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How Much Do You Love Time Warner Cable’s New TWC TV iPhone/iPad App?

Phillip Dampier February 8, 2012 Consumer News, Online Video 9 Comments

Time Warner Cable’s new TV App for Apple’s iPhone and certain iOS 4.3-capable iPods has arrived with streaming live cable television for authenticated Time Warner Cable subscribers with a cable-TV and broadband account.

Features on TWC TV™ include:

  • Interactive program guide (IPG) – up to 7 days of listings. View detailed show descriptions including box art. Option to display “HD only” or “favorites only” by creating a favorite channel list.
  • Search – search for programming by title or episode name and filter results by genre
  • Set-top box tuning – tap on a network logo or “watch on TV” button within the program description to tune compatible set-top boxes directly to the channel
  • DVR management – schedule one-time and series recordings on compatible DVRs directly from the interactive program guide. Tap on the “DVR” button to see a list of all upcoming recordings and make changes or cancel recordings
  • Live video streaming of many cable networks

Time Warner wants customers to be so excited, it included a customer poll in its latest newsletter e-mailed to customers, with one notable possible impression left completely off the menu:

You just gotta love it: Time Warner's especially-enthusiastic customer poll can't imagine a possibility that customers might not love their latest app.

Customers who could not find a button to express concerns about the problems they’re experiencing with the app took to the company’s blog instead.  Among the issues raised by subscribers:

  • The app does not work on older generation Apple devices that do not support at least iOS v4.3;
  • Local channels and certain cable networks are not available for streaming;
  • Customers are limited to in-home viewing only;
  • The app does not work on jailbroken devices;
  • Certain Time Warner-provided set top boxes are reportedly not compatible with TWC TV, a problem that usually manifests as no access to the interactive program guide or DVR settings.

The app is available at no charge from the iTunes or Android store.  Android device owners can expect a live streaming-capable version of TWC TV in the near future.

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Duffin
Duffin
12 years ago

I would LOVE to use it, but for some weird reason, it won’t let me install it on my T-Mobile Nexus S. It says it’s incompatible. Yet, it will install on the older Nexus One without an issue. What is up with that?

Tony
Tony
12 years ago
Reply to  Duffin

Not yet updated for Android 4.0…. driving me insane as well…..

Duffin
Duffin
12 years ago
Reply to  Tony

See, I really don’t get that. Why isn’t everything pretty much backward compatible? It used to be. It used to be that you could use Cupcake-level apps even if you had Eclair.

Ben
Ben
12 years ago

It’s a nice app, but it’s worthless by being limited to your home network! What’s the point? If I’m at home, I’ll watch on my TV!!! I like the Remote DVR Management, but for the app to be truly useful, it needs to at minimum work on any wi-fi network.

Riley
Riley
12 years ago

I’m sure many Time Warner customers are happy that they have the ability to stream some channels to their iPhone. The main issue I see with the app is that it doesn’t allow you to stream live while you’re away from home, nor does it let you stream the content from your DVR. Sure you can use your phone as another TV, and I guess you could use it as a bathroom TV. I use a similar app called the DISH Remote Access app, which lets me stream live TV and recorded shows from my 922 SlingLoaded receiver to my… Read more »

Loons In June!
Loons In June!
12 years ago
Reply to  Riley

Hi Riley nice commercial. Isn’t Dish Networks TV everywhere just a slingbox? Or am I mistaken?
Oh it is.

“Dish will begin taking orders for the ViP922 SlingLoaded DVR this week. In addition to the $699 initial price point, Dish subscribers will be charged a $10 DVR fee for use of the SlingLoaded DVR, as opposed to the $6 fee for standard DVR usage.”

$699 price point…..my Sling box purchased for $230 does exactly the same thing.

Ben
Ben
12 years ago
Reply to  Loons In June!

Is your Slingbox an HD satellite receiver with 1TB DVR?

Loons In June!
Loons In June!
12 years ago
Reply to  Ben

No its not. Its hooked to a Cisco TW Cable DVR. The point I was making is that Riley Is comparing the TW App with what is effectively an overpriced slingbox that they charge an extra $4 a month for.

Rob
Rob
11 years ago

Hey guys, one question. if i download this app, does it count against the restrictions i have on my phone? i downloaded the app on my iPhone and i just would like to know if i have to pay for it on my bills? like I’m restricted from watching things on my youtube or internet because my contract. i would like to know if this app won’t charge me in any way possible. thanks for your time!

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