Vidéotron, Quebec’s largest cable operator, is secretly filming some of their technicians on fake service calls to verify they are providing professional service to the company’s customers.

But instead of keeping the results to themselves, the company is publishing the resulting videos to their website for customers to enjoy.

A total of 21 technicians were put to the test, and the company set up some outrageous challenges for them to overcome, starting with a single woman trying to convince her mother the technician was her boyfriend, with comical results.

While we are unlikely to see the Vidéotron technicians that failed the tests, the company has launched a publicity campaign to praise itself for excellent service.

“Our conscientious technicians are ambassadors for Vidéotron and its values,” said Manon Brouillette, president of consumer markets. “We are very proud of them. They have achieved an impressive 96% customer satisfaction rate and this campaign is a tip of the hat to their great work.”

Putting technicians to the test, especially those working for third-party subcontractors, might not be a bad idea for some U.S. cable companies to try, especially after some of those technicians were later arrested for sexual assault, theft, and other crimes.

Watch Vidéotron’s first edition of its hidden camera trap for company technicians, when a single woman gets in over her head with a little white lie.  (2 minutes)

Other stories of interest:

1. Videotron Launches 6GB/$30 Smartphone Plan; Will Bell, Rogers, and Telus Follow?
2. Shaw Cable & Vidéotron Introduce Canadians to “TV Everywhere” Online VOD, But Data Caps Enforced
3. Time Warner Starts Mailing Self-Install Kits to Southern Californians for Broadband; Charges $19.95 for Company Install
4. HissyFitWatch: Don’t Take a Picture of a Videotron Store or An Employee Will Threaten to Punch You
5. AT&T Adds New Jobs in St. Louis to Handle U-verse Service Calls