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Cablevision Subcontractor Crime Wave? Company Uses Workers Accused of Sexual Assault, Theft

Phillip Dampier April 16, 2012 Cablevision, Consumer News No Comments

Cablevision is using contract workers that have subsequently been accused of sexual assault and theft during service calls.

Last week, a Stony Point, N.Y., subcontractor handling repairs on behalf of the cable company was charged with a misdemeanor sex crime, after allegedly kissing and touching a Cablevision customer without her consent.

Jonathan Malave, 29, of Belleville, N.J., was charged after Stony Point police investigated a complaint filed by a woman in her 20s who claimed Malave made sexual advances while she was home alone.

Malave

Lt. Keith Williams told The Journal News Malave was there to repair the woman’s cable modem, but instead allegedly made unwanted advances towards the woman, first kissing and then reaching down and touching her.

Malave quickly left the customer’s home after the incident without making the repairs and the woman called police.  Malave was picked up by Stony Point authorities within hours, charged with inappropriate touching, and is expected to appear and answer the charges in Town Court on May 15.

This is not Cablevision’s first problem with subcontractors.

In late January, a South Salem, N.Y. customer reported that nearly $100 in change was stolen from her home while a Cablevision technician was there to repair cable-TV wiring.

The customer said the only individual with access to the money, other than herself, was the Cablevision worker.  Lewisboro police later learned the employee hadn’t directly worked for Cablevision, but was in fact a subcontractor working on behalf of the company.

Cable companies increasingly rely on subcontractors to perform basic installation and repair work, and some critics say lax hiring standards can present a risk to customers.

But Cablevision spokesman Jim Maiella told the newspaper, “We take the safety and security of our customers very seriously. We are investigating the matter fully and cooperating with authorities.”

The editor of Fierce Cable believes Cablevision should focus more on protecting subscribers than contractors:

Cablevision refuses to name the contractor that employs him. The company also declined to comment when asked if it performs background checks on employees who visit subscriber homes.

[...] Cablevision may resist detailing the names of its technology suppliers for competitive reasons, but there is no legitimate reason to refuse to share the names of companies it hires to visit subscriber homes. It’s also not unreasonable for Cablevision to share information about whether or not it investigates if an employee has a criminal record before he is allowed to enter the home of one of its subscribers.

[...] Cablevision could better protect its subscribers, and it could also perform a service for its fellow cable MSOs, if it were to disclose the name of the contractor.

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  • Fred Pilot: When a service provider views its customers as adversaries, an act like this is construed as enemy action, resulting in the blow up reported here....
  • Atreidae: That's if you live in a "class 1" area. I'm still well withn "metro melbourne" yet my exchange only has Telstra ports and their considered regional. S...
  • LoomsinJune: " I told her that I will just go ahead and cancel my service and sign up with Time Warner and she seemed more than happy to do that than offer to drop...
  • Dave Hancock: I've had the Verizon Quantum 6 tuner/1TB version for about a month (the 12 tuner/2TB version uses two servers) and am pretty happy with it. I no long...
  • Ernesto Honez: Was that a confirmed and signed "contract"? Was it verbal? Was it sent out in a letter as bulk mailing, or with a first class stamp? Was it's delivery...
  • Matt: I just got off the phone with AT&T. I called saying that I found a promotion through Time Warner for $34.99 for 15 mbps and I am trying to cut dow...
  • Phillip Dampier: It first went to a handful of test markets in upstate New York (not Rochester) and then has been redesignated as a feature enhancement in Maxx markets...
  • Steve Rea: Any idea when the new DVR is coming to Rochester? I remember a story you posed over 2 years ago from the CEO of TWC at the time! saying it was comi...
  • AustinTX: James, my suggestion would be to switch to TWC rental modems, and fry 2-3 of them over the course of several weeks by running 24v AC into the coax con...
  • Dragos: For 1Gbps in Romania we pay around 12 EUR (VAT included - 24%). http://www.rcs-rds.ro/internet-digi-net/fiberlink?t=internet-fix&pachet=digi_ne...
  • James R Curry: Hey, Phillip - While not related to Comcast directly -- I rent my modem from TWC, and while I'd rather buy one outright, there's one big factor ...
  • Sean: I believe that there are issues intermixing DOSCIS 2/3 modems on a node. It's been about 5 years since I've worked with a CMTS so I am by no means an...

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