Home » Broadband Speed »Data Caps »Telekom Malaysia »Video » Currently Reading:

Malaysians Beat Back Internet Overcharging Scheme 24 Hours After Broadband Provider Announced It

Phillip Dampier May 13, 2010 Broadband Speed, Data Caps, Telekom Malaysia, Video No Comments

Telekom Malaysia

A scheme to impose usage limits and speed throttles on Telekom Malaysia’s broadband customers was beaten back just a day after the plan was announced.

Malaysia’s largest telecommunications company announced the limitations at the same time in introduced new speed tiers and new pricing for them.

Customers were not pleased when they discovered TM’s UniFi broadband service came with high prices and usage caps:

TM UniFi Broadband Packages

  • 5/5Mbps Service RM149/$46.73 now capped at 60GB per month.
  • 10/10Mbps Service RM199/$62.41 now capped at 90GB per month.
  • 20/20Mbps Service RM249/$78.09 now capped at 120GB per month.

In comparison, residents in nearby Singapore can buy 100Mbps service, with no limit, for RM200/$62.73 per month.

Those who exceed the limits would find their speeds throttled to about 10 percent of the speed they purchased, for the rest of the month.

Telekom Malaysia CEO Datuk Zamzamzairani Mohd Isa said the measures were part of its Fair Usage Policy.

Dato’ Zamzamzairani

“This policy is a standard industry practice to ensure that all subscribers get to enjoy the same web surfing quality,” he said.

Only it’s not standard industry practice, despite that often-heard excuse.  In countries where usage limits are common, those limits are being eased or discontinued as broadband expansion and competition drives the unpopular usage limits out of the market.

Malaysians weren’t willing to wait.

The social media firestorm of protest that followed the announcement forced the company to back down just one day after announcing the Internet Overcharging scheme.

An announcement on Twitter, noting customer feedback, stated “no volume cap 4 all #unifi packages 4 now.”  The company did say it would continue to “reserve the right to enforce a download limit to ensure all UniFi subscribers receive equal service quality,” but that type of language has been standard in service provider agreements for years.

Company officials told The Malaysian Insider customers “may abuse” the service, which is why they wanted the cap.

But customers feel they deserve value for money — the price being charged can be considered high for many countries in Asia even without the cap.

The Star newspaper notes:

With the latest announcement by Telekom Malaysia, many people are rejoicing. Among them is communications consultant Justin Then, who said he’s happy to note that Telekom Malaysia listens to consumers.

“Capping our high speed Internet access doesn’t make sense, if the Government wants Malaysians to seek out knowledge and be innovative,” he said.

A Twitter user, who asked to be identified only as Flo, said she’s glad Telekom Malaysia has decided not to employ the cap for now.

“We are paying a premium for technology that offers super high bandwidth, so a daily cap shouldn’t be applied. There’s no value in that; we would be better off with regular broadband,” she said.

One caveat.  As has been the case with a handful of U.S. providers seeking to monetize your broadband usage, rescinding usage caps today doesn’t guarantee they won’t be back tomorrow.  Indeed, TM has yet to remove them from their website, instead inserting in the fine print, “The monthly download volume policy will not be implemented until further notice.”

TM’s slick promotional video unveiling the faster UniFi broadband packages asks y0u to “imagine.”  We did… imagining how in the world we can accomplish all of the things they show in the video with the company’s proposed arbitrary usage limits and speed throttles.  Imagine actually getting the service you paid to receive without a provider imagining how much use = “abuse.”  (6 minutes)

Search This Site:

Contributions:

Recent Comments:

  • Ian L: MetroNet's prices aren't too bad, honestly. Sure, they're not the $55 Google is charging for gigabit in San Antonio. But you can also get TV from them...
  • JayS: "Pai’s proposal would require internet service providers to disclose whether they allow blocking or slowing down of consumer web access or permit so-c...
  • Josh: sigh Of course he does. Elections have consequences, people......
  • kaniki: I would say, as a whole, most places really only have one option. Especially in rural areas.. The only places that will usually have at least 2, will ...
  • kaniki: Trust me, I know this.. Look at the current merger / takeover / buyout in alaska.. They are charging something like $180 to get unlimited internet at ...
  • EJ: As I have stated before if these companies are smart they will collaborate together and make it clear that if net neutrality is reversed they will col...
  • EJ: I think you are confused on what Net Neutrality really is. It is not about ads, it is about the ability for your provider to control the bandwidth bas...
  • kaniki: "It could give internet providers such as ... more flexibility to use bundles of services and creative pricing to make their favored content more attr...
  • El Ma: It's a monopoly and our lawmakers have the ability to force this corporation to provide the services that they are charging us all for. Yet, they don...
  • El Ma: I live in an area that is so remote that I cannot even use a cell phone. I have had Frontier for 11 years - it is the ONLY land-line service availabl...
  • BobInIllinois: My observation has been that Xfinity/Comcast will compete on speed if the local market is competitive. If they are the speed leader already, they won...
  • Josh: It's not where I am. There's a Fiber company available that's both way cheaper and way faster. I've wondered if they're trying to compete with that....

Your Account:

%d bloggers like this: