Home » Consumer News »Time Warner Cable » Currently Reading:

CA/TX Weekend Outages = Service Credits for Time Warner Cable Customers Who Ask

Phillip Dampier August 30, 2011 Consumer News, Time Warner Cable No Comments

While the east coast contended with Hurricane Irene last weekend, hundreds of thousands of Time Warner Cable customers further west were dealing with widespread broadband and phone outages in Texas and California.

For Californians, the problems gradually increased early Sunday morning until eventually causing significant service disruptions starting just before 7am.  As the morning wore on, Time Warner’s call centers became so overwhelmed with calls, very few actually got to speak with a customer service representative, greeted instead with:

“Due to high call volume, all agents are currently busy.  Please try your call again later,” after which the call was disconnected.

By 1pm, engineers finally found the malfunctioning equipment responsible for outages in different parts of the country and started rerouting traffic around the problem.

Time Warner wouldn’t say where the troubles originated, but its impact illustrates Time Warner broadband customers can be affected by outages and malfunctions several states away.

Service was gradually restored as the afternoon progressed.

Time Warner Cable customers affected by the outage can receive a service credit for interrupted phone and broadband service, but only if they ask.  The company does not plan to issue automatic credits.

Southern Californians can use this Time Warner Online E-Mail form to request credits.  Texans can use this Time Warner Online E-Mail form to request credits.

Cable television service was not affected.

Search This Site:

Contributions:

Recent Comments:

  • Robert: What a load of crap. Any docsys 3 modem is capable of handling up to 100 Mbps traffic. I have noticed a repeating pattern in the last few weeks. Af...
  • Eloise: stopthecap.com has potential, you can make your site go viral easily using one tricky method. Just search in google: Kimting's Method To Go Viral...
  • Dan Dauer: I have DirecTV, and I just moved my phone service to Ooma. My goal was to get my internet access to less than $50.00 a month as this is the only servi...
  • Rob: It's no secret that the new New Neutrality rules that were set in place are nothing more than kid gloves. It's time for the FCC to really step up, and...
  • BobInIllinois: Too many Telcos have inherited cultures where they milked profits for years, without worrying about rapid technological advances or any competition....
  • Sora87: This ain't really Microsoft's fault. They need to do this to relieve the Load on there Servers for the 29th. If they don't the influx of traffic would...
  • Spector: From what I've seen, living here in Colorado, our Comcast service will be great for a short while (over 50 Mbps), then for no reason, it will slowly d...
  • dave pickhardt: we are on a data restricted plan of 15 per month. as of monday night we had used 7.1 of our 15 allowance and our reset date is the 4th of the month. ...
  • AC: And if you don't live in these exclusive franchise areas you will be forced to have 0 wired choices: LTE or 5G when that one comes out, Satellite and ...
  • Phillip Dampier: I suppose that is up to the developer and the providers. I don't think there is any exclusivity in this deal so when the conduit goes in, any utility ...
  • JayS: Just curious, will the homes in this new subdivision be "wired" with Two strands of fiber to the home? One from Comcast and a second from Att/Uverse....
  • Joel: Why is comcast still allowed to charge a data overage fee to a select area of customers? Are we not being discriminated against? Additionally, I thoug...

Your Account: