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Limbo Dance Redux: Bell Canada Lowers Usage Allowances on Customers, But Sells Usage Insurance for “Peace of Mind”

Paul-Andre Dechêne July 13, 2009 Bell (Canada), Canada, Data Caps 8 Comments
Bell's Usage Allowance and Speed Chart (click to enlarge)

Bell's Usage Allowance and Speed Chart (click to enlarge)

Broadband Providers: How Low Can They Go?

Broadband Providers: How Low Can They Go?

When a broadband provider insists on the need to implement Internet Overcharging schemes on their customers to control costs and “manage their network,” it’s a safe bet they’ll also manage to find a way to increase your bill.  Bell, one of Canada’s largest Internet service providers, has reduced usage allowances on some of their popular Internet service plans, in some cases substantially.

Usage Allowances

Essential Plus:  2GB usage allowance (was 20GB)
Performance: 25GB usage allowance (was 60GB) (Bell’s most popular plan) 

Customers can now purchase “Usage Insurance” policies from Bell for “peace of mind” in case they go over plan limits starting at $5/month, which provide additional allowances.

Bell claims the reduction in usage allowances comes with reduced pricing for broadband service, but many customers who forget to purchase “insurance” could be subjected to overlimit penalties of $2-2.50/GB, with a maximum penalty of $30 per month.

Bell customers looking for a place to complain have one less place to do so: Bell pulled the plug Friday on their support forum, popular with thousands of Bell customers looking for support or to share their feelings about Bell service.  The company has remained silent on the reasons for doing so.  No warning or advance notice was given.

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BrionS
Editor
14 years ago

Usage insurance?!?! I ‘LOL’d!!!

Tim
Tim
14 years ago

OMG, talking about ridiculous. I think, if I were a customer of theirs, it would be better if they just pulled a gun on me and robbed me instead. That way, I wouldn’t feel bad about being robbed.

Michael Chaney
14 years ago

this sounds like the same “insurance” the mob would charge you…..a.k.a extortion

uks
uks
14 years ago

Usage Caps must be a dream to any provider who has established them. This gives them ultimate control over creating and charging consumer for all kinds of pseudo “products/services”.

Smith6612
Smith6612
14 years ago

Looks like Bell’s getting after everyone complaining about their caps. Cutting the caps almost by 80% is a very bad move. So to home users, this was a critical hit. To Bell, it was an instant win.

Tim
Tim
14 years ago

Seriously, Canadians need to organize and boycott these ISP’s up there. Hurt them where it really hurts, their wallets!!

Michael
Michael
14 years ago

Am I reading this wrong or is this actually a better deal than that proposed by Time Warner as once you pay the $30 in overages you are unlimited and can freely download as much as you want. It actually sounds kind of fair only being 30 dollars more to download as much as you want, with those not needing to download as much as desired not needing to pay that fee. I wouldn’t actually mind the canadian system, sounds like they are getting good speeds and the overages are not that bad being a maximum of 30 and then… Read more »

Phillip Dampier
Admin
14 years ago
Reply to  Michael

Rogers asks for up to $25 in overlimit fees, Bell asks for $30 in overlimit fees. The reason I last heard for this was that Canadian federal law limits such fees, although I haven’t confirmed that. I am aware Canadian ISPs want to see such limits removed, so they aren’t doing this out of the goodness of their hearts. Keep in mind, these providers also actively throttle your speeds for applications they don’t like, particularly peer to peer, which can drop to 250kbps speeds as they see fit. South of the border, there are no limits for overlimit fees, which… Read more »

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