Home » Consumer News »Frontier » Currently Reading:

Frontier Settles Oregon Class Action Lawsuit Over Unjust FiOS Video Late Fees; Refunds Coming

Phillip Dampier January 16, 2013 Consumer News, Frontier 2 Comments
The case involves late fees charged to Frontier FiOS video customers in the state of Oregon.

The case involves late fees charged to Frontier FiOS video customers in the state of Oregon.

Frontier Communications FiOS video customers that paid late fees for service in the state of Oregon may be entitled to a partial refund after the telecom company settled a class action case.

The settlement, announced today will cover both current and former customers.

Some key points:

  • Customers that are potentially included in this class action settlement will receive a separate notice in the next 60 to 90 days;
  • The separate notice will include additional information and instructions regarding steps they can take if they are eligible for a refund;
  • A claims administrator will be identified and responsible for providing notices to former and existing customers;
  • Customers must wait until they receive a notice regarding the settlement from the claims administrator which outlines additional steps that must be taken.

The company was accused of unjustly charging and collecting late fees for video customers whose payments were processed late as the company assumed control of the FiOS service from Verizon Communications.

An internal memo sent to Frontier employees and obtained by Stop the Cap! suggests the company is expecting calls from customers inquiring about the settlement. Other than telling employees to express empathy, company officials have asked customer service representatives to avoid speculating about the case and referring customers to forthcoming communications from the settlement administrator within the next two to three months.

The lawsuit only covers Oregon residents.

Search This Site:

Contributions:

Recent Comments:

  • Curious George: if it was to switch to $90 ultra internet only it should be easy. If they are adding spectrum tv and/or phone with that it does get complicated cuz th...
  • FredH: Correct....he might have been a TWC customer before, but he had to have switched over to a Spectrum rate plan before this "speed bump" was offered. A...
  • Curious George: A new modem isn't required if you already have 100mbps. They probably do want you off of a 8 channel modem even though it's supported. TWC should hav...
  • Curious George: nah(I mean it depends what you call a spectrum customer) it looks like he already had ultra which was $85 new people, $105 current with a $200 install...
  • FredH: @Nick - it sounds like you were a previous Charter/Spectrum customer, not a former TWC customer - correct? If so, that's a totally different scenario...
  • Homeslice: Myself and many of you on here have been waiting for Charter to upgrade the speed as they had stated a while ago. I ended up finding this site that b...
  • Phillip Dampier: There are third party companies selling Russian language channels in the U.S. Russia TV Company claims to offer over 200 Russian Federation TV and rad...
  • Phillip Dampier: Thanks for the tip....
  • Phillip Dampier: Oh how clever they are. They want you to abandon the old $14.99 TWC Everyday Low Price internet plan to qualify for this. I wouldn't take this deal if...
  • jeff: if u tell the system u want to be a new customer it will let u add the choice option after selecting internet only. if current customer with tv it do...
  • EJ: Kaniki we all know what is happening. They charge that because they can. In most areas there one competitor is inferior so they can charge to much and...
  • Todd: And 300M to Charter/Spectrum is peanuts. They increased ELP Internet from $14.99 to $19.99. I'm not a math major, but let me see if I have this righ...

Your Account: