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Time Warner Cable Introduces Usage Tracker Measurement Tool in Upstate N.Y.

Phillip Dampier January 15, 2013 Editorial & Site News, Internet Overcharging, Time Warner Cable 2 Comments

twcGreenTime Warner Cable has introduced its usage measurement tracker tool for customers in parts of upstate New York. The tool can be found on Time Warner Cable’s website under the My Services -> My Internet menu for customers logged in on the website.

Time Warner has been quietly collecting usage statistics for customers in this region since September 2012 and also offers the archived results for viewing.

The measurement tool managed to track a swap of the cable company-supplied modem for one I own in the fall of 2012.

The usage statistics seem generally accurate, although it combines both upstream and downstream traffic into one number. Some routers and other usage measurement tools measure this traffic separately.

Currently there are 2 comments on this Article:

  1. Damian says:

    I have the EarthLink service that TWC is provider for, and there’s no usage data for my account. Webster, NY

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  • Limboaz: A billion dollars seems like a steal when you consider how big Toronto is. Meanwhile the cable ISP's down here in the States plot how they can jack up...
  • sandiegohdtv: In another part of my town, Cox offers this program as well. However, they offer it all year round and I believe you can register for it online....
  • sandiegohdtv: Made a huge error. It was 15 mbps to 60 mbps. Sorry, for that as I thought the filing meant that, but I did check it over again. I found out when it w...
  • Phillip Dampier: It's a bit complicated depending on where you live and who serves you: Regardless of what we want, it is almost a certainty TWC's and Bright House'...
  • JayS: Could you clarify #1 & #7. It appears that the acquirer, Charter, only offers one (1) level of internet speed. I would expect they would unify al...
  • Phillip Dampier: You will end up keeping your existing modem for phone service only (at no charge) and your own purchased modem will supply Internet access only. It's ...
  • Phillip Dampier: This is likely because Time Warner management has curtailed some of their most aggressive promos this year, so the ones you can get now cost a little ...
  • Phillip Dampier: I think most if not all premium channels are available on promo for $9.99. I do not know if they can handle swapping one for the other however....
  • Phillip Dampier: It probably isn't a "contract" but an agreement. If you were promised a two year commitment, they should be giving it to you. Probably the promo you w...
  • dawsonfiberhood: This reminds me how AT&T and TWC have squandered opportunities to avoid customer dissatisfaction by provisioning the modems at *exactly* the contr...
  • framistat: This doesn't always work. The Webster, NY office was helpful back in mid 2014 and continued my promo rate for basic internet @ 24.99 for a year. How...
  • Phillip Dampier: On what page do you see that referenced? I only saw mention of adopting Bright House's program. I will be very surprised in Charter offers a 15Mbps ti...

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