Home » Charter »Competition »Consumer News »Video » Currently Reading:

Charter Customers Revolt: $25 for Broadcast Basic Cable That Costs Cable $1 in Programming Fees

Phillip Dampier October 12, 2010 Charter, Competition, Consumer News, Video No Comments

Charter Cable customers are upset over new surcharges of a dollar or more on their monthly cable bills to pay for broadcast/over-the-air stations they can receive for free.  Even worse, Charter already charges its basic customers in areas like upstate South Carolina up to $25 a month for basic cable, which includes local channels and a handful of cable networks.

Now customers like Cathy Bader want to know why Charter needs a dollar surcharge on a $25 cable package when it only costs Charter a dollar for the local channels she wants to watch.

Those in other parts of the state pay as low as one-third that price for the same local channels.

“If you’re only paying $1.12 to rebroadcast the same channels that you can get with an antenna or on basic elsewhere [in the state] for $14 dollars, well, why don’t [they] take it down to $14 for basic cable,” Bader asked Diane Lee, a consumer reporter for WSPA-TV in Spartanburg.  “Why gouge the customers when you are the only game in town for most of us.”

Now that Bader has learned the exorbitant markup rate on basic, she wants to know how much Charter pays to re-transmit other channels, too.  She’s certain it is much less than the $111 she pays every month for cable service.

Time Warner Cable, in comparison, charges between $8-13 per month for the same broadcast networks in other parts of the state.  A good antenna will cut that bill to zero.

Charter Cable handed the TV station a written response:

“The pricing for our basic level of service incorporates the overall operating costs of providing video services to our customers.  Charter’s price for basic service in the upstate area is comparable to prices charged by certain other video providers, including basic cable service in the Atlanta area, which is approximately $23 a month.”

http://www.phillipdampier.com/video/WSPA Spartanburg Charter Surcharge 10-5-10.flv

WSPA-TV in Spartanburg ran this report about Charter’s high basic cable rates.  (2 minutes)

Search This Site:

Contributions:

Recent Comments:

  • Duncan: Cut the cord today, and used this blog post as inspiration. TWC jacked my bill from $140 to $180, and that was the final straw. Goodbye, TWC, but ...
  • Jimmy Bae: That really isn't the proper use of the term ennui. You can't sooth someone's extreme boredom and disinterest....
  • Martha: What if you say you are going to cancel your cable service for a streaming service, such as Roku or SlingTV? Will they likely to come back with an off...
  • Paul Houle: @Lee, it is worse than that. It is not that they cannot afford to give you fiber, it is that they can already make so much money selling you infe...
  • Lee: Frontier will not deliver that 5 Mbps to me. It will not matter what modem I have or what they have in the dslam located at the school. The copper lin...
  • Paul Houle: @Joe, don't buy the hype over G.Fast. Instead of "Fiber to the Press Release" it is just "Copper to the Press Release" G. Fast is a great techn...
  • Joe V: Here's the irony : I watched the Frontier go in front of California politicians broadcast play out and two things that got underneath my skin : I...
  • Matt: It won't increase it any more than what were paying for(1.5 Mbps) right?...
  • Joe V.: Replace the frontier supplied DSL modem and buy your own. The modem they give you is locked down and does not deliver the promised speeds....
  • Matt: I wish Frontier would upgrade our internet over here in Doyle, Ca! We've had 1.5(not even that) Mbps for 12 years!!!!!! And out here in the middle of...
  • TekTalk: I have the blazing fast 5 Mbps Frontier DSL in WV. Frontier won't even say it IS broadband. They know they can't call it that. They only call it "H...
  • Phillip Dampier: It is odd to write that way I agree, but it happens when there is a high demand from media outlets for our official comment, which they can obtain fro...

Your Account: