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Time Warner Cable Support to Customer: “What Did You Do That Was Wrong?”

Phillip Dampier February 14, 2012 Competition, Consumer News, Video 4 Comments

Time Warner Cable dropped the ball… right on the heads of temporary customers Alice and Dan Beissel, who signed up for service and canceled just ten days later.

The Corpus Christi, Texas couple decided to cancel service from AT&T and give the cable company a try and, according to them, it was trouble right from the start.

The Beissels say the cable service never worked right, with picture outages and other equipment troubles that came and went.  Frustrations mounted when a service call found nothing wrong, until the Time Warner truck pulled out of the driveway and the picture again went blank.

But the final straw was a conversation Dan Beissel had with the company’s customer service support center.

“What did you do that was wrong,” the representative asked Beissel.

Beissel must have thought the answer was ‘signing up for cable service,’ because the family decided to cancel after that call ended.

Now the couple has been forced to turn to KZTV’s Troubleshooter consumer reporter in an effort to collect an overdue refund check for their service.  The station ran into the same kind of frustration the Beissel family did:

We’ve made several calls to Time Warner Cable in an attempt to speak with anyone who can help the couple.

Unfortunately, there is no customer service contact in Corpus Christi.

Time Warner Cable says refund checks are normally processed within four weeks and mailed from a California office.  A local employee working for the cable company in the Corpus Christi area said he would look into the missing refund check.


KZTV in Corpus Christi is helping one family find a missing refund check owed to them by Time Warner Cable.  (2 minutes)

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Loons In June!
Loons In June!
12 years ago

Dont know whether its just me but the Video is screwed up on this!

sgt
sgt
12 years ago

Quit pulling my leg…you really believe it’s just Time Warner??? Guess again…it’s ALL and ANY of them. They find it financially convenient to connect every complaint to India where perhaps 1 in 20 (I have come across a couple) who have any idea what they’re doing. I have actually landed in the hospital from the frustration of it all with Verizon and Time Warner. (I’m 77 and have a bad heart…I really think they’ll kill me someday) Personally , I think it’s disgusting with the way they all get away with what really amounts to a form of theft…bottom line.… Read more »

VisionOn
VisionOn
12 years ago

Black screen? I’ll place a bet that it’s the result – yet again – of TWC’s inadequate SDV service and probably an oversubscribed node.

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