Home » Consumer News »Time Warner Cable » Currently Reading:

Time Warner Cable Introduces One Hour Appointment Windows, Time Estimates to Complete Work

Phillip Dampier December 27, 2012 Consumer News, Time Warner Cable 1 Comment

twcGreenTime Warner Cable is introducing customers to shorter wait times in several midwestern cities, in some cases offering appointment windows of just one hour.

“Our customers have better things to do than sit around and wait for cable service and installation,” said Shannon Mullen, TWC’s regional vice president of operations.

Customers in some cities can now request 15-minute appointment windows that coincide with various times technicians begin their shifts. Offering the first service call of a technician’s workday makes it easy to assure a cable truck will be in a customer’s driveway on time. Offering one-hour time windows the rest of the day is possible with better coordination with technicians and years of experience tracking the average times service calls usually last. The company is now prepared to share that knowledge with customers — providing an estimate of how long in-home installation or repair work is likely to take.

Appointments will begin at 8am and scheduled as late as 7pm. Service calls are also available on Sunday and holidays in some areas.

The company began testing the shortened windows in the beginning of 2012 and has gradually expanded them to different regions. Maintaining good service has proved important, especially in areas where the operator faces competition from community-owned providers, Google Fiber, AT&T U-verse, or Verizon FiOS.

Currently there is 1 comment on this Article:

  1. James R Curry says:

    I can confirm that one hour appointment windows are available here in Central Texas. The last few appointments that I’ve had set have all been one hour windows.

    (They’ve not actually managed to fix my service and Time Warner customer service tells me something different every time I call them, but that’s another story…)

Search This Site:

Contributions:

Recent Comments:

  • Scott: If you're going to keep advertising your services on Stopthecap you should contact Phillip about advertising or a donation to link it, not spamming th...
  • James R Curry: It's a shakedown, but at least it's a shakedown with an unlimited option....
  • BillXperts.com: Hello tacitus, Our team's mission is to help people lower their monthly bills. Therefore we are totally outraged when we see such practices from th...
  • tacitus: This issue has nothing to do with Net Neutrality. T-Mobile isn't creating a fast lane for certain web sites and they don't throttle or cap the data ba...
  • tacitus: If you're going to post your spam here, then the least you could do is tell people how much you charge for your service before they have to visit your...
  • Green8181: Stand up to Comcast and fight to eliminate data caps and 'unlimited usage' fees. Please sign/share our petition: https://petitions.whitehouse.go...
  • Sherry Hammerquist: I have been quite frustrated with my internet service, Exede. I see people on here complaining about 300 gigabyte limits. My gigabyte limit is 10. ...
  • mark: Hi Phillip, How can one organize a protest in Fort Lauderdale, in front of Comcast's offices???? Any ideas? thanks, any suggestions appreciated...
  • DreamOfAlessa: It doesn't matter what's in the T&C. This is a violation of net neutrality. You can't agree to illegal things in T&Cs. I do feel for Lege...
  • betty: I live in Miami, and got the email today too!!! I WORK FROM HOME for the State of Florida, and Comcast is my only option - i live 12 feet too far from...
  • net10 #1 :D: Net10 has unlimited data, it's throttled but at least you don't get over charged for over using your data. Last time I had a bill with gci, it was ove...
  • BillXperts.com: The BillXperts.com team will help anyone who needs us to negotiate with Comcast to lower your bill What sounds totally incredible is how openly Comca...

Your Account: