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How to Renew a Broadband Promotion With Bright House/Time Warner Cable

Phillip Dampier February 28, 2012 Bright House, Competition, Consumer News, Time Warner Cable No Comments

Last fall, our regular reader Scott wrote us about recent rate increases Bright House Networks imposed on broadband-only customers: $50/month for Internet access.  He learned from Stop the Cap! that a virtually identical, but lesser-known provider was ready and willing to provide six months of essentially equivalent Internet service for $20 less a month.

If your new customer promotion with Bright House or Time Warner Cable has ended, Earthlink can deliver essentially equivalent cable Internet service for $29.99 a month for six months. You do not receive the Powerboost temporary speed jump or a Road Runner/Bright House e-mail account, but you do save $120 over the promotional period.

Scott’s six month promotion with Earthlink was almost up, so he started calling Bright House looking for a returning customer promotion from them, and ran into a brick wall.

A Bright House promotion from a third party reseller

“Corporate wouldn’t budge,” Scott shares. “Two people kept giving me the run-around and excuses.”

“I was able to make the switch back to Bright House from Earthlink to keep my $30 a month promotional price for a second consecutive six month period,” Scott explains. “[But] I had to call an authorized [reseller] to give me the price as a ‘new customer.'”

But it wasn’t easy.  Involving third party resellers can become complicated because those independent businesses rely on commissions earned when new customers sign up.  An existing cable customer bouncing between providers may not be eligible for a commission, and can stall the switching process.

Scott spent an hour on the phone with Bright House getting them to apply the promotion to his account.

In general, Time Warner Cable customers have been able to bounce between new customer promotions from Earthlink and the cable company and back again without too much trouble.  Time Warner’s own promotion offers $29.99 a month Internet for a year, which is actually better than Earthlink’s six month deal.  Do a Google search for “Bright House promotions” and you will find third-party resellers all pitching six months of Bright House broadband service for $29.99 a month.

We recommend calling providers directly to establish service where possible, and if they refuse, you can always threaten to walk.  Providers become a little more willing to deal if you’re prepared to pull the plug.

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Recent Comments:

  • CL: Exactly . ..they want cord cutters pay extra to make up for their loss of revenue for TV....
  • Nimesh: In New York City guys. I am on a Triple play with 50Mbps Internet + HBO + Single DVR for about $143. Pretty good deal except we don't use the Home Pho...
  • Limboaz: It's like if I order something online and get it delivered. It would be like UPS charging both the shipper AND the receiver for shipping costs. It's t...
  • Angel: I called TWC and they reduced my bill by $20 a month and they added DVR, STARZ, bonus channels, and upgraded my internet speed! Thanks for the help!! ...
  • James R Curry: For what it's worth, I've had Time Warner's 300mbps service for about a year, and it has consistently given me speeds of around 322mbps, which I can't...
  • Limboaz: A billion dollars seems like a steal when you consider how big Toronto is. Meanwhile the cable ISP's down here in the States plot how they can jack up...
  • sandiegohdtv: In another part of my town, Cox offers this program as well. However, they offer it all year round and I believe you can register for it online....
  • sandiegohdtv: Made a huge error. It was 15 mbps to 60 mbps. Sorry, for that as I thought the filing meant that, but I did check it over again. I found out when it w...
  • Phillip Dampier: It's a bit complicated depending on where you live and who serves you: Regardless of what we want, it is almost a certainty TWC's and Bright House'...
  • JayS: Could you clarify #1 & #7. It appears that the acquirer, Charter, only offers one (1) level of internet speed. I would expect they would unify al...
  • Phillip Dampier: You will end up keeping your existing modem for phone service only (at no charge) and your own purchased modem will supply Internet access only. It's ...
  • Phillip Dampier: This is likely because Time Warner management has curtailed some of their most aggressive promos this year, so the ones you can get now cost a little ...

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