Even Sir Patrick Stewart, famed Star Trek: The Next Generation starship captain, can’t “make it so” when it comes to Time Warner Cable in New York City.

Stewart, who just moved to the Park Slope neighborhood in Brooklyn, ran into a level 10 force field trying to get his cable service established.

He did what so many other consumers do when they run into a brick wall of customer service bureaucracy. He took it to Twitter:

The man who helped defeat the Borg couldn’t survive Time Warner Cable’s dreadfully poor customer service meted out to customers in the Big Apple (it scores a less than impressive 1.5 stars on Yelp), despite the eventual intervention from one of the company’s social media representatives employed to put out Twitter and Facebook fires. Unfortunately, it was too late:

Stewart is not alone. LeVar “Geordi La Forge” Burton has been there too (along with many of the 1,100+ others who retweeted Stewart’s dilemma):