office for misleading subscribers with broadband speeds the company cannot actually deliver.  (3 minutes)

The FCC finds Windstream is the worst of the worst DSL providers, only giving customers advertised speeds 81 percent of the time.

The FCC finds Windstream is the worst of the worst among DSL providers, only giving customers advertised speeds 81 percent of the time. AT&T, Georgia’s largest phone company, doesn’t do much better.

Windstream is the worst-performing DSL provider in the country according to the Federal Communications Commission, with just 81 percent of customers getting the broadband speeds marketed.

After complaints about the company helped derail H.B. 282 — a bill Windstream heavily lobbied for that would have eliminated possible competition from community-owned providers — Windstream representatives quickly began promising upgrades.

“We’re asking our customers to be patient with us because we’re on it. We understand that they have issues and we’re working to upgrade their network,” Bettye Willis, a regional vice president at Windstream, told the CBS station in Atlanta.

Willis added Windstream was committed to solving its Internet speed problems, but not for everyone.

The company released this map showing planned service upgrades for "two-thirds of the communities it serves" in Georgia. But the company warned not everyone would receive improved service. For the remaining one-third, "take it or leave it" broadband service will continue.

The company released this map showing planned service upgrades for “two-thirds of the communities it serves” in Georgia. But the company warned not everyone would receive improved service. For the remaining one-third, “take it or leave it” broadband service will continue.

Share

Currently there are 62 comments on this Article:

  1. Kevin says:

    I would love to get 1.99mbps like the guy in the video. At times we are lucky to get 0.28mbmps. Many times Dial up is faster than this internet. I hope something will be done about this now.

  2. Tom Nixon says:

    I have to agree that my phone and internet service is absolutely unacceptable. Sound quality is not very clear, at times the message service delivers days after the call, and the DSL is very slow and at times does not work at all. I would like to add that windstream uses the Berry Company for their yellow page listings. Originally Windstream’s service included a listing in the yellow pages, which was part of the bill. I now receive bills from the Berry Company for this service who I do not have any contract with. I have refused to pay anything to the Berry company. Windstream’s bill is no less than before and it appears fraudulent for them to subcontract out a service that one pays directly to that subcontractor. The bottom line is, I have no agreement with the Berry Company, only with Windstream. I wish someone would investigate this further for other businesses are paying this as a legitimate bill not realizing they are being charged double.

  3. Sally Antoun says:

    Stop the cap! Promised and did not receive
    N we are still being told that it is coming!

  4. Janna says:

    I have Windstream and two family members that have worked for them. My internet is so bad I’m using my straight talk internet to look stuff up now. I can’t even watch netflix because my internet disconnects all the time. It’s more frustrating to try and watch something then to read a book. Problem is in my area no other internet providers are avaliable….if I’m not mistaking isn’t that kind of like a monopoly because they have all the control in my area?

  5. Jorden says:

    I’ve had Windstream for quite a while in my area. I live up in Northeast Georgia and the support is just absolutely terrible in terms of service. They are lazy and procrastinate around every issue. My area has been told many times we would be getting better speeds constantly over the years, but are still suffering with their so-called “best effort” 1.5Mbps service. I spoke to a tech who came out and set up a second line for us and he said that they already had the architecture set up to give us the better speeds but haven’t done so at all. They are promising by the end of 2013 but I’m not going to get my hopes up for these people.

    • SHIRLEY NICHELSON says:

      I JUST DON’T LIKE WINDSTREAM. THEY ARE TOO EXPENSIVE,FOE ONE THING. I SWITCHED OVER TO ETC AND LIKE THEM SO MUCH BETTER. I AM SURE IF PEOPLE WOULD CHANGE TO ETC, THEY WOULD UNDERSTAND WHAT I AM TALKING ABOUT!!!!
      .

  6. Tarry Streams says:

    Yet another lie, office off historic 441 tell me 24 Mbps is on it way to me and to keep asking each month. As I do each month at their request. Now I notice Demorest is not on the upgrade list. I watch speed test (net) for what is give to me. At every chance (3 to 5 times a week) I call and let them now I’m not happy and my speed is given back for a time. Tech is directing me to use their speed test set up like that will change my speed results to favor them… You have me by the nose deliver what is promised and paid for. So sick of repeated calling.

  7. Angie says:

    I’ve suspected this for a long time!!
    Our internet has always been slow. Windstream doesn’t care they just want your money!!

  8. Patricia says:

    I have called in for two years now stating my Internet is like dial-up! They keep giving me the run around. Finally after telling them to disconnect me the offered a whole $5.00 of my bill!! They told me that I had the option to purchase a new router box for $100.00. I quickly declined. then they offered to send a tech guy out for a service call fee. Declined that as well I am not paying fees when I i I have been a windstream customer now for 15 years. Are they joking??? I now have another router because they keep insisting that’s my problem! What a joke! Sometimes I can’t even get online for days.

  9. Lauralee says:

    OMG, I can’t believe they are FINALLY being investigated!!!! I’ve complained for years , but have had to stick with them because they are “the only game in town” for me. I, too, have had tons of problems with slow internet speeds to the point that I could not watch Netflix without internet interruptions in the afternoons, evenings, and weekends because of the heavy usage during those times.

    • Koltan P says:

      We have 12 mbs line barely ever break 1.78 mbs, service is awful. i hate paying for something you dont get. Please do something abou this bad service and even worse internet speeed.

  10. ELAINE says:

    I have had windstream for 30 yrs and internet for about 10. I never have good service, it is always going down, or there is network problems, its is just a hit and miss, and sure can’t watch Netflix,

  11. Anonymous says:

    I myself am not a windstream customer but I did when I bought my house about a year ago try to get service with them, I was told they did not service my area yet two miles down the road at my mothers house they service that area and have for years, They service most of this road in lower dawson county. So I knew immediately they were lying to me. I of course I know how crappy the service is with this company having experienced it at my parents home for many years growing up, not to mention the shoddy internet service but also the cable “service” is horrible as well. I know that my parents has been going in and out at least three times in the past two weeks and it was out at one point for four days. SOOOOOO GLAD they are getting their a** handed to them and getting investigated.

  12. aj says:

    same issue in Hazard KY…..

  13. katie says:

    I have internet, cable, and phone service with Windstream and have for several years. I’ve been disatisfied with one or the other service most all the time, esp., the inernet. I’m going with another company as soon as one is available.

  14. Pamela says:

    I have been with Windstream for years and have never been satisfied with them and they know there the only ones we can go with cause they don’t have any compition in my area. However
    at my work place we can go with another company and Windstream customer service told me that we were bound by a verbal agreement for 2 years and if we broke it they would charge us $5000.00 to get out of it…….this is absurd in my book, they’re customer services stinks just like there phone & internet stinks…..I really wish someone could do something about it and either put them out of business or bring more completion in the Dalton, Ga. area.

  15. Brett says:

    about time i live in jefferson ga everyone on my road has very slow dsl and everytime i call they tell me they will make a service ticket and to give it up to a few months to be fixed then next time anyone on on my street or myself calls they act like no tickets have been filed or wants to sell me a new modem for $50

  16. Raymond & Christie Gordon says:

    We decided to make the switch from our local cable/internet company to Windstream. The salesman on the phone GUARANTEED we’d have 12 megs. We went with the bundle package that included Dish TV too. Come to find out we only had 1.5 (less than that most of the time), after calling over and over again customer service told my husband that it would be atleast 2 years before our area could get 12megs … but we would be bumped up to 3 megs in a couple of months. Needless to say after dealing with that for over a year we switched back and now have 12 megs and very prompt customer service when issues arrise! The billing department for Windstream needs to be investigated as well! Our bill said one amount and then we get a phone call 2 months later (after we dissconnected service and paid the last bill) stating our account had been sent to collections for non payment, 186.00 MORE than the paper bill we received.

  17. Amanda says:

    we also have poor and slow service that boots us off repetitively. I have called and they are sending a new router. Also, the guy on the phone found that I have been being charge over $5 a month in late fees even though our bill was paid before the date. Even he said he didn’t know what the issue was and wondered if it was just with us. That’s what we get for just paying the bill and not looking at the charges!

  18. Ellie says:

    I have been a Windstream customer for several years. I can honestly say that I am a dissatisfied customer. My internet is slow and not what I purchased. My phone service is very bad with noise in the lines most of the time. I will change providers as soon as one is available in my area.

  19. Sandra Brady says:

    Hi, I have been a customer for 4 months. I am paying for high speed and I still have problems in the programs I open up and have to restart them many times over. I am paying the extra for the highest speed possible. I had to call the Public Service Commissioners office before I could even get any type of service where I live in North Georgia town of Dahlonega. I feel that it should be free if they can’t provide what they say or get out of town one to where some one who can provide service can have happy customers. My husband and I both are full time students inmproving our knnwledge so we can possible get a good job for once in a life time.Our internet is a vital part of our learnning and response to a lot of our classes, PLEASE HELP!!! I am very unsatisified with Windstream.

  20. Roberta says:

    Please DO NOT type your complaint here…. he gave us a link to click on above. Here’s the link
    http://consumer.georgia.gov/form/consumer-complaint/step1
    File with the state agency

  21. Welcome to the newest group of dissatisfied Windstream customers. I am sorry to see the first round of embarrassing bad publicity they had in March did not impress them enough to improve service. But then again, if your only alternatives are satellite fraudband or “go without,” there isn’t a lot of incentive.

    I have found a large number of complaints can make a difference, so I encourage readers to follow Roberta’s advice and formally complain to the state government. Georgia isn’t exactly hard on telecom providers, but when it gets so bad that politicians start getting interested, things can happen quickly.

    I also urge customers to file complaints with the Better Business Bureau, if only to get the attention of the executive level customer service agents that respond to those complaints. Those with a fraction of promised speeds or regular outages should be getting regular compensation in the form of ongoing discounts/service credits. If it costs them money, they might set about making things right more quickly.

    This seems to be a good place to start a BBB complaint online, which will be handled by Windstream’s HQ office in Little Rock, Ark.:

    https://arkansas.app.bbb.org/complaint/new/90003565?bbbID=0935

    • Donna Kris says:

      We had Windstream until I recently cancelled. We could only get 3.0 where we lived. We normally got .28, .40 and at the fastest 1.2. I argued with them for 4 years before cancelling. I filed a complaint with the consumer protection in GA as well as the BBB. Hopefully they will bring Windstream down. Unfortunately they are the only internet available in our area. I use my AT&T phone now that blazes past Windstream.

  22. T. Dickerson says:

    Back in 2007 I was able to get 3.0 speeds when Alltel serviced the Internet until 4/2010. When Windstream bought Alltel our speeds dropped to .04 to .21 being the top speed until Jan.2012, though I continued to pay the 3.0 rate. It took a year & half of battles before Windstream admitted to having a filter on the line, supposedly by mistake, The admittance occurred only after I’d confronted with discovering proof of previous speed tests reports showing up too 5.24mbs at our location. Windstream had denied ever being able to provide 3.0 speeds to our location while claiming 1.5 was the fastest available speed. Yet they advertised 3.0 to 12.0 for our address and provided 12mbs to homes added later only 1/4 mile away.
    Windstream tried to delete the proof of faster speeds in the file that been open on the desk and laptop that day. I originally had the file open on the laptop but later opened the same file on the desktop after Windstream claimed they needed to get into the system’s connection through their modem/router to check for further issues.
    Thankfully I left the file open on the laptop connected to the Netgear router before they asked me to sign onto the main computer that was connected to Windstream’s modem/router because numerous test results had been deleted from the file on the desk top. The same exact file was open on both computers during the phone conversation with Windstream but information was missing in the file on the main computer afterwards. Proving that Windstream had spyware and tried to delete the proof of previous faster speeds! How else can the same open file hold different information?
    During that confrontation Windstream stated I was able to get up to 5.24 speeds back in 2007 to 4/2010 because there were fewer Internet customers and admitted to since over selling pins on the D-slam. They said I’m unable to maintain a 3.0 speed connection due to the oversold pins and living at the end of a service line. I’m stuck with what ever megabyte amount that’s left over, even though I was one of the first internet subscribers in our area. Since Jan. 2012 our fastest speeds have been 1.2mbs. or less and nothing over 1.5 is available to date. Windstream received a $24 million Federal Grant to provide rural Nth Georgia faster Internet back in 2010 2011 but our speeds are slower.

  23. Allison says:

    I live in Pendergrass and our internet has been down 90% of the time since July 27th and when I called and complained they stated someone will come out around August the 13th!! such a joke!! I mean really august the 13th! not to mention we are paying for 12mbps and have had a second line plus they have stated we have the highest speed but when I speed test our internet we are lucky if we get 1 mbps!! This company is a fraud and is overcharging their customers for service we don’t receive. I have filed a complaint so maybe if we all keep complaining something will get done.

  24. Bird_Lady says:

    OMG!! You guys are getting that good in Georgia? Try Ohio…
    I pay for 12 and I’m lucky to get dial up speeds. Occasionallyy it’ll jump up to 4 or 5 but more times than not i get

    Windstream speedtest statistics
    Download speed —-bps
    upload speed 594592 bps
    etc., etc

    I don’t think Windstream is selective on which state they are behind on. It appears as though is USA widespread…

  25. Albert Cooper says:

    Yep I pay for 3mbps but never get more than one. I was told that it was up to three not guaranteed 3.

  26. Larry says:

    I live 1.8 miles from one of their offices and less than a mile from their repair shops. I have internet cut out all the time. I have talked to the well over 2 dozen times in the past couple of years. When I bought my house I moved 2 miles closer to town, I had 6mb. I asked several times and they guaranteed me that it was 6mb with an upgrade coming that spring of 2012. When I moved in it was only 3mb and has been ever since. Even then I usually only get about 2.5mb of less. Now they say we never planned an upgrade. They have it where no other company can have service in the area or I would’ve switched a long time ago.

  27. Ruby Heaton says:

    I live in Danielsville and have poor service for years. Each time we try to upgrade we are told we have the limit. Now I know that is a lie.

  28. Dana Archer says:

    I live in Nicholson Georgia,we might get 7 hours of the day on the internet. They told us that we could not switch to another company because the area is grid locked for windstream.Our service sucks,when the people around us get online it kicks us off.

  29. Jennifer says:

    I had upgraded my service once we had moved to a new area. I was told that It would be faster then before. I had it for month or two and I called complaining that it was slower then the lowest speed that they had. I was not happy with the service at all. I didn’t get an apology or a credit back for the issues. Nothing was done till about a week later to change my service and this was all of last year around April and May. I also have been having major stalls and glitches on every site I am going on. I agree that Windstream has a very poor service and we have never been satisfied with them.

  30. Cathy Head says:

    This is one of the worst leading companies in their set of schemes I think I have had the encounter to deal with. Had them for over 20 years for home phone, internet and cable. If we had some other competition in this area they would have been gone a long time ago believe me. Not only do they have high prices for their little service provided but the most worst services that I have ever seem. They never go out of their way to be helpful or rarely fix. It seems all the bigger companies are more and more getting this same way and taking it’s citizens for a ride till finally it’s citizens will be at an advantage to realizing they are more of a hassle and bother than it is worth. Good luck to you and others like you for contributing to the world for your efforts for a fast buck and not real service. Eventually you will be accountable for your bad deeds i believe. For over 20 years I had a bad reception on cable from the start right after building and moving in to our new house. Every time a tech came out it was a different story. None of it made sense and the problem could never be fixed so i lived with this for years. Just recently right before Christmas got lucky and found out the whole problem for over these 20 yrs had been at the pole the whole time when during an ice storm they were force to replaced all lines cause everyone was out by that time. The internet has always truly SUXS for me here . I even got an upgrade and charged. What a joke cause you could never tell any difference and every time you call for assistance there is some excuse with instead they want to charge again and always stick you with a 3rd party stranger,;so-called tech and steal your info. Of course they pretend to help also by wasting your time. I wish this kind of scan would finally get taken care of. Also, I have lost thousands of dollars not to mention and time at Art Institute on line because of not being able to have provided services and having issues getting taken care of. Art institute said they are the worst reported company to them where their students are unable to complete their on line work. I want a compensation for all of my years of aggravation and nonsense with them bullying me and other customers like me around because they could and are the only service in this area. If you want repeating customers you need to treat them right cause sooner or later it will come back to bite you in the butt. This is why i am speaking up.

  31. Matthew says:

    My best guess is that the head of the Georgia Office of Consumer Protection is a large stockholder of Windstream because they refuse to do anything.

    Our Internet speeds began to drop over two years ago. At that time I began complaining and calling Windstream tech on a nightly basis. Our speeds were testing at lower than dial up speeds despite paying for 6Mbps service. Early last year I filed a complaint with the GA OCP. It took about 2 weeks before I received their reply which was actually a letter from Windstream themselves!!! OCP did absolutely nothing about my claim that Windstream is in fact guilty of theft by taking and false advertising. They are STILL selling and collecting money for a product that they do not deliver. That is THEFT!

    Since then, the service has gotten slightly better, but during peak hours our speeds still dip under 1Mbps.

  32. Rick sosebee says:

    One of the worst subscriptions i have!! I work as a journalist from home and our intrenet is down most of the time or is so slow it doesnt function. Total garbage but hell , what kind of choice are we given up in Dawsonville!?

  33. April Beavers says:

    i have complained to the BBB many diffrant times im so glad they are doing something about it now but i still have an outstanding bill i refuse to pay because of this problem and i will not pay for it… and like you all i had call the company many diffrant time and got all kinds of answers to there is an outage or the line is bad in your home and even the equipment has went bad. I only found out that it wind stream had oversold the connections when the techs came out and told us what was really going on… im so dusted in the way they do business.

  34. April Coker says:

    I have been saying they are ripping people left and right. I knew the speed they claim I certainly wasn’t getting.

  35. Ray says:

    I live in the Dawsonville city limits, I must be in a good area or just lucky as I have not had any of these issues. I pay for the 12 mbps service and have tested the speed a lot and always get 10-12 Mbps. We stream youtube and netflix videos on 3-6 devices all the time with no problems at all. The network has very rarely been down, I can only remember 1 time last year, and it is usually back up the same day. the only complaints I have is that I have to pay for a land line phone number and we don’t use the land line phone, also the upload speed is slow at a max of 750kbps,the standard for gaming is 1.5 Mbps. I do wish I had more options to shop around for Internet in this area.

    • Doug Chellew says:

      I live in jefferson and Windstream is our ONLY provider. PLEASE someone bring competition here so I can have options. I thought we had anti monopoly protections in our state/country?

  36. David Koehler says:

    I moved to Dahlonega in 2008,Windstream told I would receive 6mbps when it was connected, it never happened.
    Then 2 years after complaining i called them again they said i can only get 3 mbps that an upgrade was coming and still never happened to this date.
    I received 1.5 up stream and if I’m lucky get 0.9 Download its SCAM.
    In the fine letters reading up to 3mbps.
    I moved here from another city and had Comcast great i was used to 12mbps and now they’re even better i love North Georgia and plan on retiring here but we need better competition even satellite TV as a problem the rates are reticulate high ,never thought I would have to pay 100$ month to watch Television.

  37. Rachel Pressley says:

    Yes and with the high prices they charge for poor service is awful. I am on a fixed income and need the service for my grandchildren to have internet service to complete school projects. They either lose the service or it comes and goes. For the price we pay . They should be ashamed of themself.I had to cut I off coucouldn’t afford it . The service was so poor and they were warned several time. They did noghing about it. It is time they are being investagated. More companies will be getting the same for overcharging for poor service. I am glad the governor office is investagating these companies. They don’t need to over charge people at all. Money is hard to come by and I have worked all my life for what I have and I don’t want a company to take my money just because they can for service that ain’t worth the money they charging for.I am angry that these people can get by with this where I come from this is stealing!!!

