Home » Consumer News »Time Warner Cable »Video » Currently Reading:

Northeast Ohio Deals With Time Warner Cable Pixel Problem

Phillip Dampier May 5, 2011 Consumer News, Time Warner Cable, Video 2 Comments

For several days now, Time Warner Cable customers in northeast Ohio have endured disruptions to their digital cable, as pixel problems and frozen pictures plague the cable company.  Communities like Cleveland, Mentor, and Elyria are all affected, and the cable company can’t figure out what is causing the trouble.

Time Warner Cable reports more than 100 employees are trying to track down the problem, but the company will not issue general credits to affected customers.  Instead, you must write or call Time Warner requesting credit.  You can send a credit request on Time Warner’s website under the contact section.

WEWS-TV in Cleveland covers Time Warner’s troubles after problems with the cable company brought many requests from viewers to get to the bottom of it.  (3 minutes)

Currently there are 2 comments on this Article:

  1. Alan & Angela Neumann says:

    We have been having problems for quite some time with these pixel problems particurarily on WOIO. It is very agravating. I record a show on that station with my DVR and it is almost useless. I was told different things by Customer Service even as far as returning my DVR for a new one. I am currently disabled and it is difficult to get around. Can you tell me how to handle this problem and when we can expect to see it fixed?

    Please contact me as soon as possible.
    Angie Neumann
    440-734-4409 or 216-469-6504

    • Angie, I am also guarantee the problem is a poor cable signal, probably as a result of squirrels chewing outside lines, or the weather deteriorating the cable fittings on the side of the house or out at the pole.

      The best thing to do is call Time Warner and have them do an in-home service call to check your signals from inside the home. It’s probably not the DVR. When I’ve been through this in western NY, it always turned out to be something on the pole outside or the putty they use to keep moisture out of the wiring at the side of the house deteriorated and they had to replace the connection.

      The service call should be free of charge. I am surprised they have not recommended having one scheduled the first time you called. This time, ask them to come to you directly!

      Good luck and let me know how things turn out.

Search This Site:

Contributions:

Recent Comments:

  • Josh: Wow, great article! I'm feeling nostalgic, and kind of weirded out by VHS going away, and the realization we're (once again) likely to lose a giganti...
  • Jeno: My family and I had Verizon for years, and it was just fine, no problem. It seems almost as SOON as Frontier came into the picture, our internet was ...
  • Sharon: I too have gotten taken by Verizon, and they are continually trying to add more costs to my plan; daily. This number did call today, showing as a Ver...
  • Josh: I need PBS and The CW...I can't believe those aren't on here! I'd want BBC America too. I'd really want a much longer DVR too...28 days isn't good...
  • Len: I have a 25MB/s CenturyLink connection (internet only) that costs $83 / month. I have a "discount" that brings it down to $53. These guys at Century...
  • Josh: Having to pay to get your bill is just an hilarious low :-D And I'm sorry about those people :-( Somehow I doubt they're not needed......
  • Len: 100 MB/s....... For ONLY 300 Euros a month! OK, sarcasm here, but you see what I'm getting at. MB/s is only part of it. It makes no difference...
  • Mike D.: There are giant delicious pies being feasted upon and Comcast isn't able to gorge themselves. That will end soon, and unless customers drop them like ...
  • Josh: Glad you mentioned that. Yeah, I'm nowhere near Chicago and am affected....
  • BobInIllinois: Just a note to explain what Comcast means by the "Chicago Region". It is a Comcast regional market designation for more territory than just the Chica...
  • Josh: This is just an excuse to raise bills by at least $50/month (or more, if you go over without realizing you have to *CALL* to add this $50/month fee). ...
  • 7879878: And why isnt the FCC getting Involved? The fact there is NO OPT OUT and a $35+ option to get back what you had before should be a huge red flag to an...

Your Account: