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Time Warner Cable’s Usage Meter Continues to Spread; Arrives in NYC

Phillip Dampier November 15, 2012 Consumer News, Data Caps, Editorial & Site News 2 Comments

Time Warner Cable has a usage meter up for some customers.

New York City area residents browsing through the My Services section of the Time Warner Cable website had an unwelcome introduction to the company’s new Usage Meter, located under the My Internet tab.

Time Warner has been gradually rolling out the “activity tracker” to all of its service areas, ostensibly for its Internet discount plan Internet Essentials, which offers a $5 discount to customers who keep their monthly usage under 5GB per month.

Although the company insists customers will not lose access to unlimited service (but does not indicate what customers could eventually end up paying for it), the usage meter is not well-received, particularly by customers who found it completely inaccurate.

One customer reported their Time Warner meter showed 161MB of usage… in July, with no usage since.

A Fairview, N.J. Broadband Reports reader was even more concerned to discover the cable company counted 4GB of usage between Oct. 28 and Oct. 31. That was a remarkable feat, according to the customer, because his service was knocked out during that time by Hurricane Sandy. Perhaps the hurricane wanted to stream some old episodes of Jersey Shore to contemplate its “before and after” strategy.

Time Warner’s meter, like that of every other cable or phone company provider, is not subject to independent review or audit by a neutral third party or government oversight. Some companies claim to have third-party verification through outside companies, but critics contend those outside entities have a direct financial interest reporting results that are positive to the company that paid for the review.

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jr
jr
11 years ago

Phantom “usage” to pay for Glenn Britt’s lifestyle

dbphoto84
dbphoto84
11 years ago
Reply to  jr

I have this meter in my portal – I am located in Raleigh, NC.
Last month my DD-WRT router calculated 823 GB – Time Warner Says I used 821GB

This month TWC Says i used 561GB, DD-WRT says I used 584 GB.

I’d say the meter is pretty accurate. Calculated as 1024MB per GB.

If I get a 5GB cap, thats means I’ll be over by more than 150x’s my cap. EXPENSIVE!

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