Home » Editorial & Site News »Internet Overcharging »Time Warner Cable » Currently Reading:

Is Time Warner Cable Really Listening? TWC’s One Way Conversation

Phillip Dampier July 5, 2012 Editorial & Site News, Internet Overcharging, Time Warner Cable 5 Comments

Earlier this week, Time Warner Cable unveiled its new 5GB limited-use broadband plans in Austin, Tex. The company told customers it would be “listening” to their concerns on the cable operator’s “TWC Conversations” website, and many Stop the Cap! readers shared with us copies of their own two cents, submitted as comments on that website.

But so far, the conversation seems very one-sided. To date, here is Time Warner’s presentation of the opposing point of view:

This reminds us how Time Warner Cable treated customers sending in their views of the 2009 (failed) experiment, when earnest writers like “De” eventually received this in response:

Reinventing the two way conversation.

Well I eventually submitted an email to TWC about the caps on April 14th. To prove they pay attention to their customers, they sent me this reply today (Over a month later) LMAO:

To: RealIdeas
Subject: Greedy Bandwidth Caps. The truth!?
Sent: Tue, 14 Apr 2009 04:22:52 -0400<  >

was deleted without being read on Sun, 31 May 2009 01:49:12 -0400

Just goes to prove they don’t care if the consumer wants the per byte billing or not – it’s coming anyway.

Our opinions and views are nothing to TWC — all that matters is the $$$$. The whole PR about them listening is just to ease media and political pressure. They have made their mind up already.

Share

Currently there are 5 comments on this Article:

  1. John Cammarata says:

    I am curious to see if this becomes mandatory pricing as soon as the polls close on 11/6. What I do know is, as much as I hate to admit it, but Schumer may join the fight again this time.

    Looks like TWC will be helping to boost Clearwire, at least in the Rochester area anyway.

  2. Kevin says:

    I’m not even a TWC customer or in the Austin area, but I submitted my two cents about it. I also havent heard a thing. I put my real name and email address, but it would not let me comment without also entering a zip code. Fearing they would delete or ignore my message if I had a zip code in a different state (not even serviced by TWC) that this would affect, I used Google and made an entry for a Austin, TX zip code.

    I basically told them if usage meter billing is inevitable, then give us no less than 300 GB a month, at a rate of $40 a month. Seeing how 1 GB of bandwidth and data costs you less than $1 to generate to me, this is more than fair. Doubt they will even read it since it isnt a “wow this is awesome, OMG i luv you so much for this new plan TWC” message

  3. Barb says:

    I am so tired of booting almost every day to get rid of the stalling, trying to ff commercials only to zoom way past where I want to stop, stopping before the end of the show, recording what I don’t want, going to my guide and then pic a show only to have a black box on the upper R corner that won’t go away without booting then loosing the show. Pixeling and freezing is another problem, I have had maybe 120 times TW at my house, everything under the sun has been done.
    Prices are going up so much I’m not sure how long I can keep paying for such an extravagant household item.
    Why take the phone call list off when you choose phone calls, it now has 2 extra steps.
    Bring back Blues Clues on the kids channel please, my Grandkids are heartbroken.
    Could you have a OD channel for oldies like Gilligan’s Island, Petticoat Junction, Betwitched, Jeannie, Hillbillies, Hogan’s Hero’s, Alf, Third Rock From the Sun, Laverne & Shirley, Happy Days, Green Acres, Dobbie Gillis, Jetson’s, Lost in Space, Three Stooges, McHales Navy (not sure how to spell it), Loveboat.

    • There is a setting under the cable box menu that lets you change how the fast forward function works. It drove me crazy when you fast forward and know to stop at the end of commercials only to have the box automatically rewind 10-15 seconds back, leaving me stuck watching Wilfred Brimley hawking diabetic supplies. Then I found in the setup menu an option to change the behavior of fast forward and reverse to either stay dead on or reverse several seconds after you stop the fast forward function.

      As for classic television, check your lineup to see if you have a local affiliate of Memorable Entertainment Television (Me-TV). One of the local stations would carry it as a “digital subchannel,” but Time Warner here in western New York carries it as its own channel on our lineup.

      Me-TV has a lot of what you are looking for: Perry Mason, Cannon, Rockford Files, Star Trek, tons of old westerns and shows from the 60s-80s.

      More info here: http://metvnetwork.com/

      Another One: Retro TV — http://www.myretrotv.com

  4. Loons In June! says:

    Actually DVR Compensation is one of the most welcomed received features for those without Ninja fingers.







Search This Site:

Contributions:

Recent Comments:

  • Danny Lampley: "As we’ve reported before, Tom Wheeler has said almost nothing on his blog about consumer interests . . . ." Expecting a bit much aren't we? After ...
  • Phillip Dampier: I received information from our friends in North Carolina: AT&T has already won the right to redline customers in states like N.C. where they have a s...
  • elfonblog: And I certainly have a problem with that. AT&T is suggesting that they *deserve* the same deal. And they don't. Always playing the victim. Poor, p...
  • txpatriot: The NY PSC partially approved the VZ Tariff filing; you can find the Order and press release on this page: http://documents.dps.ny.gov/public/Matte...
  • txpatriot: AT&T is saying that if google is allowed to redline, then AT&T s/b allowed to redline....
  • Damaeus: Joshua Taylor says: >>> [SNIP]--- Get rid of your internet, save your money and READ. Who cares about AT&T and the Internet? ---[SNIP]...
  • Scott: Get 1GB of metered data transfer free with every $100.00 spent!!...
  • Tim: The fact that Erie, PA was chosen as an example is quite intriguing because Erie unlike Buffalo or Pittsburgh is a totally Fios-less market. Of course...
  • Ralph: The tv ads featuring "Frank " have been running quite a bit lately. I think Frontier chose an animal as their spokesman because no human being wanted...
  • elfonblog: Right right. AT&T wants us to think that it's diligently elbowing into municipalities that Google has bullied into relaxing their regulations. ...
  • Scott: Our internet and the majority of those lines were built with hundreds of millions of taxpayer dollars, the majority of it being ripped off via creativ...
  • Jim Donahue: In the long term fiber is less expensive than the old copper network. The problem is that it doesn't provide enough of a margin versus wireless wh...

Your Account: