The online bandwidth usage meter was rolled out to us late February in Minnesota. The first few days after they sent an email out saying it was launched the meter didn’t show up on their site. After a couple of days it showed up. However, it said we were using 0 GB. The graph show 0 GB until March 1st. Then each day it grew and grew by 5-10 GB a day.

The graph today March 5th 2010 says February’s usage history of 36GB. I could almost believe this one. But, the current March’s usage says 41 GB. I have a third party application running in my task bar 24×7 and I am at only 12.62 GB for the month of March.

I just got off the phone with Dimitri at Comcast and told him their online data usage meter is 30GB over what I have used. He told me that Comcast sent out a corporate wide email saying there was a problem and their where working on it.

Kevin

I’m hardly surprised as Time Warner Cable “Security” has been known to do the same thing — cut service first and let the customer ask questions later… until someone finally refers them to security for a usage spanking.

Their meter is not widespread… yet, which is why you probably didn’t see it. In the past, other customers in your situation established multiple Comcast accounts to divide up usage. Some areas didn’t even question it, others wanted an explanation for why multiple connections were needed. College students usually worked, although others cooked up “apartments” or boarding house excuses to pass muster.

These caps are just more tricks and traps, which is why you got the BS explanation about unlimited use. Even dialup lets you access it on an unlimited basis… people assume unlimited means UNLIMITED… not limited to 250GB. Perhaps FiOS or U-verse will reach your area soon.

If that’s the way they wish to conduct business, that’s fine. After offering them more money and being refused, I proceeded to terminate all of my comcast services. Demand that they remove the cable drop from my home (which is time they have to pay one of their service employees), and then I demanded that they come and pick up all of the equipment, as I couldn’t be bothered driving 40 minutes to the Comcast store if this is how they were going to treat customers. A separate contractor had to come out and pick of the equipment, and apparently forgot to grab something, as he has to now come back and pick up the remaining gear. Both of these trips, I assume, are billed to Comcast by the contracting company.

So, while I’ll be surfing slower, I’m content with the knowledge that they actually lost money pulling this bogus stunt. What’s more absurd, is that according to Comcast’s FAQ on the matter, ” If you are contacted by the CSA team again for excessive use within six months of the first contact your service will be subject to termination for one year. ”

We weren’t contacted by anyone. They simply pulled the plug on us. I went through four customer service reps before I was put in contact with the “CSA.” To make matters worse, the third person I spoke to before being transfered to the proper extension had “no idea there was a limit.”

According to Comcast’s FAQ on the issue, “At that time, we will tell you exactly how much data per month you had used.” Well, not only did they not call me, but the gentleman from the CSA had to be poked and prodded for any sort of information on when and by how much we had exceeded the limit. I believe I asked him four times before he could give me an answer. When I stated that I believed a second call was supposed to have occured, he informed me that they “don’t have the ability monitor accounts.” So, they know how much bandwidth we used, they know when we used it, but they don’t have any ability to monitor accounts. Interesting.

Up until we were without internet service, I had no idea there was a bandwidth usage meter. Running banner ads on comcast.net (which I’ve viewed maybe twice) and updating the TOS is not really the best way to inform customers of these changes and/or improvements (or lack thereof).

After explaining to the lovely CSA rep that a simple phone call notifying us that we were close to reaching the limit would have inspired us to make dramatic changes to our usage, he informed me that they don’t make calls as they “don’t monitor customer accounts.” He then apologized and disconnected me.

When I contacted Comcast support to terminate all of my services and explained why I was doing so, they instead tried to sign me up for more services and were confused as to why I wouldn’t want to “get the most out of my cable package.” Probably because access to the internet is, in my opinion, getting the most out of my cable package.

When I addressed Comcast’s ad campaign stating “unlimited access,” they explained that it meant exactly that. I have unlimited ability to access the internet, not unlimited use.

Nail in the coffin for me. I’ll never use Comcast again.

The best part about this is that I used to sell cable for Comcast.

BINGO!! I tried pointing this out back a few articles ago with the FoodNetwork stuff. People were chiming in saying, “I can’t live without my FoodNetwork!”. Well the networks love hearing that. Why shouldn’t they raise prices when you will pay no matter what just to get your “fix”?

As for blowing the cap out of the water, doing so for everyone on the cable node would result in slow internet speeds. Fortunately there are enough light users (who would never get near 250GB) are on the average node that this isn’t a problem.

Also, Comcast has not made any noise about lowering caps or charging overages. That’s what business plans are for. They aren’t much more expensive (maybe $25-$30, unless you’re on a promo and/or have the 50/10 residential plan) but *do* allow for unlimited data transfer…

Personally, I would love to see the cable, satellite, or IPTV providers fall anyway. I think the packages are way overvalued and the market needs to adjust itself. These guys just keep raising prices, TV providers and Networks, with impunity. Something has to keep them in check…

As far as meters go, everyone on Comcast ought to use their connection continuously for a month and blow that cap out of the water just to send them a message, i.e. the proverbial middle finger.