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Time Warner Cable Alerts Customers About Anticipated Hurricane Sandy Outages

Phillip Dampier October 28, 2012 Consumer News, TWC (see Charter) No Comments

Time Warner Cable has mass-emailed their customers in the northeastern U.S. about anticipated service outages expected from Hurricane Sandy, which is expected to move onshore between the Delmarva Peninsula to the south and Long Island to the north. The storm is expected to track west into central Pennsylvania and slowly move north between Rochester and Syracuse, N.Y., and then into Ontario and Quebec. Sandy will likely cause significant wind and rain until Thursday.

Forecasters are concerned about extensive regional utility outages caused by northeasterly winds ranging from 40-70 mph, atypical for a region that usually endures wind events from the west or southwest. Trees as far west as Erie, Pennsylvania are particularly vulnerable to northeastern wind gusts of this magnitude. The result could be extensive damage to overhead wiring and utility poles throughout the northeast, particularly in the highest wind areas along Lakes Ontario and Erie, across higher terrain areas, and in valleys that are oriented north to south.

The storm is expected to equal or exceed damage caused by 2011’s Hurricane Irene in some areas.

Dear Valued Customer,

Time Warner Cable prepares well in advance when severe weather threatens our area. We have deployed a variety of technical resources: generators, fuel, fiber-optic cable and specialized tools to strategic locations near the potential path of the storm, so we can respond immediately to any damage. We have also deployed specialized business recovery vehicles with food, water, supplies and tents for our technicians in strategic locations along the East Coast. The safety of our employees and customers is our primary concern as we prepare for this storm.

If you lose your Time Warner Cable services

If you call Time Warner Cable, our automated phone system will be able to tell you if we are aware of service interruptions in your area. If you call and hear that message, no further action is necessary. If your service is out and you don’t hear a message, you can report it through the system or by speaking with a representative at 1-800-TWC-HELP.

In severe weather situations, the first priority is to restore electric power. Time Warner Cable crews may not be able to access a repair site because of downed electrical wires or other unsafe conditions. As a result, customers’ electricity is often restored before their Time Warner Cable services.

Stay informed on breaking news by listening to your local radio station, watching TV bulletins and visiting our website regularly. You can also access our mobile site at m.timewarnercable.com in the event of a power outage. If you need assistance with your Time Warner Cable account during the storm visit us online at www.twc.com/help.

We encourage you to follow us on Twitter (@TWCable_Neast) where will be tweeting live updates about the storm and related outages.

Thank you,
Time Warner Cable

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