Home » Consumer News »TDS Telecom »Video » Currently Reading:

Water Tower Fire Wipes Out WiMAX and Cell Phone Service on Madison, Wisconsin’s West Side

Phillip Dampier May 20, 2010 Consumer News, TDS Telecom, Video 1 Comment

This empty water tower in Madison, Wis. caught fire Friday as workers began painting preparations, disrupting wireless communications services on the city's west side for months. (Photo: WMTV Madison)

A water tower fire on Madison’s west side has wiped out WiMAX broadband service for at least 150 fixed wireless broadband customers, leaving them cut off for so long, provider TDS Telecom is canceling their service and assisting customers in switching providers.

A Madison utility manager said workers Friday were preparing to paint the 100,000-gallon tower in the 2700 block of Prairie Road when insulation around communications cables caught fire.  Smoke was visible from the empty water tower for miles, and several nearby homes had to be evacuated because of fears of a potential collapse.

City engineers have since deemed the tower safe, but the real impact will be several months of interrupted broadband and cell service from several area providers who depended on the tower as an antenna site.  The tower was particularly crucial to TDS Telecom, which depended on its strategic location to deliver its wireless broadband service in western Madison.  It will take several months to restore service.

“Based on our discussions with the City, we anticipate it could take a very long time to repair the damaged tower,” states DeAnne Boegli, TDS National Public Relations Manager. “Since this is the only viable tower location TDS can use to serve these homes, and because temporary solutions are not available, our customer’s best option is to select another facilities-based communications provider.”

TDS will assist all 147 impacted customers in changing their service without penalty and remove the equipment from customer homes at their request and convenience. The company is also providing the customers a month’s service credit.

“Unfortunately, this accident has left us with no reliable or timely restoration options. TDS understands communications services are critical to our customers and we want to get them transitioned as quickly as possible, even though it means they must select another provider,” said Boegli.

Affected cell phone companies are trying to establish temporary cell tower sites to improve service in the area while repairs get underway.

WMTV-TV in Madison broke into regular programming to deliver a special report on the fire.  We’ve also included some raw video of the fire.  (11 minutes)

Currently there is 1 comment on this Article:

  1. DAVID ehm says:

    Well, those residents can breathe a sigh of relief for a short while as they won’t be blasted with wi-max wi fi super radio frequency radiation on steroids. before the fire their dna was being blasted.
    perhaps someone set the fire as an act of self defense !!

Search This Site:

Contributions:

Recent Comments:

  • JayS: Channels, before they were removed from Tv and used to start the cellular telephone networks, went up to 83. Due to technology limitations, UHF (...
  • Josh: As near as I can tell we've had broadcast TV spectrum stolen from us TWICE. (Once during the NTSC to ATSC transition, but apparently once before that...
  • Phillip Dampier: The retention staff in Syracuse actually stopped handling those types of calls in early 2016 and referred everyone to the national customer retention ...
  • T Nelson: I am a Twc customer in the Rochester, NY area. In November my special promotion program ran out. In the past I had dealt with a retention specialist...
  • Milan Gohil: Thank you for publicizing my ordeal, Phillip! I hope this report opens the eyes of consumers and Spectrum executives!...
  • LG: They should be taken into Federal receivership. They only care about cell phones, so we need to take that away from them. Make it a requirement to m...
  • Joe V: Six months ago I moved from San Francisco to southeastern Massachusetts 30 miles south from Boston. It is pathetic that on one side of my town they ...
  • Matt K: Does that 23% on fiber count only true FTTH or are they also counting crap like AT&T's Uverse?...
  • Ralph: Hmmm... this sounds like prime territory and infrastructure for Frontier to purchase. They've already got years worth of excuses and promises they co...
  • Josh: "Brilliant" move guys. I'm suuuuure THIS cable company with a record of screwing over their employees will be the good company that's out for your in...
  • Robby: I signed up Saturday night. Going to TWC to just get Internet. No DVR, fine. Bought a attenna from Amazon to get locals. I'm set to cut the cord....
  • Josh: Ugh...I'm tempted, which I'm sure is the point... But right now the service is expensive and pointless for me. It doesn't have a DVR (and Vue's DV...

Your Account: