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AT&T’s 2GB Speed Trap: “I’m Almost Scared to Use the Phone,” Says Frustrated Customer

An increasing number of wireless data users are getting some tough love courtesy of AT&T.

“Your data use this month places you in the top 5% of users,” the text message reads. “Use Wi-Fi to avoid reduced speeds.”  Our regular reader Earl hopes we’ll keep spreading the word.

AT&T’s speed throttle has now moved beyond the pages of tech blogs and into USA Today, where the newspaper explores the trials and tribulations of wireless data management policies at the nation’s largest wireless companies.

Mike Trang, along with at least 200,000 other AT&T customers, has been caught in AT&T’s wireless speed trap.  The result can be speeds punitively reduced to dial-up for the remainder of a billing cycle, leaving customers on AT&T’s “unlimited use” plan waiting up to two minutes for a single web page to load.

While AT&T tells the newspaper it only throttles the speeds of unlimited customers who use an average of 2GB or more per month to ease congestion (if that), the company’s “congestion problems” seem to disappear when customers switch to a usage-billing plan that charges fees based on different usage allowances:

Trang’s iPhone was throttled just two weeks into his billing cycle, after he’d consumed 2.3 gigabytes of data. He pays $30 per month for “unlimited” data. Meanwhile, Dallas-based AT&T now sells a limited, or “tiered,” plan that provides 3 gigabytes of data for the same price.

Users report that if they call the company to ask or complain about the throttling, AT&T customer support representatives suggest they switch to the limited plan.

“They’re coaxing you toward the tiered plan,” said Gregory Tallman in Hopatcong, N.J. He hasn’t had his iPhone 4S throttled yet, but he’s gotten text-messages from AT&T, warning that he’s approaching the limit. This came after he had used just 1.5 gigabytes of data in that billing cycle.

Many customers who have received the text message warning about their usage now think twice about everything they do with their phone, which may be part of what AT&T intended for its remaining customers grandfathered on a now-discontinued unlimited use plan.

John Cozen, a Web and mobile applications designer in San Diego, told USA Today he’s now “almost scared to use the phone.”

Cozen’s complaints to AT&T have been ignored and now he’s shopping for a new carrier.

AT&T’s warning-and-throttle system is the strictest among America’s largest wireless carriers. When customers exceed AT&T’s arbitrary declaration of being among the “top 5% of users,” their speeds are subject to severe slowdowns until their next bill is issued. This leaves customers who may have needed their phone at the beginning of the month for a business trip or vacation suddenly throttled for weeks because of what AT&T calls “congestion,” even if nobody else is using the cell tower.  Even worse, customers not yet deemed to be offending AT&Ts usage manners, or who pay per gigabyte, can overload a cell tower and create the very congestion AT&T claims it hopes to manage.  But only “unlimited use” customers get “time out” in the usage penalty corner.

Among other carriers:

  • Verizon Wireless also uses a network management system that can throttle speeds for exceptionally heavy users, but their speed throttle is engaged only when individual cell towers are overloaded with traffic, and the speed reduction level will vary with the amount of traffic on that tower.  When congestion eases, speeds return to normal for everyone;
  • T-Mobile throttles customers after a maximum of 5GB of usage per month, unless other arrangements are made with the company;
  • Sprint Nextel does not have usage limits or a throttle on smartphone data plans at this time.
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Greg dillard
Greg dillard
12 years ago

I don’t believe that over 2gbs is the top 5%. You got to be joking AT&T. I will not switch my unlimited to tiered on principle. When my contract is up Verizon, which is way faster, here I come.

Scott
Scott
12 years ago
Reply to  Greg dillard

Again this is a prime example of what happens when you accept metered internet as a consumer, this is a profit center for cable and cellular companies, it has nothing to do about improving service by rationing access. When they originally made the argument to end unlimited usage, the top 5% was supposedly iPhone users consuming 5-10Gb of data. Funny how that’s line has been pulled back now to anybody that exceeds 2Gb, the magical point where they would normally be making an extra $10/mo off customers on the metered plan who would eventlly exceed their arbitrary plan limit at… Read more »

Duffin
Duffin
12 years ago

One of the anchors on Fox News even spent a segment ranting about this development and how he also received the text message. When FOX NEWS is reporting relevant non-partisan news of a tech nature, you know AT&T is not hiding what they’re doing very well.

starnostar
starnostar
12 years ago

A lot of people are under the impression that this effects only 5% of customers, when in reality if effects A LOT more. 1) everyones bill cycle starts on different days 2) the “throttle” can take effect any time you reach the 2GB mark As soon as the top 5% get throttled, it makes it VERY easy for others to move above those people and into the “top 5%” in data usage. I would guess that this effects more like 50% of at&t customers, maybe even more. Honestly, im getting sick of corporate greed. Im not with at&t, but regardless,… Read more »

Scott
Scott
12 years ago
Reply to  starnostar

Yet AT&T claims only a fraction of those 5% of really ‘throttled’, however they the first thing the representative will do when you call into to complain is ask if you want to ‘upgrade’ to their 3GB metered service (Where you’d have to pay $10 for each and every overage) since there’s nothing they can (or will) do. I’ve been cable TV free for almost 2 years now.. cancelled everything with the gouging metered bw cable co., went with basic unlimited internet with the telephone company as I need that for my work. Much more pleased with the $1000/yr+ saved… Read more »

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