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Shaw Admits It Is Not Actually Measuring Your Broadband Usage (Yet)

Phillip Dampier October 1, 2012 Canada, Consumer News, Data Caps, Shaw 1 Comment

Shaw Cable, Canada’s dominant broadband provider in the west, has admitted it has stopped enforcing usage caps as the company upgrades its Internet Overcharging scheme.

Jim MacDonald, a Stop the Cap! reader, long-standing Shaw customer and member of the company’s “Shaw Friends” program noticed on a recent bill he qualified for “additional Internet usage” by belonging to the company’s loyalty club.

“I used Shaw’s concierge chat to learn more about what this means and found I would qualify for an additional 25GB allowance as a Shaw Friend, but the representative didn’t seem to think it was an important distinction,” MacDonald writes.

Apparently that is true, considering a Shaw representative admits the company has stopped monitoring customers’ Internet use:

MacDonald: I am wondering how I can get the extra 25GB added to my account as a Shaw Friend. The usage meter does not seem to reflect anything about it.

Shaw: We plan to apply that extra usage in the near future. I’m not exactly certain of the date but it should be soon. But no worries, we are not even monitoring the data right now. Once upgrades are complete and when we do monitor, you will have the extra space on your account and visible on the ‘view usage’ screen.

Currently there is 1 comment on this Article:

  1. Jacob says:

    Is this only for Shaw friends? or they are not monitering everybody? does this mean that i can go over say like 20GB and they won’t charge overage?

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