Home » Consumer News »Time Warner Cable » Currently Reading:

Time Warner Cable Introduces One Hour Appointment Windows, Time Estimates to Complete Work

Phillip Dampier December 27, 2012 Consumer News, Time Warner Cable 1 Comment

twcGreenTime Warner Cable is introducing customers to shorter wait times in several midwestern cities, in some cases offering appointment windows of just one hour.

“Our customers have better things to do than sit around and wait for cable service and installation,” said Shannon Mullen, TWC’s regional vice president of operations.

Customers in some cities can now request 15-minute appointment windows that coincide with various times technicians begin their shifts. Offering the first service call of a technician’s workday makes it easy to assure a cable truck will be in a customer’s driveway on time. Offering one-hour time windows the rest of the day is possible with better coordination with technicians and years of experience tracking the average times service calls usually last. The company is now prepared to share that knowledge with customers — providing an estimate of how long in-home installation or repair work is likely to take.

Appointments will begin at 8am and scheduled as late as 7pm. Service calls are also available on Sunday and holidays in some areas.

The company began testing the shortened windows in the beginning of 2012 and has gradually expanded them to different regions. Maintaining good service has proved important, especially in areas where the operator faces competition from community-owned providers, Google Fiber, AT&T U-verse, or Verizon FiOS.

Currently there is 1 comment on this Article:

  1. James R Curry says:

    I can confirm that one hour appointment windows are available here in Central Texas. The last few appointments that I’ve had set have all been one hour windows.

    (They’ve not actually managed to fix my service and Time Warner customer service tells me something different every time I call them, but that’s another story…)

Search This Site:

Contributions:

Recent Comments:

  • txpatriot: By the way, if 2000 NN complaints is a "storm", what do you call 64,000 telemarketing complaints?...
  • txpatriot: The FCC used to publish a quarterly summary of complaints, but no longer do. They stopped as of the end of the 4Q2014: https://www.fcc.gov/encyclo...
  • BobInPeoria: Once Comcast completed its purchase of NBCUniversal, this type of situation was inevitable. Comcast(the #1 US cableco) now owns 1(NBC) of the Big...
  • JayS: News reporting on MSNBC? Does MSNBC have Any real 'news' programming? Seems to be All personal opinion and analysis type of programming. Are they tr...
  • correct your dumness,woman: you certantly use a name of God to hate people and things what are you not wanted by any man that you are so bitter and hatefull? who can want that ...
  • Steve: My TWC promotional rate ended on July 24... and my monthly rate... TV and internet... went from $141 to $155. I sent two tweets to @TWC_Help (and got ...
  • Marcus Aurelius: I experienced the exact same issue. I was told I was 1900 ft from the existing fiber optic loop, and that it would cost them $10/ft to do the trenchin...
  • John: Now if only I could get a tenth of the speed I pay for out of them. I'm supposed to have 30 MB/s "extreme" internet, and rarely do I get above 3 MB/s...
  • Robert: What a load of crap. Any docsys 3 modem is capable of handling up to 100 Mbps traffic. I have noticed a repeating pattern in the last few weeks. Af...
  • Eloise: stopthecap.com has potential, you can make your site go viral easily using one tricky method. Just search in google: Kimting's Method To Go Viral...
  • Dan Dauer: I have DirecTV, and I just moved my phone service to Ooma. My goal was to get my internet access to less than $50.00 a month as this is the only servi...
  • Rob: It's no secret that the new New Neutrality rules that were set in place are nothing more than kid gloves. It's time for the FCC to really step up, and...

Your Account: