Home » Comcast/Xfinity »Consumer News »HissyFitWatch » Currently Reading:

HissyFitWatch: Frustration XFINITY – Comcast’s Nationwide Sporadic E-Mail Outage

Phillip Dampier April 9, 2012 Comcast/Xfinity, Consumer News, HissyFitWatch 1 Comment

Some Comcast customers might have thought they were losing their minds when e-mail user names and passwords kept failing with errors like “username and password do not match” even though customers were certain they did.  Our reader David dropped us a note late last night to say Comcast’s ongoing e-mail problems created quite a stir on the company’s customer support forum.

Customers have reported the issue sporadically for weeks, and many are unhappy about the perception Comcast has a policy of  ‘blame the customer first and don’t assume responsibility unless absolutely necessary.’

"I could have sworn the password was right!"

One customer:

They assume the customer is wrong and stick to that script no matter what, even when Signature Support states the customer’s PC is fine and the issue is on the provider’s network.

I spent hours (and $50 w/Signature) trying to get anyone to listen to me. I escalated and escalated until I was told there was no one higher, which we all know is incorrect, there are plenty of people higher than the Tech Support Supervisors. The way Comcast ignores proof is just unacceptable.

A Comcast support representative identified only as “Jordan” reports the problem was, indeed, Comcast’s responsibility:

It looks like we found a database replication issue that was not keeping passwords in sync across our multiple platforms.  At this point, the issue is resolved and all systems are working properly.

So for those that have been resetting their passwords in an effort to fix the issue, it should be set to the last one used.  If for some reason that does not work, please reset your password one more time to ensure what you think is your “new” password is your current password.  Obviously, you’ll then need to update any email programs, mobile devices, etc. with the new password.

Currently there is 1 comment on this Article:

  1. Dave Hancock says:

    Those of us in Rochester may “bitch” about TW – but cases where Comcrap really screws up abound!!

Search This Site:

Contributions:

Recent Comments:

  • Duncan: Cut the cord today, and used this blog post as inspiration. TWC jacked my bill from $140 to $180, and that was the final straw. Goodbye, TWC, but ...
  • Jimmy Bae: That really isn't the proper use of the term ennui. You can't sooth someone's extreme boredom and disinterest....
  • Martha: What if you say you are going to cancel your cable service for a streaming service, such as Roku or SlingTV? Will they likely to come back with an off...
  • Paul Houle: @Lee, it is worse than that. It is not that they cannot afford to give you fiber, it is that they can already make so much money selling you infe...
  • Lee: Frontier will not deliver that 5 Mbps to me. It will not matter what modem I have or what they have in the dslam located at the school. The copper lin...
  • Paul Houle: @Joe, don't buy the hype over G.Fast. Instead of "Fiber to the Press Release" it is just "Copper to the Press Release" G. Fast is a great techn...
  • Joe V: Here's the irony : I watched the Frontier go in front of California politicians broadcast play out and two things that got underneath my skin : I...
  • Matt: It won't increase it any more than what were paying for(1.5 Mbps) right?...
  • Joe V.: Replace the frontier supplied DSL modem and buy your own. The modem they give you is locked down and does not deliver the promised speeds....
  • Matt: I wish Frontier would upgrade our internet over here in Doyle, Ca! We've had 1.5(not even that) Mbps for 12 years!!!!!! And out here in the middle of...
  • TekTalk: I have the blazing fast 5 Mbps Frontier DSL in WV. Frontier won't even say it IS broadband. They know they can't call it that. They only call it "H...
  • Phillip Dampier: It is odd to write that way I agree, but it happens when there is a high demand from media outlets for our official comment, which they can obtain fro...

Your Account: