Home » Comcast/Xfinity »Consumer News »HissyFitWatch » Currently Reading:

HissyFitWatch: Frustration XFINITY – Comcast’s Nationwide Sporadic E-Mail Outage

Phillip Dampier April 9, 2012 Comcast/Xfinity, Consumer News, HissyFitWatch 1 Comment

Some Comcast customers might have thought they were losing their minds when e-mail user names and passwords kept failing with errors like “username and password do not match” even though customers were certain they did.  Our reader David dropped us a note late last night to say Comcast’s ongoing e-mail problems created quite a stir on the company’s customer support forum.

Customers have reported the issue sporadically for weeks, and many are unhappy about the perception Comcast has a policy of  ‘blame the customer first and don’t assume responsibility unless absolutely necessary.’

"I could have sworn the password was right!"

One customer:

They assume the customer is wrong and stick to that script no matter what, even when Signature Support states the customer’s PC is fine and the issue is on the provider’s network.

I spent hours (and $50 w/Signature) trying to get anyone to listen to me. I escalated and escalated until I was told there was no one higher, which we all know is incorrect, there are plenty of people higher than the Tech Support Supervisors. The way Comcast ignores proof is just unacceptable.

A Comcast support representative identified only as “Jordan” reports the problem was, indeed, Comcast’s responsibility:

It looks like we found a database replication issue that was not keeping passwords in sync across our multiple platforms.  At this point, the issue is resolved and all systems are working properly.

So for those that have been resetting their passwords in an effort to fix the issue, it should be set to the last one used.  If for some reason that does not work, please reset your password one more time to ensure what you think is your “new” password is your current password.  Obviously, you’ll then need to update any email programs, mobile devices, etc. with the new password.

Currently there is 1 comment on this Article:

  1. Dave Hancock says:

    Those of us in Rochester may “bitch” about TW – but cases where Comcrap really screws up abound!!

Search This Site:

Contributions:

Recent Comments:

  • Write about this: I went out and bought a new doc sis 3 compatible modem...now they are still trying to charge me the 10 dollar fee and my account is showing two modems...
  • Joe V: You forgot to mention Phil that Comcast as horrible as they are, there's another telecom giant just as bad : AT&T-they also imposed usage-base...
  • lllllll: While yes Google can cause harm right now they aren't the problem. The main Problem is these corrupt ISPs that refuse to upgrade the Network and Expan...
  • Limboaz: Not happy times for Comcrap. Hopefully this signifies a new trend of activism when it comes to regulators overseeing companies that refuse to play fai...
  • Phillip Dampier: We know John Malone and Charter are still very interested, but the last attempt met with a hostile response from TWC management. There will need to be...
  • Bob: So does Charter now step in as the new suitor ?...
  • lllllll: T-Mobile cut off limit is Somewhere over a few TBs/ Month. Also I'm not in a Semi Rural Area Either. I'm in a decent size City. Data Usage doesn't equ...
  • Phillip Dampier: I think what is unique is that Google can seamlessly switch between T-Mobile and Sprint, which is a good way to deal with both carriers' temperamental...
  • Phillip Dampier: I thought T-Mobile throttled unlimited users if they got 'out of hand', whatever that means. I assume IIIIIII is in a semi-rural area where tower cong...
  • Limboaz: Ironic a mobile phone company can deliver that kind of bandwidth while cable ISPs using a fiber-optic infrastructure have to be so miserly. The cable/...
  • lllllll: I used 321.37GBs last month from my T-Mobile Phone that's Unlimited. It's going to be more this month....
  • Limboaz: I won't be switching any time soon. It only cost me an extra $20/month to add unlimited data to my T-Mobile phone. Last month I used 30 GB of data. At...

Your Account: