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Frontier Settles Oregon Class Action Lawsuit Over Unjust FiOS Video Late Fees; Refunds Coming

Phillip Dampier January 16, 2013 Consumer News, Frontier 2 Comments
The case involves late fees charged to Frontier FiOS video customers in the state of Oregon.

The case involves late fees charged to Frontier FiOS video customers in the state of Oregon.

Frontier Communications FiOS video customers that paid late fees for service in the state of Oregon may be entitled to a partial refund after the telecom company settled a class action case.

The settlement, announced today will cover both current and former customers.

Some key points:

  • Customers that are potentially included in this class action settlement will receive a separate notice in the next 60 to 90 days;
  • The separate notice will include additional information and instructions regarding steps they can take if they are eligible for a refund;
  • A claims administrator will be identified and responsible for providing notices to former and existing customers;
  • Customers must wait until they receive a notice regarding the settlement from the claims administrator which outlines additional steps that must be taken.

The company was accused of unjustly charging and collecting late fees for video customers whose payments were processed late as the company assumed control of the FiOS service from Verizon Communications.

An internal memo sent to Frontier employees and obtained by Stop the Cap! suggests the company is expecting calls from customers inquiring about the settlement. Other than telling employees to express empathy, company officials have asked customer service representatives to avoid speculating about the case and referring customers to forthcoming communications from the settlement administrator within the next two to three months.

The lawsuit only covers Oregon residents.

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