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Verizon Reserves the Right to Throttle Your iPhone Connection and “Optimize” Your Browsing

Verizon Wireless isn’t entirely rolling out the welcome mat for new iPhone customers.  PreventCAPS, one of our regular readers, dropped us a note indicating Verizon quietly added something new to the terms and conditions for new customers as of Feb. 3rd, which just so happens to coincide with the date the company started taking orders for the Apple iPhone — it reserves the right to throttle your speeds and “optimize” your browsing experience with caching and network management techniques that could reduce the quality of online videos and other bandwidth-intensive graphics.

Important Information about Verizon Wireless Data Plans and Features

As part of our continuing efforts to provide the best experience to our more than 94 million customers, Verizon Wireless is introducing two new network management practices.

We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit www.verizonwireless.com/vzwoptimization

If you subscribe to a Data Plan or Feature on February 3, 2011 or after, the following applies:

Verizon Wireless strives to provide customers the best experience when using our network, a shared resource among tens of millions of customers. To help achieve this, if you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users we may reduce your data throughput speeds periodically for the remainder of your then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand. Our proactive management of the Verizon Wireless network is designed to ensure that the remaining 95% of data customers aren’t negatively affected by the inordinate data consumption of just a few users.

These kinds of “network management” techniques, which include speed throttles, reduced quality graphics, and caching (which can result in stale web pages being served to your mobile device), are all made possible by the Federal Communications Commission’s failure to implement Net Neutrality protections for wireless providers.  While Verizon stresses it will treat all content to the same network management techniques equally, the “improved” broadband experience Verizon claims to offer is more likely to improve the company’s bottom line from reduced spending on network upgrades.

Like most providers, Verizon isn’t willing to be specific about what amount of usage is likely to trigger the throttle, why it needs to be maintained for the remainder of the billing cycle even when network congestion is not a problem, and what speed customers will be stuck with for the rest of the month.

Broadband Reports reached out to Verizon for specifics and discovered the provider has not actually implemented these measures… yet:

“The notice yesterday simply reserves the right for new customers or renewing their contracts,” Verizon spokesman Jeffrey Nelson tells Broadband Reports. “We’re reserving the right to actively manage the network in specific ways should that need exist – and only for customers who are under contract that includes that provision,” he says. “Because this is down the road – if at all – it’s too early to tell what those triggers might be, or what throughput limitations would look like.”

Verizon may be concerned about the potential impact millions of data-craving iPhone customers will bring to its network in the coming weeks.  Existing customers with Android devices or Blackberry handsets are safe for now — the provision only impacts customers who sign new contracts as of last Thursday.

Verizon says it will retain its unlimited data option (with the right to throttle service) for a “limited time only.”

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BrionS
Editor
13 years ago

My understanding of this new policy is that basically what may happen if you are “excessively” using their wireless data network and exceed some GB threshold for your billing cycle they will throttle your network connection to 256Kbps for the remainder of the billing cycle and the next one. After that point your network connection becomes unthrottled once again. They will not asses you overage charges and they will not kick you off their network. Isn’t this the kind of network management we want to encourage (at least for wireless networks where bandwidth is more constricted)? The average bandwidth used… Read more »

PreventCAPS
PreventCAPS
13 years ago
Reply to  BrionS

Network Management crosses the line (and is no longer network management) when an individual account is given more or less access (either by priority, throttling or other means) than a peer account. Imagine a governor placed on your vehicle… once your vehicle hits 50,000 miles, it can only drive 25mph. Why, because you used the roads too much… Wouldn’t you much rather that every one be treated equally when traffic jams as they arise vs permamently being banished to 25mph because you happen to drive alot and seeing the guy with the brand new car zip by because he has… Read more »

Brion
Editor
13 years ago
Reply to  PreventCAPS

I really don’t think their policy precludes slowing down traffic in general during peak times.

BrionS
Editor
13 years ago
Reply to  PreventCAPS

How would you have the network be managed (or should it be unmanaged)? Even broad rules will eventually affect individual accounts unless you’re talking about some sort of trigger threshold when crossed slows down the entire sub net for some amount of time. If we’re going with car analogies it’s more appropriate to think of your car in terms of width across a highway and not in terms of how many miles you drive. Even more to the point, these cars can grow or shrink width-wise depending on how much bandwidth you are consuming. Most UBB plans approach network management… Read more »

Ron Dafoe
Ron Dafoe
13 years ago
Reply to  BrionS

DO you really think that is the way it is going to be though? My guess is that anyone over a low GB, 5Gb or so will be throttled. I don’t think this will be iplimented the way that you are describing. I don’t think they are going to calculate the average bandwidth that you are using and go from there. That is just not how these guys work.

BrionS
Editor
13 years ago

I’m completely with you Phillip. This is likely just a stall to avoid capital investments in infrastructure and to Ron’s point I also think they will use much lower GB thresholds than I suggested – my suggestions were my approximation of “reasonable” which is not likely in the vocabulary of Verizon or any other large ISP.

The point I was trying to make is: If data caps and overage charges are unacceptable network management and data thresholds that trigger temporary bandwidth throttling for “heavy” users is also an unacceptable, then what network management strategy would be acceptable to this group?

Ron Dafoe
Ron Dafoe
13 years ago
Reply to  BrionS

You example is acceptable to me. It is based on the bandwidth that you use, not how much content you get. Network management should not be based upon what you access or how much data you are accessing but how much of a stress you are actually putting on the network.

Someone that downloads 5Gb of data in 1 hour is less detrimental to the network than someone who constantly has a connection opened and is receiving data at a constant stream for every minute of the month but only uses 2Gb of data in the month.

BrionS
Editor
13 years ago
Reply to  Ron Dafoe

I haven’t done the math but it seems those two scenarios would probably both be fairly negligible. 2GB of data in a month is not a lot (that’s why 2GB data limits on phone plans is outrageous). It also depends on when the network is used. If those 5GB were downloaded during peak hours and the 2GB was spread out over the month, the 5GB is a much higher stress on the network because much more bandwidth is being consumed in order to deliver 5GB in 1 hours. 5GB in 1 hr is 11Mbps (for a short period of time)… Read more »

Ron Dafoe
Ron Dafoe
13 years ago
Reply to  BrionS

Whatever the numbers are it doesn’t really matter – I just brought those up. The fact is, that one is using bandwidth and the network every second of the month and the other is not. Now this does not have to be just for wireless – this is any data for any ISP or wireless carrier. The person downloading 5Gb can now either not use their data, get overcharged, or limited even if he downloaded this data at the time of the lowest network utilzation possible, thereby having less of an impact. All I am saying is the measure of… Read more »

BrionS
Editor
13 years ago
Reply to  Ron Dafoe

You’re right, GB in isolation means very little. GB over a period of time means much more. GB over a period of time considering the network transport means a lot. To keep using the 5GB example… 1. On a wired network with a 15Mbps internet connection (as is fairly common for broadband Internet access) a user would be using the majority of free bandwidth on his connection for about 1 hour. During that time another user sharing the same connection trunk may find his access slowed if the connection has been oversold (let’s say it’s only a 20Mbps connection shared… Read more »

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