Home » Consumer News »Time Warner Cable » Currently Reading:

CA/TX Weekend Outages = Service Credits for Time Warner Cable Customers Who Ask

Phillip Dampier August 30, 2011 Consumer News, Time Warner Cable No Comments

While the east coast contended with Hurricane Irene last weekend, hundreds of thousands of Time Warner Cable customers further west were dealing with widespread broadband and phone outages in Texas and California.

For Californians, the problems gradually increased early Sunday morning until eventually causing significant service disruptions starting just before 7am.  As the morning wore on, Time Warner’s call centers became so overwhelmed with calls, very few actually got to speak with a customer service representative, greeted instead with:

“Due to high call volume, all agents are currently busy.  Please try your call again later,” after which the call was disconnected.

By 1pm, engineers finally found the malfunctioning equipment responsible for outages in different parts of the country and started rerouting traffic around the problem.

Time Warner wouldn’t say where the troubles originated, but its impact illustrates Time Warner broadband customers can be affected by outages and malfunctions several states away.

Service was gradually restored as the afternoon progressed.

Time Warner Cable customers affected by the outage can receive a service credit for interrupted phone and broadband service, but only if they ask.  The company does not plan to issue automatic credits.

Southern Californians can use this Time Warner Online E-Mail form to request credits.  Texans can use this Time Warner Online E-Mail form to request credits.

Cable television service was not affected.

Search This Site:

Contributions:

Recent Comments:

  • William: I seem to be in the same situation. These are a few of the points I demand a solution to. Many of my clients have been paying for DSL Max though t...
  • finest food: Wonderful site you have here but I was wondering if you knew of any discussion boards that cover the same topics discussed in this article? I'd real...
  • diet pills work: Very good blog you have here but I was curious about if you knew of any message boards that cover the same topics talked about here? I'd really love ...
  • body boost: Hello, this weekend is good in favor of me, because this point in time i am reading this fantastic educational article here at my house....
  • Michael: I had U300 & 24mpgs (Max Turbo) internet. I called - spoke to a nice lady, who tried to rebundle me with a home line - not interested. I was alrea...
  • Kate: My 2 year contract expired in September and the bill jumped $50.00 for a bundle of voice, internet, and tv. I compared packages with competitors f...
  • AC: I have this distinct feeling that nothing will change since they pretty much never lift a finger and the revolving door bureaucracy will keep milking ...
  • Jim Livermore: I don't watch enough on YouTube to really notice, but the option to pay for an ad-free experience would be nice. I have noticed Hulu+ is lowering the ...
  • Rob: Interesting that big cable's response has absolutely nothing to do with the internet speed C Spire's Fiber to the Home is bringing to Mississippians. ...
  • C: It's about time they do something about this problem. I've been an AT&T customer for 10yrs and this month was the first time I went over the 5gb a...
  • d0764: I would actually be ok with paying $5 a month to get rid of the ads. As long as the only thing that goes are the ads with the subscription. The rest b...
  • Herb Finn: Weigel also licences the bulk of the key and evergreen classic TV shows in the CBS owned CBS/Viacom/Desilu/Paramount/Speling TV library, so they HAD t...

Your Account: