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Time Warner Cable Moves Channels Out of the Way to Add More Channels, DOCSIS 3 by Year’s End

Phillip Dampier August 3, 2010 Broadband Speed, Consumer News 11 Comments

Time Warner Cable is probably changing your channel lineup, or already has — removing several analog channels you used to receive as part of your Standard Service subscription and moving them to digital.

For customers with digital set top boxes, the change happens without most noticing the difference.  The formerly analog signal still shows up in the same place, only the transmission format has changed.

But customers without set top boxes will notice as channels disappear forever from their lineups, replaced with… nothing.  But their cable bills will remain exactly the same, despite the loss of channels.

For Stop the Cap! readers like Bev, today spelled the end of Animal Planet and The Travel Channel, among others.  For those in Rochester, N.Y., last night was the last chance to watch C-SPAN 2, The Travel Channel, TruTV, Discovery Health, and Shop NBC in analog.  In Buffalo, it was bye-bye to The Travel Channel, C-SPAN 2, TV Guide Channel, and CMT.

It some states, particularly Texas, Time Warner Cable is sticking it to Public Access, Educational, and Government channels, moving them all to digital.  In some cases, cable companies and AT&T U-verse have managed to forever bury these PEG channels in Digital Channel Siberia with channel numbers in the high hundreds or even thousands.  For many subscribers, a search and rescue team couldn’t find their new channel positions.

It’s all a part of a larger plan to slowly erode away analog channels in favor of digital service, which takes up far less bandwidth on Time Warner Cable systems.

As cable systems are nearing capacity and do not wish to spend millions to commit to further upgrades, switching out analog service in favor of digital can provide enormous new capacity to accommodate HD channels and forthcoming DOCSIS 3 cable modem service upgrades.

Unfortunately, these channel changes will irritate subscribers who do not want to pay for set top boxes and do not want them on their televisions.  If you are among this group of box-haters, Time Warner Cable will continue to slowly drop more and more of the channels you used to watch without bothering to reduce your bill for the channels you no longer get.  Eventually, virtually all analog channels will probably disappear, replaced by digital versions you will need a set top box to view.

In many areas of upstate New York, Time Warner is trying to placate angry subscribers by offering one set top box at no charge for one year.  But here comes the tricks and traps — Stop the Cap! confirmed with Time Warner Cable this evening that only those customers without any set top boxes in their home can take advantage of this free offer.  If you already have a box, you’ll continue to pay for it even though your neighbor is getting one free for a year.  After the year is up, pony up — each box costs $7.80 a month ($7.50 for the box, $0.30 for the remote).

At least Texans are getting a better deal from Time Warner Cable — Broadcast Basic subscribers will get their boxes free for five years, Standard Service customers will get them for one year.  But beware — if Time Warner needs to roll a truck to install your box in the San Antonio area, be prepared to cough up $39 for the service call.

For broadband customers, there is some good news.  Virtually all major Time Warner Cable service areas facing channel changes like this will receive DOCSIS 3 upgrades and the chance to obtain faster Internet service by the end of 2010, even those communities bypassed for earlier upgrades.  You will also get additional HD channels.  In western New York, for example, Time Warner Cable plans to add a large number of HD cable channels by mid-fall:

On or About September 2, 2010:
Style HD
BBC America HD

On or About September 9, 2010:
National Geographic Wild HD
MTV HD
Comedy Central HD
Nickelodeon HD
Spike HD

On or About September 16, 2010:
History Channel International HD
CMT HD
Hallmark HD
VH-1 HD
Cooking Channel HD
DIY HD
TWCSN HD
YNN HD

On or About October 1, 2010:
Womans Max HD
HBO Latino HD

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BrionS
Editor
13 years ago

How can TWC remove the public stations from analog? I know by 2012 cable will have to make the move to digital just like broadcast did last year, but according to Wikipedia (not the world’s more reliable source I know…) it states that cable companies must keep the public channels on analog due to “must-carry” laws. Cable TV systems are not required to convert, but must-carry rules will require local stations to be carried in analog for at least three years after the over-the-air cutoff, until early 2012. Must-carry rules requiring digital-only subchannels to be carried have been a source… Read more »

Damian Kumor
Damian Kumor
13 years ago

Thanks for the info on Earthlink, I’m switching to them now.

donna bunnell
13 years ago
Reply to  Damian Kumor

I fill kvue station should stay on the air,it is the channell i watch the most.with out it i will watch very little cable that you have and end of contract i would change to compamy that has this channell..I hope you change your mind about changing it.and keep it on i have talked to others and they are also very upset.. Donna Bunnell Austin Texas 78752

Smith6612
Smith6612
13 years ago

TVs with Digital Tuners? In Buffalo, just about every digital channel is encrypted, meaning if you try to tune to them using a Digital TV you’ll get a Scrambled Signal message or a no signal at all message. You can get 3 or 4 channels in Standard Definition on a digital TV, one of them being a sports channel. You can get a bunch of audio-only channel, and from time to time you might find a sports game in 1080i. Otherwise, it’s encrypted. You might have to call in to get a TV activated similar to a set top box,… Read more »

arls544
arls544
13 years ago

I’m really annoyed with TWCAlbany. They converted animal planet and travel channel (channels I actually watched) amounts others out of basic cable spectrum but yet they keep things like multiple CSPANs and useless harness track data channels that NOBODY and I mean NOBODY watches in basic. Why not keep the channels people actually use in basic and move the ones that are so obscure into the high numbers????? Worst part is customers really have no voice, nor do we have any provider options, it’s TWC or SAT. No FIOSTV no AT&T uverse, no nothing but TWC it’s a BS death… Read more »

Dave Jeffery
Dave Jeffery
13 years ago

Time Warner really needs to start educating the public about these changes – don’t just do it without a by your leave. Also, Time Warner also needs to start addressing to the public what kind of basic cable package will be available when 2012 comes around and digital takes over.

Nikki
Nikki
13 years ago

I have found TCW to be trying as hard as possible not to give me accurate information on their basic services. Especially since I’m a current subscriber. I was told that their lowest service was 19.99 for 3 local channels and channels 2-22. The next package was $62.99. And when I asked about a converter box I was told I didn’t need it although my tv doesn’t have one since it’s old. It feels like I’m getting the run around. Any suggestions?
I want to just get the absolute minimum channels.

Zooey
Zooey
13 years ago

I live in lower Manhattan. I have TWC and Verizon FIOS as options for service. I have a new Sony Bravia flat panel TV. All that I really want are NBC, ABC, and CBS and I don’t want a box. I don’t need anything more. I called time warner cable and they said that it’s not an option to not get a box and that the least expensive option that they carry is like $70. Am I getting the run around? Can you no longer just plug the cable into the back of your TV without a box? I just… Read more »

Smith6612
Smith6612
13 years ago
Reply to  Zooey

In TWC markets such as the one I’m in (Buffalo division), if you have a TV that has a QAM256 Tuner you can pick up the local stations in High Definition via ClearQAM. That’s the last I checked and any TV these days should have such a tuner already built-in to it. I haven’t seen it in action yet.

JoshR
JoshR
13 years ago
Reply to  Smith6612

Don’t quote me but i believe in some cases all you may need is an amplifier.

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