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Where’s Our Refund? Cablevision Subscribers Want Credit for Now-Resolved TV Food Network/HGTV Spat

Phillip Dampier January 25, 2010 Cablevision, Video 1 Comment

The battle between Cablevision and Scripps over the carriage of two popular cable channels has been resolved, but customers in New York, New Jersey, and Connecticut are now wondering where their refunds are for three weeks of interrupted viewing.

“Why are we paying for two channels they’re not delivering,” asks Stop the Cap! reader Alvira in New Jersey.  Many others are wondering the same thing, now that Cablevision is billing customers for January service that delivered an incomplete cable lineup.

The town supervisor of Ramapo, in Rockland County, New York, is demanding rebates for customers.

“We want a refund,” said Christopher St. Lawrence.  “We have over 10,000 [customers] right here in the town of Ramapo.”

http://www.phillipdampier.com/video/WABC New York Cablevision Refunds 1-11-10.flv

WABC-TV New York reports on customer demands for refunds from Cablevison. (2 minutes)

The resolution over the carriage dispute came last week, after negotiations finally achieved an agreement restoring the channels.

“This is the resolution everyone wanted, and to have achieved anything less would have been a profound disappointment,” said John Lansing, executive vice president of Scripps.

Scripps had demanded about 75 cents per month from each subscriber for the two networks.  Cablevision formerly paid 25 cents per month.  In the end, industry watchers suggest the two companies ended up agreeing on about 45 cents per month.




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Other stories of interest:

  1. HissyFitWatch: Cablevision-Scripps Dispute Over HGTV and Food Network Drags On… And On…
  2. Cablevision Throws Food TV, HGTV Off Its System
  3. Cablevision Spins Off Madison Square Garden, Appreciates 2nd Quarter Broadband Profits
  4. Protecting Your Turf: Cablevision Seeks to Provide Wi-Fi On Long Island/Metro North Railways
  5. Cablevision-owned ‘Newsday’ Rejects Verizon FiOS Ads – Another Argument for Net Neutrality?

Currently there is 1 comment on this Article:

  1. Loons In June! says:

    How the hell did he work out the refund should be 4 bucks a day. Clearly mathematically challenged!

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  • nolan: ad says you may get 53 channels ? but 12 is a long way from 53 ! since i can get at least 31 channels with a rca flat antenna for $14.95 from wal-mar...
  • Loons In June!: Hi Riley nice commercial. Isn't Dish Networks TV everywhere just a slingbox? Or am I mistaken? Oh it is. "Dish will begin taking orders for the Vi...
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  • Jack J: Read the ad a little more thouroughly. It does not say you can get 953 channels. It says you can recieve approximatly 53 channels in your local area ...
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  • Riley: I’m sure many Time Warner customers are happy that they have the ability to stream some channels to their iPhone. The main issue I see with the app is...
  • Ben: It's a nice app, but it's worthless by being limited to your home network! What's the point? If I'm at home, I'll watch on my TV!!! I like the Remote ...
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