Home » Consumer News »Time Warner Cable » Currently Reading:

Time Warner Cable Introduces One Hour Appointment Windows, Time Estimates to Complete Work

Phillip Dampier December 27, 2012 Consumer News, Time Warner Cable 1 Comment

twcGreenTime Warner Cable is introducing customers to shorter wait times in several midwestern cities, in some cases offering appointment windows of just one hour.

“Our customers have better things to do than sit around and wait for cable service and installation,” said Shannon Mullen, TWC’s regional vice president of operations.

Customers in some cities can now request 15-minute appointment windows that coincide with various times technicians begin their shifts. Offering the first service call of a technician’s workday makes it easy to assure a cable truck will be in a customer’s driveway on time. Offering one-hour time windows the rest of the day is possible with better coordination with technicians and years of experience tracking the average times service calls usually last. The company is now prepared to share that knowledge with customers — providing an estimate of how long in-home installation or repair work is likely to take.

Appointments will begin at 8am and scheduled as late as 7pm. Service calls are also available on Sunday and holidays in some areas.

The company began testing the shortened windows in the beginning of 2012 and has gradually expanded them to different regions. Maintaining good service has proved important, especially in areas where the operator faces competition from community-owned providers, Google Fiber, AT&T U-verse, or Verizon FiOS.

Currently there is 1 comment on this Article:

  1. James R Curry says:

    I can confirm that one hour appointment windows are available here in Central Texas. The last few appointments that I’ve had set have all been one hour windows.

    (They’ve not actually managed to fix my service and Time Warner customer service tells me something different every time I call them, but that’s another story…)

Search This Site:

Contributions:

Recent Comments:

  • Dave Hancock: I've had the Verizon Quantum 6 tuner/1TB version for about a month (the 12 tuner/2TB version uses two servers) and am pretty happy with it. I no long...
  • Ernesto Honez: Was that a confirmed and signed "contract"? Was it verbal? Was it sent out in a letter as bulk mailing, or with a first class stamp? Was it's delivery...
  • Matt: I just got off the phone with AT&T. I called saying that I found a promotion through Time Warner for $34.99 for 15 mbps and I am trying to cut dow...
  • Phillip Dampier: It first went to a handful of test markets in upstate New York (not Rochester) and then has been redesignated as a feature enhancement in Maxx markets...
  • Steve Rea: Any idea when the new DVR is coming to Rochester? I remember a story you posed over 2 years ago from the CEO of TWC at the time! saying it was comi...
  • AustinTX: James, my suggestion would be to switch to TWC rental modems, and fry 2-3 of them over the course of several weeks by running 24v AC into the coax con...
  • Dragos: For 1Gbps in Romania we pay around 12 EUR (VAT included - 24%). http://www.rcs-rds.ro/internet-digi-net/fiberlink?t=internet-fix&pachet=digi_ne...
  • James R Curry: Hey, Phillip - While not related to Comcast directly -- I rent my modem from TWC, and while I'd rather buy one outright, there's one big factor ...
  • Sean: I believe that there are issues intermixing DOSCIS 2/3 modems on a node. It's been about 5 years since I've worked with a CMTS so I am by no means an...
  • AustinTX: Yep, this isn't about "your old modem isn't capable of the wonderful new speeds we're providing to your service tier", it's about "we know your custom...
  • MJ Lee: This is strange. I did get a letter from Time Warner saying my apartment was qualified for Time Warner Cable Maxx, but when I applied for it, I got an...
  • Tim: You know this is overstating the case ... unlimited data adsl2 plans are available from $60 in Australia. Average price is about $90...

Your Account: