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Where’s Our Refund? Cablevision Subscribers Want Credit for Now-Resolved TV Food Network/HGTV Spat

Phillip Dampier January 25, 2010 Cablevision, Video 1 Comment

The battle between Cablevision and Scripps over the carriage of two popular cable channels has been resolved, but customers in New York, New Jersey, and Connecticut are now wondering where their refunds are for three weeks of interrupted viewing.

“Why are we paying for two channels they’re not delivering,” asks Stop the Cap! reader Alvira in New Jersey.  Many others are wondering the same thing, now that Cablevision is billing customers for January service that delivered an incomplete cable lineup.

The town supervisor of Ramapo, in Rockland County, New York, is demanding rebates for customers.

“We want a refund,” said Christopher St. Lawrence.  “We have over 10,000 [customers] right here in the town of Ramapo.”

http://www.phillipdampier.com/video/WABC New York Cablevision Refunds 1-11-10.flv

WABC-TV New York reports on customer demands for refunds from Cablevison. (2 minutes)

The resolution over the carriage dispute came last week, after negotiations finally achieved an agreement restoring the channels.

“This is the resolution everyone wanted, and to have achieved anything less would have been a profound disappointment,” said John Lansing, executive vice president of Scripps.

Scripps had demanded about 75 cents per month from each subscriber for the two networks.  Cablevision formerly paid 25 cents per month.  In the end, industry watchers suggest the two companies ended up agreeing on about 45 cents per month.

Currently there is 1 comment on this Article:

  1. Loons In June! says:

    How the hell did he work out the refund should be 4 bucks a day. Clearly mathematically challenged!

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  • SmilingBob: Ha ha, one of the best stories of the year here. "The two best ways to protect your pets from exposure to robust cell phone signals: 1) Become a Spri...
  • Zach: What are you guys writing to get the credits back? I'm in Gainesville, GA and with the kids watching Sesame Street and Netflix and my design/photograp...
  • Phillip Dampier: I agree. We successfully fought off usage caps with a concentrated campaign directed at both Frontier Communications and Time Warner Cable. Both compa...
  • Phillip Dampier: Just a side note for information purposes: AT&T only enforces its usage caps on DSL customers. To date, I know of no one actually penalized for exceed...
  • Phillip Dampier: As John said, the Xfinity Wi-Fi service does not count towards your cap when someone else is logged into it. Comcast's Network Gateway puts out mu...
  • Tim: I'm aware it's not supposed to count toward the device owner's cap, but it sometimes counts toward the cap for both the signed-in user AND the device ...
  • Paul: I am also a Comcast customer in the Atlanta area of Lawrenceville, about 25 miles from ATL. These data caps are such a nuisance and we usually get hit...
  • John: The Wifi Home Hotspot doesn't count toward the data usage of the customer renting the equipment, but to that of the guest user (they have to sign in t...
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  • Tim: Hi Kelly, I would like to inform you that Comcast has a promotion called "Xfinity WiFi." Supposedly you can deactivate it on their website but the ...
  • AC: My curiosity would be in Russia's actual FTTH compared to the United States actual figures. Since the oligopolies always use the FTTPR numbers as "FT...

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