Qwest, born from a merger between US West and Qwest Communications is up for sale.  Again.  Actually, analysts are wondering exactly when Qwest wasn’t for sale over the last several years.  Like that odd house on the corner of your street that nobody wants to buy, Qwest keeps lowering its asking price, hoping would-be suitors will stop driving past.

Qwest's service area

Qwest has a lot going against it.  Unlike its bigger cousin Baby Bells, mostly absorbed into the AT&T or Verizon Continuum, Qwest is saddled with a service area that often spells r-u-r-a-l.  The company got the short end of the stick when the Bell System was carved up in the mid-1980s, stuck with Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.  That’s a service territory shaped like a “T” which spells “trouble.”  Outside of a few major cities like Phoenix, Denver, Minneapolis-St. Paul, Salt Lake City, and Seattle, the rest of Qwest Country is desert, ranch land, mountain ranges, farms, prairies, and some nice lakes and rivers.

While a great place to vacation, these spectacular landscapes are not what investors are looking for when considering what to do with a 100-year old copper wire telephone system.  Qwest never even managed to launch its own cell phone service, instead relying on reselling Verizon Wireless to interested customers.  Its foray into the cable TV business also flopped, and the company currently resells satellite TV service to customers.

The company was plagued with insider trading and other allegations of financial irregularities in the mid-2000s, and since 2005 has been rumored to be on the sales block.

The asking price keeps dropping, along with the company’s value.  Originally worth $45 billion dollars ten years ago, Qwest can’t attract buyers even at half the price.

Customers aren’t very impressed either.  In Lake County, Minnesota, the local newspaper printed a damning editorial Thursday accusing the company of being a villainous, untrustworthy liar after phone service went out for virtually the entire North Shore of Minnesota:

We’d like to have a villain in this story, but, so far, that character sketch is thin. Qwest is fitting the bill if you like obsequiousness on par with cigarette or multinational food companies.

Qwest touted the promise of high-tech 911 service, fast internet, a better connected North Shore. They’ve turned out to be good at promises but lousy on delivery when things go wrong.

The Lake County News-Chronicle excoriated Qwest in an editorial published last Thursday

Most people heard “All circuits are busy, please try your call again later” on their phones Tuesday. For more than a week, we’ve heard the same line from Qwest regarding what happened in Duluth and why there wasn’t a reroute up the Shore.

You can’t help becoming wary about how our technological infrastructure works after such failure Tuesday. Everyone was surprised to know that when fiber optic goes, so do cell phones. It was even more surprising to know that there was no detour for the line up the Shore. But that wasn’t technological indifference. That was a trust we put in Qwest.

[...]

It’s different when Qwest lies about why its line failed and we find out its assurance about a reroute was pure fantasy. There ends any trust or understanding to calmly wait out its line failures.

With Qwest, everything has been below the ground, literally and figuratively. It’s answer that repairing fiber optic is “difficult,” the empty promise of rerouting, and the lack of explanation of the real cause of the damage in Duluth, are all unacceptable.

It’s as if Qwest prefers a cloak of mystery about its technology and we should be happy to have it at all. That’s a poisoned relationship to have with fiber optic as it becomes ubiquitous in our lives.

Qwest, tell us what really happened under that street in Duluth, and, if it was the result of your own negligence, own up to it. Tell us why you told customers, including agencies responsible for public safety, you had a plan, a reroute in the case of a line break, but really didn’t.

And tell us why we should trust you again with this vital link to safety, health, and business along the North Shore.

While plots can be richer for their villains, we’d rather not have one in this story.

Ouch.

The Wall Street Mergers & Acquisition-vultures are circling over the company again, raising the stakes that Qwest is once again the common-sense choice for a takeover.  But even they realize nobody may want the entire company, saddled with rural states’ phone customers over an aging network that will cost billions to upgrade.  So the next best thing is to carve up the profitable bits and sell those to the highest bidder.  Companies like AT&T, Verizon, and BellSouth could do well serving the major population centers in Qwest’s territory, leaving folks in states like Wyoming, Idaho, Montana and the Dakotas to their choice of likely “rural telco” suitors: CenturyLink, Frontier Communications, or Windstream.  Qwest’s valued fiber optic network could fetch a billion or more on the open market.  Their data centers could manage another cool billion if sold.

