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This past summer of discontent with FairPoint was not limited to DSL service outages. The troubled phone company serving Maine, New Hampshire, and Vermont, also annoyed fleeing customers with bills for service long since disconnected.
Nina Mazuzan in Burlington, Vermont was fed up with FairPoint and switched to Burlington Telecom, the municipally owned fiber to the home network serving the Burlington area.
But escaping FairPoint would not be easy. More than four months after switching, the FairPoint bills kept rolling in, amounting to nearly $200.
“It’s incredibly frustrating,” Mazuzan told WPTZ News. “It’s just such a waste of time — there’s no real face behind the voice,” she said.
Vermont regulators report Mazuzan is not alone. The state continued investigating the company and monitoring its performance over the course of the summer.
Company officials told WPTZ, “FairPoint is working to fix its problems.”
http://www.phillipdampier.com/video/WPTZ Plattsburgh State Calls For Fairpoint Communications Investigation 7-14-09.flvWPTZ-TV Plattsburgh covered one Burlington, Vermont resident who experienced months of billing problems with FairPoint back in July. [1 minute]
Other stories of interest:
- Bankruptcy Watch!: FairPoint’s Service Outages Last Days, Not Hours
- Special Report: The Lessons of FairPoint – A Tragedy in New England – Part Four
- Special Report: The Lessons of FairPoint – A Tragedy in New England – Part Eleven
- Special Report: The Lessons of FairPoint – A Tragedy in New England – Part Three
- Special Report: The Lessons of FairPoint – A Tragedy in New England – Part Seven
