Home » Consumer News »Editorial & Site News »Internet Overcharging »Public Policy & Gov't »Suddenlink » Currently Reading:

Suddenlink’s Thumb on the Scale That Measures Your Usage

Suddenlink’s decision to implement an Internet Overcharging scheme that couples usage caps with overlimit fees can be a real revenue-booster for the cable company, especially if a usage measurement tool decides to nip at your allowance with phantom usage that can eventually expose you to overlimit fees.

Simon, a Suddenlink customer in northern Texas contacted Stop the Cap! with news he managed to catch Suddenlink in the act of ginning up his broadband usage, measuring around 23GB of broadband usage in just one day:

Here is what Suddenlink’s usage measurement tool reports Simon has used during the month of August. Not the 23GB measurement recorded for Aug. 18.

“Suddenlink believes I used ~23GB and my router confirms I only used 2.22GB (a difference of 936%),” Simon writes. “It’s insane.”

Even more unusual is Suddenlink’s measurement tool recorded that usage on a day when a thunderstorm knocked out his cable broadband service for nearly six hours during peak usage times. It is not the first time Suddenlink’s meter has gone haywire.

Consumers are at the whim of broadband provider-supplied measurement tools, which are unregulated and unmonitored by federal, state, or local authorities. What those tools measure is what customers will be billed for, with no verification or proof of accuracy required.

Companies utilizing these measurement tools require customers to accept the provided measurements as the final word on the matter.

“I think it’s a repugnant money grab that needs to be regulated by the state or federal government,” Simon shares.

Unregulated metered billing is a dream come true for providers who can bill customers whatever they want.

Here is what Simon’s router measured on that same date – 2.22GB, almost a 1,000% difference… in Suddenlink’s favor.

Currently there are 3 comments on this Article:

  1. Austin says:

    It looks like Suddenlink is billing him for raw data including overhead, instead of just actual bandwidth delivered. His modem spent all day retraining and retraining and retraining, and they cheerfully counted that as service rendered. I would expect to see that they measure more bandwidth used on poorer quality lines. This would be a disincentive for them to repair them if substandard lines were more profitable.

  2. Ian L says:

    …except there’s no way that retrains would run into the tens of gigabytes in a single day. To put that into perspective, you’d have to be transmitting 1.2 GB per hour for every single hour the connection was online, for a mean data rate of around 2.7 Mbps. Not impossible if you’re heavily using the connection for a day, but impossible if a modem is trying to reconnect to the cable system.

  3. Mr Black says:

    If you don’t upgrade your modem it hard for them to meter your usage. Amount of noise meter usage is also there !! It be better for ISP to tag ad-ware cookies since most of us didn’t request their services to report on us inside our systems.

Search This Site:

Contributions:

Recent Comments:

  • Ginny: Frank Sinatra is dead....
  • Peter Herz: This is mostly accurate except that they're not doing the 4G LTE throttling as of Oct 1st 2014 major announcement....
  • Drema: Jack I have had Frontier for years. Only provider available in my area. It doesn't work right and has never worked right. I work from home and I need ...
  • Brittney ward: I'm currently standing at Comcast trying to have this exact issue resolved. If anyone has any helpful advice I would very much appreciate it. I am als...
  • WalterH: So the new business speeds were announced - and they're awful. 75/10, 150/20, 500/50, and 1000/100 are the NON-SYMMETRICAL speeds. Like businesses d...
  • John: I just noticed on my most recent invoice Shaw is increasing my BB 250 from $120 to $130 Jan 1st 2015. That's over an 8% increase while I'll HOPEFULLY ...
  • Scott: For corporations at that size they typically expect a 10-20x return on every dollar spent (that's at the very low end) lobbying the government for ben...
  • StrykerX: I really don't think they have to much to worry about in this regards, as Comcast typically will incorporate services and usually expands upon them wh...
  • Phillip Dampier: Here in upstate New York, part of the northeast division, there is a pretty clear line between different metro areas - Rochester, Syracuse, Buffalo, A...
  • Ian L: Seven areas isn't exactly an "only" proposition; remember that TWC upgrades entire markets at a time. So when Austin was upgraded, so was Fredericksbu...
  • Ian L: That assumes that Comcast will immediately "harmonize" tiers to their more expensive/slower options. Judging by the fact that they're pushing their st...
  • mattf: I've actually been pretty happy with TWC customer service and the internet service they get to my house, so I'm against the merger. I emailed the C...

Your Account: