Home » Consumer News »Hawaiian Telcom »Video » Currently Reading:

Vandals Cut Major Hawaiian Telcom Cable in Waipahu Cutting Off 1,100 Customers from Phone, Internet Service

Phillip Dampier April 8, 2010 Consumer News, Hawaiian Telcom, Video 1 Comment

Waipahu, Hawaii

At least 1,100 Hawaiian Telcom customers were left without service Sunday when vandals cut a cable providing the community northwest of Honolulu with phone and broadband service.

“Sunday night we learned that two of our cables in the Waipahu area had been cut in several places,” said Hawaiian Telcom’s Ann Nishida.

It took nearly three days to restore service to every affected customer because each cable required splicing 3,600 individual copper wires back together.  The company says all 1,100 customers had service as of 1:00pm Wednesday afternoon.

Vandals sliced apart this cable. (Courtesy: Hawaiian Telcom)

Customers reported experiencing no dial tone and having no access to the Internet.

Even as service restoration work was underway, several residents reported broadband service remained intermittent until the repairs were completed Wednesday.

Although HawTel claims vandalism to their lines is uncommon, residents in Waipahu say vandals have struck repeatedly in the community, especially when street lights aren’t working in the neighborhood.

Customers subjected to the outage should contact HawTel customer service to verify a credit for the lost day(s) of service appears on their next bill.

The company filed a police report and asked Waipahu residents who may have witnessed the vandalism to report it to local authorities.

Hawaii has had several disruptions in phone service, the most recent happening in February when a damaged AT&T fiber cable cut off long distance service to HawTel and T-Mobile customers.

KHON-TV Honolulu reports many Waipahu customers are going for the third day without phone or Internet service.  (2 minutes)

Currently there is 1 comment on this Article:

  1. Brent Neader says:

    I see cables like this (copper & fiber) all over the place that someone could easily access. Some are hanging to low on the poles that someone could easily cut in half, and others as in the pictures that are going down along the poles into the ground. At least some of them have metal shields that would at least deter someone a little, but even those could be popped off fairly easily. I’m honestly surprised that stuff like this doesn’t happen more often.

    I am sure there are fiber cables easily accessible that feed most of not all of some smaller cities phone or cable companies.

Search This Site:

Contributions:

Recent Comments:

  • debra Gruber: FRONTIER SAID they were giving me promotional credit. for 1 year. I have called them several times regarding this, there is no promotion showing on my...
  • Ryan: Better yet,dump ATSC and switch to DVB-T2. The FCC is considering this. DVB-T2 can recieve signals while moving. Some NC stations even tested DVB-T2 a...
  • Switeck: DSL is shared at the DSLAM level -- these are expensive devices often with limited backhaul, sometimes resulting in even worse contention ratios than ...
  • Lee: With the change in over the air from analog to digital, it is now possible to encrypt the signal and charge for over the air. I expect that to happen....
  • Josh: All the more reason to dump cable and do free ATSC over the air. Of course they want to take away even MORE of our bandwidth so Verizon or Comcas...
  • Lee: DSL lines are not shared. COAX and Fiber lines are shared. You will NOT get a coax or fiber line for home use that is not shared, and there is no reas...
  • kevin: Nope - just had my TWC bill increase over 170 without any premium channels. They say nothing they can do, all packages are more and if I switch now t...
  • Florence Sundberg: Hi, I checked again and neither Verizon, Charter, Comcast or Infinity offer services in Litchfield...I don't understand why not...they don't offer Int...
  • Florence Sundberg: Hi, you will probably be surprised that I do not pay as much as you may pay...since I only moved in here about a year and a half ago, I have the start...
  • Jackie Larkin: Hi Florence, Verizon does offer internet and so does Charter. I believe you could get phone service from them too. If you have an older TV, you h...
  • Florence Sundberg: Feb. 17th...I was just in Torrington yesterday to go to Staples. Thanks for the tip about Optimum...they don't even bother to give us updates about t...
  • Jackie Larkin: Thanks for answering Florence. I know that if you threaten Optimum with cancellation they will send you to their "Retention Unit" and remove the five...

Your Account: