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Verizon Sued for Selling Faster Speed DSL Services They Can’t Deliver

A California woman is suing Verizon Communications for selling her faster Internet service, at a higher price, the company cannot actually deliver.

Patricia Allen of Santa Monica filed suit in Los Angeles after Verizon sold her an upgrade to her current DSL plan that turned out to be anything but.  Allen was paying $23.99 a month for 768kbps service, but in March, 2011 Verizon promised they could give her a speed upgrade to 1.5Mbps for $11 more per month.

Exactly one year later, Allen learned her “upgraded service” performed no better than her original Internet plan, which itself only managed around 500kbps, and called Verizon to complain.

Verizon technicians quickly responded Allen could never get the benefits of a faster speed plan because she lived at least two miles from her local Verizon central office.  DSL speeds degrade with distance and can also be impacted by the quality of the landline network Verizon maintains in southern California.  Because Allen lives too far away to receive anything better than 700kbps service, she was advised to downgrade her $34.99 DSL plan back to the one she started with.

Allen requested a refund for the extra $11 a month she was paying for the last year for promised speed improvements Verizon never delivered, but the company flatly refused her request.  Allen is now taking her case to the California courts, and her legal representatives are seeking to have the case designated a class action covering all Verizon landline customers in California who, like Allen, are paying for Verizon-marketed speed upgrades they actually cannot receive.

The suit claims Verizon is well aware it is selling speed upgrades to customers who live too far away from the company’s facilities to actually benefit from the enhanced service, and pockets the proceeds without delivering improved service.  The suit alleges Verizon is engaged in unethical, unscrupulous, immoral, and oppressive business conduct in violation of California state law.

Verizon’s spokesman Rich Young called the lawsuit “baseless and without merit.”

Verizon Class Action Copy

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  • Jess: I've had ACS internet for 5 years now...never a problem, $110 for unlimited internet and another $100 to GCI for cable...$210/mo, no overages, no prob...
  • Lord Beavis: The only way this is going to stop is for 70% of their customers to cancel their service....
  • sgt: Promises since the onset of cable to 'reduce prices once costs are met' (heard this since 1968 or before) have been as dependable as our present POTUS...
  • BobInIllinois: Drahi is an admirer of John Malone and his view of the Cable industry. Enough said, Unloaded One....
  • UnloadedOne: I thought this guy could possibly be an innovator but clearly he isn’t based on what I’m reading here. So maybe it’s a blessing in disguise that he’s ...
  • dawsonfiberhood: It looks like I'll briefly be a customer of the "New Crime House" conglomerate once this deal goes through. Still waiting for the Google Fiber I order...
  • Phillip Dampier: The problem is on the low end. Charter only has two speed tiers, Time Warner has a $14.99 basic Internet and a low end 6Mbps tier that are much less e...
  • Ian L: FWIW TWC's standard tier costs less than Charter's does, from what I gather, if you include modem rental. $58 + $8 per month for 50/5 adds up. And the...
  • chris: your lucky im stuck with eather cox cox cox or century the lost link who has max 20/896 have the 100/10 line from cox now...
  • Andrew: We can't win....
  • justin: Living in rochester, ny We have very few choices when it comes to internet. Unreliable and slow frontier DSL, Or reliable "decent" TWC. I say decent...
  • AP: I can't wait for Google Fiber to come to Tucson! I HATE COX WITH A PASSION! Cox's data caps are to prevent us from cutting the cable cord and nothing ...

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