  38. Brandon Cravey says:

    I’ve had Windstream for 4 years and not once has it worked well. Windstream is the only provider in Helena/McRae and it is ghastly. They claim that they can give you 3Mbs, but that is a joke. I found out after a lot of headache that if they set my broadband speed to 3mb I drop connection every 30seconds. It is literally unusable in that state. So they set me to 1.5Mb, but the internet is still horrible, but it doesn’t drop all the time (Not that it doesn’t). My router light for internet constantly blinks about 10 times per second when i know it should be solid. I am a college student and have had connection drop during an online test! I literally call Windstream, and this is not an understatement, around 100+ times per year just because of how bad the service is and will talk to tech and have them reset my service. In December of 2012 the internet connection got particularly bad and i called Windstream about it. The told me there was an outage in my area and that it would take to the end of January 2013 for it to be resolved. January came and went so I called again. The end of February. Same story as before as I called them and was told March. They finally said they had “money issues” and it wouldn’t be upgraded until 2014. It did get upgraded to fiber optic lines supposedly around October, but it still wasn’t much better even though it was an improvement from uselessness. I just checked my speeds on Speedtest.net and I am getting 0.28mbps for both Download and upload speeds. 0.28! And they charge me $65 a month. Really?! If there was another Windstream provider I would drop them without a second thought. Absolutely the worst customer service experience i have ever encountered. I hope this company tanks and we can all say good riddance!

  39. Eric Floyd says:

    Windstream is terrible!!!!!! My service goes in and out almost everyday. But I still have to pay bill!!!! This past Sun it was out all day, Mon evening it went out again, Tue and Wed out again! GOING to Xfinity!!!!

    • John C says:

      For most of this year, our Windstream Internet connection goes off altogether about every other evening from around 8 p.m. until about 11 p.m., or sometimes longer. Repeated calls eventually get the information that we have a “temporary outage and we are working on it,” or “there is a new piece of equipment in your area and it is experiencing some temporary problems.”

      We were cut off the Internet Friday, 28 February; Sunday, 2 March; Monday, 3 March; Wednesday, 5 March; Friday, 7 March, and these are just recent examples. That probably means we will be off again tonight, and it is going off and on now as I write on Sunday afternoon at 2 p.m.

      They have simply oversold their capacity once again. We are going to complain to the Georgia Governor’s Office of Consumer Affairs, and we are going to ask CBS Atlanta to investigate again, as they did last year.

      As with most Windstream customers, we have no alternative.

      On the plus side, when we do have Internet, the download speeds are about 6 Mbps; upload speeds are a tenth of that.

  40. Glenda Moore says:

    I have had to call when my braod band would be down and the would say we are working on it we should have it fixed soon and yes I ask for the 6mbps and they said I couldn’t get it which I’am suppose to be getting 3mbps

  41. Glenda Moore says:

    I have had several outages with my internet as well

  42. Brandon Cravey says:

    This company is a joke. I had a lady call me and ask me my speeds after I filed a complaint with consumer affairs. At the time my speeds were showing around what I was supposed to get so she told me to call back when they were bad. It took me five different calls on five different days over a span of two months to finally get her to call me back. This woman sends me an email and tells me to use their preferred site speedtest.cavtel.net instead of speedtest.net which is the one I use. Well it turns out I figured out real quick something was fishy after speedtest.net was saying I was getting 0.44Mbps and I couldn’t get a youtube video to load and this site, which I found out is OWNED by Windstream, was saying I was getting 2.0Mbps! And I am only payying for 1.5! What a joke. I sent her an email with both sites speeds, but told her there was no way whatsoever that the cavalier website she gave me was accurate. Seriously, this company is as shady as you could possibly get. I honestly feel robbed. Here was my speed test result http://www.speedtest.net/my-result/3491196343

    • Scott says:

      ISP’s will only guarantee the speeds to their servers, such as the 1.5/2mbit result you got on their speed test.

      It is not possible for them to guarantee any sort of speed to anywhere on the internet due to all the interconnections and various speeds of connected servers that you may access.

      If you monitored your speed 24/7 every minute and found no matter where you went on the internet that you only were getting .44mbps then I think you have a valid complaint that they’re seriously overselling their connectivity and not delivering a fair and reasonable service/product as advertised, but again ISP’s make no real guarantee’s hence the language ‘up to’ x speed.

      Given your result on their speedtest it’s doubtfull it’s an issue with your line quality or the equipment on their end, just sounds like they’re a typical oversold mid market ISP taking advantage of people that don’t have any other option.

  43. Tad Whitfield says:

    I have Written the Georgia state governor and my city hall members, yet i got no reply about Windstream being a monopoly. It is the only internet provider in A LOT of cities and yet their prices are extremely high and their quality is absolutely pitiful. I am tired of paying for a 60$ contract and receive a deal that is pathetic. Comcast offers 25 Mbps for 60$ but i’m paying 60$ for 6 Mbps from Windstream. I find this ridiculous and absolutely pathetic that our governor would allow something like this happen. They claim to care for the people but yet they only require our money in their pockets.

  44. Glenda says:

    I have been having trouble with winstream also it has been being slow and this is the only source of internet where I live so I wish the would fix this crap

  45. Christy says:

    I first had issues with my home phone and static for months according to the tech. they were having issues with water at their home base. Then over a year ago I began issues with my internet services with disconnection issues and outage for days even up to a week. Windstream did come out and run new wiring but left that wiring across my driveway for about 4-6 months at least as we drove over it and had to walk over it as my kids got on the bus morning and afternoon. I call today and I’m told that I’m my download/upload speed is slow that there is a latency issue. I request for a credit as I have been very patient for over a year and I’m told they are not giving credit and yes they understand it has been 2 years for these issues but they expect but not guarantee this will be fixed by December 2013. I’m transferred to a Barry for a credit hold for 28 mins. then he transfers me back to the home automated system to talk to somebody else which I have select and guess whoever is handling my account and then placed on hold again for over 12 mins. This young lady said she could only credit me 10.00 and every month I can call for that credit until this is resolved. Didn’t matter that she knew from all my previous calls that I have had issues for more than a year. I pay 78.59 ON TIME every month for services that I am not receiving from this company. This is completely unacceptable and should not be allowed.

  46. Heidi Fields says:

    Their service is awful and charge me 50.+ per month! Can only get 3 when they offer up to 12 and live like 2 miles from substation!

  47. Deborah King says:

    I have to go to online tech help that I pay extra for at least every 2 wks. because my computer gets so slow. A lot of times my windstream tech help won’t even open. It is so frustrating.

  48. Sarah says:

    Same here in Tiger GA. We have called 4 times this week, they told us today the area has had an outage for two weeks. When we asked when that would be fixed? Dunno???? Now if it has been out for two weeks, why did the other techs not say that? It is always a different line for these folks, I feel sorry for those who have to answer the phones and lie for this deceptive company.

  49. Angie Waters says:

    I have Windstream and I would most defendant use another company if I had that choice. We are charged higher rates because we have no competition. I pay for the highest speed that they have on the internet in our area and I do not ever receive that. We have glitches all the time. It also takes them 2 or 3 trips to fix a problem because they do not train their employees. They are not a good company to work for either because I had a family member and some friends work for them. They set unrealistic goals and try to have you up sale someone that is calling in with a complaint. If someone is already mad with you because their service is not working right or they are not receiving the service that they signed up for , how in the world are you to up sale them. In my opinion Windstream needs to refund their customers for ripping them off for so long and we need someone to come up here and give them a run for their money.

  50. noreen says:

    My internet is so slow, I have called Windstream. many, many, many times to come fix the slow speed and they always have an excuse. My son is very knowledgeable when it comes to the computers and he has called and asked them why we are paying for 6 MB when we are only registering having 1. We ask for credit and we are told they can not give us credit due to something I can’t figure it out. I would switch in a minute if another company was available. Windstream knows we are all stuck and we need internet and phone so they continue to overcharge their customers while providing less than mediocre coverage, when we do have it, half the time its a struggle to have internet, when you call them you are on hold for over 30 minutes sometimes and then they still have no clue how to help..

  51. Linda M. says:

    We dumped Windstream 2 months ago! The service was also slow but we could only get online about 1/2 the time in December and January. I called and called and called… We went to hughes net and am VERY happy.

  52. Diana Allen says:

    Windstream is a POS and they don’t give a crap about their customers because they know we don’t have another choice up here in the mountains. Believe me, they hate me by now! I have called them 2x a month for the last year at least and they try telling me it’s my equipment or the phone lines or some other crap. They finally admitted my modem was going bad and then wanted to charge me $50 for a new one but I have the service plan they TOLD ME would cover EVERYTHING and I pitched a fit and finally got it free……STILL had same internet connection problems so the new tech they sent out replaces the modem AGAIN….still having the same problems. I’ve replaced all the wiring, the modems and they ran new phone lines. I’ve had my PC in the shop (at a cost of $100) because Windstream said it was MY computer, not their connection. BULL COOKIES! If that’s the case why is the internet constantly going down or very slow on my daughter’s desktop PC, two Xbox 360′s and two wireless Kindle Fire HD’s?

  53. kelly says:

    GEORGIA RESIDENTS!
    Report Windstream to http://consumer.georgia.gov/contact-us
    They already have an active investigation going in Georgia, and it will help if everyone reports Windstream to the Georgia Consumer Protection Agency! They are knowingly committing fraud by overloading the pins and overloading the available services.

    Complain and fix this!

  54. Marley says:

    I have windstream because it’s my only option and have always had problems with them. It’s always slow and sometimes I have to reset it and re do everything. I also upgraded to the higher speed a while back and believe it or not I had more problems with it than the lowest speed I couldn’t even load the ineernet it took 20 mins = for the browser to open so I went back to the lower speed but still have problems .







Search This Site:

Contributions:

Recent Comments:

  • http://shann7272.buzznet.com/user/journal/19146720/aid-relieve-brain-terms-personalized: Having read this I believed itt was rather enlightening. I appreciate you taking the time andd energy tto put this informaation together. I once aga...
  • Home.Adgkw.com: If the glove gets messy, you can wash the glove in cold water with a mild laundry detergent. Nevertheless, using these eco friendly ovens are still a...
  • paintball: Strona świadczy o nietypowych zagadnieniach, zapraszam do dyskusji My weblog: ...
  • Hamza: lol I have a 250gb plan and I'm at 500gb now. I joined Cox's Tech Chat and the guy told me I had 3 warnings on my account this billing cycle...and co...
  • Limboaz: Comcast up to dirty tricks to stop competition: http://www.fiercecable.com/story/centurylink-accuses-comcast-using-lobbying-heft-block-it-competitive...
  • Phillip Dampier: Register all third party call handlers and develop a protocol that includes a limit on how many times a call can be passed to another party, a provisi...
  • humbug: And anon, no I can't really afford it, but surprisingly, at least to you, I don't want to move just for decent communications access. The federal gov...
  • more humbug: GCI has a usage page where we're supposed to be able to monitor the usage. I usually quit any significant downloading about halfway through the billi...
  • JayS: Poor call completion seems to exist in all states, not just those that have recently deregulated;re-regulating, following the old rules, does not appe...
  • Michael Elling (@Infostack): Phil, Superlative work. I sincerely hope it has the much needed and necessary impact inside and outside the Beltway. Michael...
  • Chris Conder: Copper. A race to the bottom. Where are the men and women of fibre? Moral and optic. Its time to get real and build the infrastructure of the future....
  • Ryan Brodnax: This pisses me off in ways that you can't even imagine. First of all the company website says there is no limitations on usage at this time. I watch a...

Your Account: