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Frontier Promises to Keep Their Customer Service Inside the USA

Phillip Dampier June 30, 2010 Consumer News, Frontier No Comments

Frontier Communications today announced it was keeping a commitment to use only American-based call centers to provide customer service.  That will be a welcome change for former Verizon customers who often found their customer service calls transferred to overseas help desks and representatives.

“In addition to voice customer service, our broadband Internet help desk jobs will continue to be staffed by a 100 percent U.S.-based workforce. This will include the creation of 500 new US-based jobs replacing work that Verizon sent overseas,” said Maggie Wilderotter, Frontier’s Chairman and CEO.

Many calls for assistance with Frontier’s Internet service end up in Henrietta, New York — near Rochester.  A good deal of Frontier’s general customer service assistance is provided from a large call center in DeLand, Florida — midway between Daytona Beach and Orlando.

Frontier is also pr0mising its customers appointment windows within two hour blocks, making it easier to know exactly when a technician will arrive.  If Frontier keeps its appointments, it means customers don’t have to take an entire day off from work waiting for someone to show up.

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