Comments on: Road Runner on Valium

By: BrionS

BrionS — Tue, 17 Nov 2009 12:15:31 +0000

Update: While Roadrunner did appear to have some problems on the 9th, I’ve come to determine that my slow ping response (15 sec. for 4 x 50ms pings) was due to my Ubuntu Karmic Koala IPv6 configuration and old router firmware.

In a nutshell Ubuntu 9.10 (Karmic Koala) made some changes that uses IPv6 by default which is fine until you’re sitting behind some DNS resolver that doesn’t handle IPv6 (as my primary router’s DNS resolver doesn’t) which introduces around a 5 second delay for every DNS lookup. Suffice it to say it made the web like dial-up and that was part of my slowness problem.

If anyone else has Ubuntu 9.10 and has slow Internet you can do one of two things:
1. change /etc/resolv.conf to use your ISP’s DNS nameservers instead of your router, or
2. email me deadbeefb5 =at= gmail.com and I’ll give you additional suggestions or explain in more detail how to do #1.

Cheers!

By: Uncle Ken

Uncle Ken — Tue, 10 Nov 2009 15:03:19 +0000

Don’t be hard on the support staff. They can only work with what they a given
and im sure they are not given much.

By: waiting and watching

waiting and watching — Tue, 10 Nov 2009 13:13:13 +0000

Just wait until you have a road runner problem and are not getting service and try to call TWC about it. I bet the first thing they tell you after “we do not detect and outage in your area”, is for you to check the network status page.

Remember, they are telling you to check a website, when you are calling about not having internet services. That is why they have the network status page. So the glorified secretaries that answer your customer call center have something to tell you when they have no real answers.

By: BrionS

BrionS — Tue, 10 Nov 2009 11:46:57 +0000

I don’t even know why TWC has a Network Status page…it’s never helpful especially when it could be on nights like last night.

http://help.rr.com/HMSLogic/network_status.aspx

By: BrionS

BrionS — Tue, 10 Nov 2009 11:43:38 +0000

Nothing surprising with this one – about the same as the others:

Download Speed: 17382 kbps (2172.8 KB/sec transfer rate)
Upload Speed: 366 kbps (45.8 KB/sec transfer rate)
Latency: 60 ms
Tuesday, November 10, 2009 6:42:01 AM

By: waiting and watching

waiting and watching — Tue, 10 Nov 2009 08:07:14 +0000

Just got off the phone with a lady from TWC about TV problems, and TWC is doing a LOT tonight across the country on TV, internet, and phones. She wasn’t really sure what they were doing, but were doing something to all of them in different regions of the country.

By: Phillip Dampier

Phillip Dampier — Tue, 10 Nov 2009 05:14:45 +0000

Post-sudden-improvement… here is what I got:

Download Speed: 14778 kbps (1847.3 KB/sec transfer rate)
Upload Speed: 945 kbps (118.1 KB/sec transfer rate)
Latency: 62 ms

By: Phillip Dampier

Phillip Dampier — Tue, 10 Nov 2009 05:12:11 +0000

My father lives about six houses down from me and I was over there testing this morning. He had no issues at all.

By: Phillip Dampier

Phillip Dampier — Tue, 10 Nov 2009 05:09:39 +0000

I suspected this would happen. The evening before the service call, the speed problem suddenly disappeared. Notice the traceroute reveals nothing dramatically different about the path traffic followed, and the updated speed test is a big improvement. Hmmmm…..

1 12 ms 14 ms 11 ms cable-mac1-0.rochnybtn-ar403.nyroc.rr.com [74.74.xxx.x]
2 9 ms 9 ms 9 ms gig9-0-2.rochnybtn-rtr01.nyroc.rr.com [24.93.5.117]
3 18 ms 18 ms 19 ms ge-6-0-0.albynywav-rtr03.nyroc.rr.com [24.92.224.122]
4 33 ms 24 ms 23 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
5 28 ms 26 ms 25 ms ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
6 26 ms 25 ms 25 ms te1-4.mpd01.jfk05.atlas.cogentco.com [154.54.13.185]
7 24 ms 25 ms 25 ms te2-4.ccr01.jfk02.atlas.cogentco.com [154.54.6.49]
8 40 ms 25 ms 25 ms te7-1.ccr02.jfk02.atlas.cogentco.com [154.54.25.150]
9 44 ms 40 ms 43 ms te4-4.ccr02.ord01.atlas.cogentco.com [154.54.29.153]
10 48 ms 48 ms 47 ms te4-2.ccr01.stl03.atlas.cogentco.com [154.54.27.30]
11 70 ms 49 ms 50 ms vl3802.na31.b016110-1.stl03.atlas.cogentco.com [66.28.5.246]
12 54 ms 57 ms 66 ms 38.104.162.22
13 55 ms 55 ms 53 ms 209-20-79-17.slicehost.net [209.20.79.17]
14 53 ms 55 ms 55 ms mail.stopthecap.com [67.207.131.22]

By: waiting and watching

waiting and watching — Tue, 10 Nov 2009 04:41:20 +0000

To texas.rr speedtest I got:

7710.66 kbps down
368.10 kbps up

98.x.x.x IP