Time Warner Cable changed their billing system for San Antonio residents late last year, and some customers using automatic bill payment services forgot to update their bank with their new Time Warner account number.  The result?  Missing payments and past due notices.

The decision to issue new account numbers has caused delays in posting payments made under the old number, and some consumers are concerned about late fees and payments not posting to their accounts.

Company officials recommend customers double check their online bill payment services to make sure they reflect the new account number.  Time Warner promises to work with customers who are experiencing problems as a result of the billing system change.  Customers in San Antonio can call (210) 244-0500 or check their website for directions on how to correctly make payments on your account.  If you are billed any late charges, ask the company to waive them.

[flv]http://www.phillipdampier.com/video/WOAI San Antonio Time Warner Billing Glitch 1-31-2010.flv[/flv]

WOAI-TV in San Antonio ran this story about customers running into the “missing payment” problem with Time Warner Cable. (1 minute)