As Qwest’s revenue continues to decline, the company is likely going to continue cutting costs, keeping themselves as attractive as possible to would-be suitors.

“It gets harder and harder to keep cutting costs,” Donna Jaegers, an analyst with D.A. Davidson & Co. told the Denver Post.  “As (former WorldCom chief executive) Bernie Ebbers used to say, ‘There’s no more lemon juice left in that lemon.’ ”

Just ask customers on the North Shore of Minnesota, as they sip Qwest’s bitter lemonade.

More of the same you can already get elsewhere

If you’re a phone company unwilling to make the investment into delivering a real telco-TV package to customers, why not do online video on the cheap with a new online portal that offers 100,000 videos you can already easily find elsewhere online?

That works for Frontier Communications, who today is patting themselves on the back over the launch of my fitv.com, a new online video site.

“my fitv reflects the disappearing lines between televisions, personal computers and mobile devices and the way time is shifting. Today, consumers don’t have the time or patience to see programs at specific times, or to even sit through an entire program. my fitv gives viewers control, and its unique user experience offers more than 100,000 titles and seamless search and navigation functions. It’s all about search less and watch more,” says Maggie Wilderotter, Chairman and CEO of Frontier.

Unfortunately for Frontier, virtually all of their launch content is readily available and easy to find on sites like Hulu.  The site also contains a handful of news clips from two of the evening newscasts in Minneapolis-St. Paul, Minnesota, with more promised in the future.

Hulu invites anyone to embed their video content, so even you can build your own online video portal.  But giving visitors a compelling reason to visit a site that offers little, if any, original content is a challenge.

The site is available to Frontier customers and those who aren’t, and why not?  Frontier isn’t out anything if outsiders start using the service.

Frontier isn’t the only phone company running an online video portal.  AT&T Entertainment launched last year repackaging Hulu and other content providers’ ‘embeddable videos’ to an underwhelmed audience.

Frontier Communications ran this ad Sunday in Rochester, N.Y., Cincinnati, Ohio, Sacramento, Calif. and Minneapolis/St. Paul, Minn., to launch my fitv.

Local media warns residents to look first before opening the door to potential trouble

As many as five men wearing Verizon jackets have been ringing doorbells in the Bradenton, Florida area seeking entry into residents’ homes claiming to be service or sales representatives.  Police are concerned an unsuspecting resident may admit the impostors unaware of their likely criminal intentions.  Bright House Networks, the area’s cable operator, has also faced phony representatives peddling its products.

With increased competition between phone companies and cable operators for your telecommunications business, many providers hire third party door-to-door sales personnel to promote services, especially when new service options become available.  Verizon uses 20/20 Companies, an Ft. Worth, Texas-based door to door marketing firm to sell its Verizon FiOS fiber to the home service.  20/20 Companies promises its clients “a thorough, national background check and a 10-panel drug screen” for all of its sales representatives to “protect the client, the brand, and, most importantly, the customer.”

Still, consumers may not be aware of what to consider before opening their doors to uninvited knocks.  It has happened to me when a fake Frontier Communications “representative” knocked on my door a few years ago with lots of personal questions but no answers:

1. Cable and telecommunications companies do not make unscheduled service calls.  If a representative claims they “detected a problem,” tell them you will call the company yourself to schedule an appointment.
2. If the doorbell rings and you weren’t expecting anyone, consider simply ignoring it.  At least verify to your satisfaction the identity of the visitor before opening the door or even interacting with him or her.
3. Sales representatives and other company personnel should have clear, unambiguous, professionally-produced identity badges.  A shirt sticker or generic jacket with a logo on it doesn’t come close.
4. Trust your instincts.  If something doesn’t seem right, it probably isn’t.  Don’t hesitate to contact police.  Many communities require all door to door sales personnel to have a peddler’s license on file with the local town or city government.  If they don’t, police can charge them.
5. Alert your neighbors.  You may have been aware enough to avoid a potential problem, but an overly trusting neighbor might not.  They’ll appreciate you looking out for them.

Consumers concerned about this type of door to door sales activity should contact service providers and tell them you don’t appreciate at-home intrusions and that you hope the company will modify its marketing practices to discontinue unscheduled marketing visits.  Instead, suggest they send sales teams only to homes that specifically request an in-person visit, with an appointment.

WTSP-TV in Tampa warns southwestern Florida residents about fake employees trying to gain entry into local residents’ homes.  (3 minutes)

http://www.phillipdampier.com/video/WFLA Tampa Fake Verizon Employees 2-9-2010.flv

WFLA-TV in Tampa tells viewers to ask for ID before opening a door to a telecommunications company employee.  (2 minutes)

Road Runner Turbo is getting a makeover in Indianapolis.  Faster speeds are forthcoming, but at a higher price.

Bright House Networks currently provides Road Runner Standard customers with 7Mbps/512kbps.  Getting better speed requires the purchase of Road Runner Turbo at a new price of $15 per month.  In return, Bright House is boosting Turbo speed customers to 20/2Mbps service, with PowerBoost temporarily accelerating downstream speeds up to 30Mbps.

In most markets, Road Runner Turbo is priced at $9.95 per month, but it’s five dollars more in Indianapolis.

Bright House headquarters in Indianapolis

Will the increased price for Turbo become a trend in return for faster speeds in other markets?

Ironically, the associated public relations campaign sells customers on signing up for Turbo to enjoy a better online video experience.

“Building the excitement toward the opening games of the Olympics, we’re able to add to the enjoyment of and access to entertainment and information with these exclusive new products and features,” said Wayde Klein, vice president of marketing and customer operations for Bright House Networks Indiana. “With our speed boost to Road Runner Turbo, customers will be able to take advantage of some of the highest Internet speeds available, making video viewing over the Internet an even better, real-time experience.”

The upgrade in broadband service is part of Bright House’s effort to improve service in central Indiana.  The cable operator is also adding several new high definition networks and introducing the “Start Over” feature allowing viewers to return to the start of a program in progress.

Bright House is licensed to provide Road Runner service, a brand more commonly associated with Time Warner Cable.

Road Runner Turbo customers in south Texas can expect to receive more speed for their money soon.

Time Warner Cable is boosting speeds for Turbo customers in Corpus Christi, Del Rio, Eagle Pass, Laredo, the Rio Grande Valley and Uvalde.

“We are very excited to offer this upgrade and time-saving feature to our Road Runner customers,” said Gavino Ramos, vice president of communications for Time Warner Cable South Texas.

Downstream speeds increase from 10 to 15Mbps and upstream speeds are doubled from 1Mbps to 2Mbps.

The price for Turbo service remains unchanged.

Although the exact date for the upgrade is unclear, customers can check if the upgrade is completed in their area by following this company-recommended procedure:

1. Unplug the cable modem and wait 60 seconds.
2. Plug the cable modem back in. The lights will flash as it reconnects to the network.
3. When the modem lights are solid again, restart your computer and experience the new faster speed.

Cable ONE intentionally eavesdropped on what its customers did online in order to profit from targeted advertising.  That is the allegation contained within a class action lawsuit filed Wednesday in the Alabama Northern District Court.

The suit alleges the cable operator installed network monitoring software from NebuAd, an advertising provider, which monitored and profiled customers for the purpose of delivering customized, targeted advertising.

Cable ONE is named as defendant in the suit because the company did not inform customers that such profiling was taking place, and never gave customers an opportunity to opt out, according to the complaint.  NebuAd itself has not being named in the suit.

Customer Samuel Green claims NebuAd paid the cable company a “price per customer, per month” and placed tracking cookies on his computer to follow his online activities.  He accused the company of violating his privacy.  The lawsuit establishes a class action case opening the door for a settlement with every customer, potentially nationwide.

The suit asks for damages of $100 per day for the period Cable ONE utilized the tracking services of NebuAd.  It also demands the company destroy all of the data the suit alleges was wrongfully obtained.

The case is being handled by Florence attorney Joey K. James.

Source: Trefis

At a time when digital cable revenues are anemic, and rate hikes are among the most important factors for keeping average revenue per customer as high as possible, Time Warner Cable’s broadband division is just a percentage point or two from becoming the most important service on offer from the nation’s second largest cable provider, at least as far as the stock price is concerned.

Trefis, a forward looking valuation analyst, says future growth at Time Warner Cable will largely come from consumers looking for broadband connectivity. While the company’s digital cable division still constitutes the majority of its stock price estimate, 36 percent, the broadband division has now achieved a close second — 35.1 percent, according to Trefis.

Time Warner Cable maintains an 11 percent share of America’s broadband market, a number expected to grow to 13 percent over the course of the next few years.  Trefis predicts a corresponding increase in the stock price as consumers continue to be driven to the cable operator, particularly from less robust DSL service sold by telephone companies.

Trefis notes the need for speed is a driving factor, and the company can expect to also benefit from customers bundling multiple services together when signing up.

[Update 4:50pm EST: Verizon Wireless issued this statement: "Our network security system found traffic from some 4Chan Web sites that had strong potential to disrupt the Verizon Wireless network, affecting our customers' use of their services. With continuing investigation, and ensuring no current risk of harm, we are giving the green-light to all 4Chan traffic. We will continue to monitor for any possibility of network harm."  That "harm" was likely from another denial of service attack, and does not necessarily come from 4Chan themselves.  Malicious attackers can use false identifying information.  You can expect that company officials would strenuously avoid anything that could smack of a Net Neutrality violation at a time the issue remains a hot topic in DC.]

Last year, AT&T got itself into a political pickle over accusations that the provider had blocked access to 4Chan, an often controversial no-holds-barred imageboard.  With Net Neutrality a front burner topic, the accusation ran away in the press and heralded considerable finger-pointing about a major provider blocking access to a website they supposedly didn’t like.

Now it’s Verizon Wireless’ turn.  Over the weekend, 4Chan’s founder, Christopher Poole, claimed the wireless company was blocking access to the site:

Over the past 72 hours, we’ve been receiving reports from Verizon Wireless customers having difficulty accessing the image boards. After investigating, we found that Verizon is dropping traffic to/from boards.4chan.org, only on port 80 (HTTP). No other subdomain/IP/port is affected, which leads us to believe this block is intentional. A call was placed to their support staff last night, and we were told that the ticket would not be looked at until Monday at the earliest, and: “You’ll need the customer to call to request it be unblocked…”

Note: Users with mobile browsers that proxy (BlackBerry, Opera) won’t necessarily have issues accessing the boards.

Late Sunday evening, Poole claims he confirmed Verizon is intentionally blocking 4Chan:

After an hour and a half on the phone, we’ve received confirmation from Verizon’s Network Repair Bureau (NRB) that we are “explicitly blocked.”

Poole’s notice included Verizon’s phone numbers, giving members of the 4Chan community a place to vent, and that is precisely what has been happening all morning.  The Network Repair Bureau’s phone lines melted down, and the company claims it has not discovered precisely why the site is being blocked.

Before the inevitable outrage against Verizon Wireless commences, a few points to consider:

1. The AT&T incident a year ago was not an effort to block 4Chan’s site, just stop a denial of service attack originating from IP addresses connected to img.4chan.org.
2. A “block” does not necessarily mean an executive at Verizon Wireless specifically ordered the company to stop providing access to a particular site.  Blocks can be an automatic network management technique to control a traffic problem or denial of service attack, a technical error, or a problem external to Verizon itself.
3. I am a Verizon Wireless customer and have no problem reaching boards.4chan.com on my LG Chocolate phone.
4. Customers of Verizon FiOS or Verizon DSL are not blocked.

It seems prudent to wait a few hours to learn whether this is a poster child for Net Neutrality, or simply a technical issue.

Exasperated consumers fed up with a two party system feasting on big corporate campaign contributions buying legislative favors from Washington have a point.  With a Supreme Court decision ripping the limits off the corporate ATMs installed in the halls of Congress, corporate interests will now spend more than ever to keep their agendas front and center among lawmakers.

Some consumers demand an end to the money-influence machine in Washington with public financing of campaigns, an allotment of free advertising, and strict ethics laws to prohibit corporations from buying favors from elected officials.  Others have joined a “tea party” movement that believes a wholesale slashing of the size of the federal government will help accomplish the goal of keeping government out of our lives.

The demand for real change is sincere, even if the proposed solutions differ. The debate comes after years of watching common-sense, pro-consumer public policy get watered down or blown out of the water after lobbyists descend on the Capitol like locusts swarming a field of wheat.

It’s unfortunate that those swarms don’t just wreak havoc on lawmakers — they’ve also quietly infested the “tea party” movement that advocates reform.

It’s akin to the Boston Tea Party being sponsored and organized by the East India Company.

After this weekend’s “tea party” convention in Nashville, it’s more apparent than ever that teabags come with corporate strings attached.

Perhaps that shouldn’t be surprising, considering the modern reincarnation of the “tea party” was channeled by a business news network. About a year ago, CNBC reporter Rick Santelli ranted on air about the federal government bailing out Americans underwater on their mortgages after the housing market collapsed.

“We’re thinking of having a Chicago tea party in July,” Santelli offered.

For Stop the Cap! readers, the names and groups affiliated with the “tea party” movement are already familiar.  FreedomWorks’ Dick Armey (R-TX), the former House majority leader in Congress openly considers himself a leader in the movement.  But his day job involves creating fake “grassroots” campaigns for corporate interests, including Verizon and AT&T.  Phil Kerpen from Americans for Prosperity promptly registered “taxpayerteaparty.com” and joined the movement while continuing to represent the broadband industry against Net Neutrality and against municipal broadband network competition.

Kerpen’s group should be called “Americans for the Prosperity of Big Telecom.” They oppose Net Neutrality to the degree Kerpen appeared twice on Glenn Beck’s Fox News show, mostly as an enabler of Beck’s paranoid rantings about Net Neutrality.  After two sessions of Beck’s chalkboard conspiracy theater, the host had Kerpen nodding in agreement to the proposition that Net Neutrality was Maoist.  The group also harassed North Carolina residents with robocalls opposing municipal broadband service that would bring fiber optic connectivity to residents.

Americans for Prosperty's Phil Kerpen on Glenn Beck's show opposing Net Neutrality

Wherever common-sense pro-consumer public policy threatens to become law, the corporate-backed lobbying groups take the anti-consumer view and hoodwink consumers into supporting the corporate agenda.  Trying to convince Americans they are better off taking the anti-consumer position takes a lot of money.  You can’t argue your position beneath your corporate banner.  That’s too transparent.  It’s much more effective to spend tens of millions on creating fake “grassroots” groups with no visible ties to their corporate benefactor.  You need to fund so-called “independent” research groups to cook up phony reports that prove pre-conceived corporate positions.  Writing big fat checks to elected officials can’t hurt either.

Billions in profits are at stake.  In 2008 it was the oil industry and the ridiculous spike in energy prices.  Millions were spent to keep oil and gas interests free from meddlesome Washington and their pesky investigations.  In 2009, the health care industry spend tens of millions of dollars to fight health care reform, while Wall Street bankers tried to keep up with tens of millions of their own to preserve the special favors they earned from being “too big to fail.”

Right after big oil, health care, and banks comes the telecommunications industry.

Last Friday, Verizon had the dubious distinction of appearing on USA Today’s top-20 big spenders.  The only good news is the company only spent $17,820,000 in 2009 on their lobbying efforts.  That’s down from 2008, when Verizon spent $18,020,000.

Not to be too outdone, the cable television industry handed over part of your rate increase to their own lobbying machine.  In 2008, the National Cable and Telecommunications Association spent $14,500,000.  But your rates went up in 2009, and so did their total spending on an army of lobbyists — $15,980,000 worth.

That buys a lot of plastic grass.

Where does the money go?  Among Verizon’s benefactors and friends:

Consumers for Cable Choice: Common Cause notes Verizon spent $75,000 in just one year on this group, which fights for statewide cable franchises, mostly benefiting phone company cable TV from Verizon and AT&T.  While this short cut may bring consumers a choice in providers, it doesn’t bring them any savings.

FreedomWorks: Adamantly opposed to Net Neutrality, FreedomWorks also backs those statewide video franchises, thanks to generous fees paid by AT&T and Verizon to take those views.

The Progress and Freedom Foundation: They define “progress” much differently than consumers.  Opposed to a-la-carte pricing for cable television packages (letting you choose and pay only for the channels you want), P&F also hates Net Neutrality and the concept of government issuing franchises for cable and telco TV in the first place.  Let them dig up your streets and backyards without oversight!  The group receives so much corporate telecommunications money, it would be easier to list the companies that don’t cut them a check.

The American Legislative Exchange Council: They exchange Verizon’s money in return for strong opposition to Net Neutrality.  They are at the forefront of opposition to municipal broadband networks, with a staff of lawyers who “helpfully” draft legislation for state lawmakers to ban such networks.  Part of the broadband protectionist racket, ALEC makes sure even unprofitable, unserved areas stay that way.  ALEC believes Net Neutrality will harm states’ economies, which would be true if a state was defined as a corporate broadband provider.

New Millennium Research Council: They “develop workable, real-world solutions to the issues and challenges confronting policy makers, primarily in the fields of telecommunications and technology.”  This so-called “think tank” issues suspect reports mostly for the benefit of Congress, which some members use as cover when voting against their constituents and for the provider.  You’re certain to hear elected officials railing against pro-consumer policies quoting liberally from these industry-backed “think tanks,” which provide a patina of independent legitimacy to corporate-backed propaganda. Need to scare people with stories about an overburdened Internet that will crash and burn without “network management” that slows service and enriches providers?  No problem! (That the group has had Verizon employees working for them doesn’t hurt either.)

Broadband for America: This relatively new group is infested with Verizon and AT&T contributions from top to bottom.  In addition to direct contributions from big telecom interests, virtually every single public interest non-profit group on their roster has an AT&T or Verizon lobbyist on their board of directors, or accepts generous contributions from the telecom industry.

Frontier of Freedom: Another so-called “free market” group advocating deregulation, FF doesn’t disclose its donors and considers itself independent, but a familiar pattern belies that.  Frontier of Freedom advocates statewide video franchises and has even run advertising promoting telco-friendly legislation in states like Texas.  The cable industry was displeased because Frontier of Freedom used to represent their best interests but suddenly flipped sides in 2005.  Money talks.

MyWireless.org: “MyWireless.org is a national non-profit consumer advocacy organization” the site declares, without bothering to disclose it is really a sock puppet of the cell phone industry’s trade group CTIA – The Wireless Association.  Ostensibly interested in stripping taxes and government-mandated surcharges off of cell phone bills, the group also opposes Net Neutrality and consumer protection laws.  It’s a bit difficult to call yourself pro-consumer when you oppose a California and Minnesota consumer Bill of Rights that would have required a 30 day penalty-free trial of cell phone service, expanded a toll-free complaint hotline, set minimum service standards, and required easy-to-understand billing.

NetCompetition: Another front group bought and paid for by the industry it seeks to zealously protect.  Adamantly opposed to Net Neutrality, NetCompetition also spends its time Google-bashing and attacking Free Press, seen as one of the strongest advocates for Net Neutral policies and consumer protection from provider abuses.  Their member page explains everything.

The unfortunate part of all this is that many participants of the “tea party” movement seem blissfully unaware of the corporate manipulation of their movement, all happening barely beneath the surface.  Millions of dollars are flowing into the bank accounts of astroturf groups doing all they can to channel public anger against Washington into something they can use to benefit their corporate backers.  The end result may be the ultimate feedback loop — consumers already angered by Washington not listening to their needs and concerns compounded by providers picking their pockets.  That bitter tea may be easy to brew but impossible to swallow.

Phoney Baloney: The National Cable & Telecommunications Association, the cable industry lobbying group, ran this hissyfit ad to combat Verizon and AT&T outmaneuvering the cable industry over statewide video franchising laws. (1 minute)

http://www.phillipdampier.com/video/Senate Judiciary Committee Hearing on Comcast-NBC Merger 2-4-10.flv

Comcast Chair & CEO Brian Roberts and NBC Universal President & CEO Jeff Zucker today defended their proposal to merge the two companies at a hearing held by the Senate Judiciary committee. Senate members questioned the deal’s potential impact on the media marketplace, including program availability and consumer costs. (2 hours, 3 minutes)