Home » Consumer News »Hawaiian Telcom »Video » Currently Reading:

Vandals Cut Major Hawaiian Telcom Cable in Waipahu Cutting Off 1,100 Customers from Phone, Internet Service

Phillip Dampier April 8, 2010 Consumer News, Hawaiian Telcom, Video 1 Comment

Waipahu, Hawaii

At least 1,100 Hawaiian Telcom customers were left without service Sunday when vandals cut a cable providing the community northwest of Honolulu with phone and broadband service.

“Sunday night we learned that two of our cables in the Waipahu area had been cut in several places,” said Hawaiian Telcom’s Ann Nishida.

It took nearly three days to restore service to every affected customer because each cable required splicing 3,600 individual copper wires back together.  The company says all 1,100 customers had service as of 1:00pm Wednesday afternoon.

Vandals sliced apart this cable. (Courtesy: Hawaiian Telcom)

Customers reported experiencing no dial tone and having no access to the Internet.

Even as service restoration work was underway, several residents reported broadband service remained intermittent until the repairs were completed Wednesday.

Although HawTel claims vandalism to their lines is uncommon, residents in Waipahu say vandals have struck repeatedly in the community, especially when street lights aren’t working in the neighborhood.

Customers subjected to the outage should contact HawTel customer service to verify a credit for the lost day(s) of service appears on their next bill.

The company filed a police report and asked Waipahu residents who may have witnessed the vandalism to report it to local authorities.

Hawaii has had several disruptions in phone service, the most recent happening in February when a damaged AT&T fiber cable cut off long distance service to HawTel and T-Mobile customers.

http://www.phillipdampier.com/video/KHON Honolulu Vandals Leave Hundreds in Waipahu with No Phone or Internet Service 4-7-10.flv

KHON-TV Honolulu reports many Waipahu customers are going for the third day without phone or Internet service.  (2 minutes)

Share

Currently there is 1 comment on this Article:

  1. Brent Neader says:

    I see cables like this (copper & fiber) all over the place that someone could easily access. Some are hanging to low on the poles that someone could easily cut in half, and others as in the pictures that are going down along the poles into the ground. At least some of them have metal shields that would at least deter someone a little, but even those could be popped off fairly easily. I’m honestly surprised that stuff like this doesn’t happen more often.

    I am sure there are fiber cables easily accessible that feed most of not all of some smaller cities phone or cable companies.







Search This Site:

Contributions:

Recent Comments:

  • how to configure best best the best modem for xbox: Wonderful blog! I found it while surfing around on Yahoo News. Do you have any tips on how to get listed in Yahoo News? I've been trying for a while...
  • Old School: I do not even know the way I ended up here, however I thought this put up was good. I do not realize who you're however certainly you are going to a...
  • dui attorneys grand Rapids: Hi! I know this is kinda off topic but I was wondering which blog platform are you using for this website? I'm getting tired of Wordpress because I'...
  • http://www.magisterdireccionteatral.uchile.cl/contenido/make-sure-total-protection-premises-using-small-photographic-camera: This type of design makes this camera very versatile, capable of offering great image quality to your host of different purposes like formal events or...
  • cost to move to hawaii: Awesome blog! Is your theme custom made or did you download it from somewhere? A design like yours with a few simple tweeks would really make my bl...
  • NetFlix password: I used to be suggested this blog through my cousin. I am not sure whether or not this post is written through him as no one else recognise such specia...
  • bantal leher: I like what you guys tend to be up too. Such clever work and reporting! Keep up the excellent works guys I've you guys to our blogroll....
  • What Will Make Him Love You: Hey there would you mind letting me know which webhost you're utilizing? I've loaded your blog in 3 completely different web browsers and I must sa...
  • how to configure best motorola cable modem for comcast: Woah! I'm really enjoying the template/theme of this blog. It's simple, yet effective. A lot of times it's very hard to get that "perfect balance" be...
  • iphone 6 screen protector: Hi there are using Wordpress for your blog platform? I'm new tto the blog world but I'm trying to get started and set up my own. Do you need any cod...
  • Sarah: all the time i used to read smaller articles that as well clear their motive, and that is also happening with this paragraph which I am reading a...
  • Alix K. Urtiaga: Thanks for the auspicious writeup. It in reality was a entertainment account it. Look advanced to more added agreeable from you! However, how can w...

Your Account: