Home » Consumer News »Time Warner Cable »Video » Currently Reading:

Northeast Ohio Deals With Time Warner Cable Pixel Problem

Phillip Dampier May 5, 2011 Consumer News, Time Warner Cable, Video 2 Comments

For several days now, Time Warner Cable customers in northeast Ohio have endured disruptions to their digital cable, as pixel problems and frozen pictures plague the cable company.  Communities like Cleveland, Mentor, and Elyria are all affected, and the cable company can’t figure out what is causing the trouble.

Time Warner Cable reports more than 100 employees are trying to track down the problem, but the company will not issue general credits to affected customers.  Instead, you must write or call Time Warner requesting credit.  You can send a credit request on Time Warner’s website under the contact section.

http://www.phillipdampier.com/video/WEWS Cleveland Time Warner Pixel Problems 5-3-11.mp4

WEWS-TV in Cleveland covers Time Warner’s troubles after problems with the cable company brought many requests from viewers to get to the bottom of it.  (3 minutes)

Currently there are 2 comments on this Article:

  1. Alan & Angela Neumann says:

    We have been having problems for quite some time with these pixel problems particurarily on WOIO. It is very agravating. I record a show on that station with my DVR and it is almost useless. I was told different things by Customer Service even as far as returning my DVR for a new one. I am currently disabled and it is difficult to get around. Can you tell me how to handle this problem and when we can expect to see it fixed?

    Please contact me as soon as possible.
    Angie Neumann
    440-734-4409 or 216-469-6504

    • Angie, I am also guarantee the problem is a poor cable signal, probably as a result of squirrels chewing outside lines, or the weather deteriorating the cable fittings on the side of the house or out at the pole.

      The best thing to do is call Time Warner and have them do an in-home service call to check your signals from inside the home. It’s probably not the DVR. When I’ve been through this in western NY, it always turned out to be something on the pole outside or the putty they use to keep moisture out of the wiring at the side of the house deteriorated and they had to replace the connection.

      The service call should be free of charge. I am surprised they have not recommended having one scheduled the first time you called. This time, ask them to come to you directly!

      Good luck and let me know how things turn out.

Search This Site:

Contributions:

Recent Comments:

  • 213131: Well to be fair Duck River does charge an Arm and a leg for electric. My previous address had power thru duck river and I never saw an Electric bill l...
  • Lee: Maybe a cost comparison is in order. Many of the holes to set those poles are probably drilled into solid rock in parts of Tennessee unlike setting th...
  • AaronG: Dunno about you guys but on DSLreports there are still reports coming in from NY that upgrades are happening, here in lima ohio we just got upgraded f...
  • CE: Did your friend already have TWC service or were they a new customer?...
  • GEORGE DESHAIES: Please consider coming to western ny. Been waiting for 25 years for good svc....
  • Len G: "We have always expected this issue to be decided by the Supreme Court, and we look forward to participating in that appeal,” In other words: "We a...
  • Len G: My god is that a complicated bill. I thought mine was bad. Leave it to AT&T to be THE sleaziest company since Comcast. I was watching C-Span to...
  • Len G: "AT&T's less costly solution, U-verse, relies on fiber to the neighborhood, with existing copper wiring remaining in place between the nearest fib...
  • Dan: OK, it's not a dongle, it is a wireless hot spot. But computer supply stores will usually carry standard wireless dongles that you can use with statio...
  • Dan: If this is a USB connected dongle, it can be connected to a non-mobile PC as well (at the end of a cable if necessary to raise it to a better physical...
  • cruzinforit: Here is the cable occurence screen, this is where we'd assign service to individual boxes, so DVD boxes have DVR service. Maybe you only want hustler ...
  • cruzinforit: To be fair, there is a 6 week training course when you are hired, and most of that is devoted to icoms training and practice, and you learn really qui...

Your Account: