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Northeast Ohio Deals With Time Warner Cable Pixel Problem

Phillip Dampier May 5, 2011 Consumer News, Time Warner Cable, Video 2 Comments

For several days now, Time Warner Cable customers in northeast Ohio have endured disruptions to their digital cable, as pixel problems and frozen pictures plague the cable company.  Communities like Cleveland, Mentor, and Elyria are all affected, and the cable company can’t figure out what is causing the trouble.

Time Warner Cable reports more than 100 employees are trying to track down the problem, but the company will not issue general credits to affected customers.  Instead, you must write or call Time Warner requesting credit.  You can send a credit request on Time Warner’s website under the contact section.

WEWS-TV in Cleveland covers Time Warner’s troubles after problems with the cable company brought many requests from viewers to get to the bottom of it.  (3 minutes)

Currently there are 2 comments on this Article:

  1. Alan & Angela Neumann says:

    We have been having problems for quite some time with these pixel problems particurarily on WOIO. It is very agravating. I record a show on that station with my DVR and it is almost useless. I was told different things by Customer Service even as far as returning my DVR for a new one. I am currently disabled and it is difficult to get around. Can you tell me how to handle this problem and when we can expect to see it fixed?

    Please contact me as soon as possible.
    Angie Neumann
    440-734-4409 or 216-469-6504

    • Angie, I am also guarantee the problem is a poor cable signal, probably as a result of squirrels chewing outside lines, or the weather deteriorating the cable fittings on the side of the house or out at the pole.

      The best thing to do is call Time Warner and have them do an in-home service call to check your signals from inside the home. It’s probably not the DVR. When I’ve been through this in western NY, it always turned out to be something on the pole outside or the putty they use to keep moisture out of the wiring at the side of the house deteriorated and they had to replace the connection.

      The service call should be free of charge. I am surprised they have not recommended having one scheduled the first time you called. This time, ask them to come to you directly!

      Good luck and let me know how things turn out.

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