Home » Bright House »Competition »Consumer News »Time Warner Cable » Currently Reading:

How to Renew a Broadband Promotion With Bright House/Time Warner Cable

Phillip Dampier February 28, 2012 Bright House, Competition, Consumer News, Time Warner Cable No Comments

Last fall, our regular reader Scott wrote us about recent rate increases Bright House Networks imposed on broadband-only customers: $50/month for Internet access.  He learned from Stop the Cap! that a virtually identical, but lesser-known provider was ready and willing to provide six months of essentially equivalent Internet service for $20 less a month.

If your new customer promotion with Bright House or Time Warner Cable has ended, Earthlink can deliver essentially equivalent cable Internet service for $29.99 a month for six months. You do not receive the Powerboost temporary speed jump or a Road Runner/Bright House e-mail account, but you do save $120 over the promotional period.

Scott’s six month promotion with Earthlink was almost up, so he started calling Bright House looking for a returning customer promotion from them, and ran into a brick wall.

A Bright House promotion from a third party reseller

“Corporate wouldn’t budge,” Scott shares. “Two people kept giving me the run-around and excuses.”

“I was able to make the switch back to Bright House from Earthlink to keep my $30 a month promotional price for a second consecutive six month period,” Scott explains. “[But] I had to call an authorized [reseller] to give me the price as a ‘new customer.'”

But it wasn’t easy.  Involving third party resellers can become complicated because those independent businesses rely on commissions earned when new customers sign up.  An existing cable customer bouncing between providers may not be eligible for a commission, and can stall the switching process.

Scott spent an hour on the phone with Bright House getting them to apply the promotion to his account.

In general, Time Warner Cable customers have been able to bounce between new customer promotions from Earthlink and the cable company and back again without too much trouble.  Time Warner’s own promotion offers $29.99 a month Internet for a year, which is actually better than Earthlink’s six month deal.  Do a Google search for “Bright House promotions” and you will find third-party resellers all pitching six months of Bright House broadband service for $29.99 a month.

We recommend calling providers directly to establish service where possible, and if they refuse, you can always threaten to walk.  Providers become a little more willing to deal if you’re prepared to pull the plug.

Search This Site:

Contributions:

Recent Comments:

  • Tim: Depends on the brand of router you use. Acer and Netgear can use the XVORTEX firmware, which comes with all kinds of metering tools, tons of tweaks, a...
  • Justin: I was not willing to agree to give them info either but to "prove" to me that they were legit they added showtime and Cinemax to my lineup WHILE I...
  • Elsa: Im with Cox, and just had my cap raised from 100 GBs to 250 GBs, but here is the rub without any change in my usage they are showing a slow but stead...
  • Tim: Hi Phillip, I'm aware it's not "supposed" to count toward the owner's cap. Thing is, it arbitrarily did for my eMTA back in 2013 when I tested this b...
  • http://www.kraounakis.gr/images/index.asp?s++銉栥儵銉冦偗銉曘儵銈lack-flys-銈点兂銈般儵銈?city-of-fly-bf-9017-ph94++rayban銉偆銉愩兂-銈点兂銈般儵銈?rb8305-082/71銆恡ech-銈兗銉溿兂銉曘偂銈ゃ儛銉笺偝銉: の箱入り娘とよばれた。さびしい晩年には小説に筆を染められようとしたが、それも病のためにはかばかしからず、母堂に看(みと)られてこの世を去った。女性によって開拓された宗教――売僧俗僧(まいすぞくそう)の多くが仮面をかぶりき...
  • AngryEskimo: They even have customer service reps who have you pay your monthly bill twice. earlier this year I have had two representatives tell me I missed one m...
  • SmilingBob: Ha ha, one of the best stories of the year here. "The two best ways to protect your pets from exposure to robust cell phone signals: 1) Become a Spri...
  • Zach: What are you guys writing to get the credits back? I'm in Gainesville, GA and with the kids watching Sesame Street and Netflix and my design/photograp...
  • Phillip Dampier: I agree. We successfully fought off usage caps with a concentrated campaign directed at both Frontier Communications and Time Warner Cable. Both compa...
  • Phillip Dampier: Just a side note for information purposes: AT&T only enforces its usage caps on DSL customers. To date, I know of no one actually penalized for exceed...
  • Phillip Dampier: As John said, the Xfinity Wi-Fi service does not count towards your cap when someone else is logged into it. Comcast's Network Gateway puts out mu...
  • Tim: I'm aware it's not supposed to count toward the device owner's cap, but it sometimes counts toward the cap for both the signed-in user AND the device ...

Your Account: