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Call for Apple to Get Involved in Campaign Against Internet Overcharging

Phillip Dampier June 29, 2009 Data Caps, Public Policy & Gov't 14 Comments
sunflower

Sunflower Broadband Pricing - Note a $10/month surcharge applies for customers not subscribing to Sunflower's video package.

We’ve covered the story of Sunflower Broadband before here on Stop the Cap! This dubious provider has become well entrenched with its Internet Overcharging schemes in and around the Lawrence, Kansas region, charging top dollar pricing while imposing ridiculous limits on usage.  One Mac owner in the Lawrence area is fed up with Sunflower’s 3GB monthly usage limit for broadband users, charging a ludicrous $27.95 a month for standalone broadband service (that’s $9.32/GB!).  He’s calling on Apple Corporation to get involved in the opposition to price gouging and Internet Overcharging by providers like Sunflower.

Sunflower’s a big proponent of these pricing schemes.  Patrick Knorr, who works for Sunflower and is also ex-officio chair of American Cable Association, wants this kind of pricing for everyone.  No matter how much you consume, you are probably paying too little for your broadband account.  Sunflower’s pricing of its most deluxe Gold plan assumes you’ll never use more than 50GB per month, and for that charges customers $59.95 a month if all you want is broadband service.

Dave Greenbaum, writing for theAppleBlog, considers these kinds of limits to be abusive.

Apple is the leader in multimedia content creation; new Mac users are always pleasantly surprised by how easy it is to buy from the iTunes store, or create their own content. A common question we get in our local user group is “I’m not sure what I did wrong, but all of a sudden I have a substantial overage bill from my cable company.” Of course, the user did nothing wrong, other than subscribe to a few podcasts, and perhaps download a new Apple software update and buy some shows with iTunes! The Mac is also blessed with great online backup services like MobileMe, yet when our user group did a presentation on backup strategy, I had to warn novice users to be careful lest their backups end up costing them an arm and a leg in bandwidth overage fees!

Sunflower Broadband claims, with absolutely no independent verification, that nearly 50% of their customers consume less than ONE gigabyte per month and 98.9% of users had less than 40GB of bandwidth usage.  Of course, despite updates to its website, it curiously only provides statistics from April 2007, more than two years ago.

Greenbaum informs readers of Rep. Eric Massa’s proposed legislation, HR 2902, the Broadband Internet Fairness Act.

Ultimately, without an end to abusive broadband pricing, the implications for consumers go well beyond their own pocketbook:

Unfortunately, using the Internet normally with bandwidth metering is also unsustainable. When Mac owners are worried about downloading movies, doing backups or performing system updates, that hurts the Apple brand. Apple is continually innovating new ways to make the Mac OS the best Internet operating system, creating a whole ecosystem with iTunes, MobileMe and iLife. All of these great products rely on the ubiquity of the Internet. When Internet providers start making normal Internet use an expensive proposition, Mac users lose.

Apple should lead the way and come out against bandwidth caps. Given that many of the offerings on the iTunes store actually compete with cable TV, Apple should be vigilant that cable companies do not use bandwidth metering as a way to stifle alternative ways of viewing content.

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Smith6612
Smith6612
14 years ago

I highly doubt that half of their subscriber base uses less than 1GB a month of bandwidth. Even the basic e-mailer can rack up a Gigabyte in a month, unless of course there are those too afraid to use their connection because of the capping or those who don’t even use the connection they pay for. Think about it. An Anti-virus update is typically around a megabyte or two. Many companies upload two or more updates a day. Multiply that by 30. Then, you’re talking about Microsoft Updates, that can be a number that is anywhere, from 5MB to 300+MB.… Read more »

BrionS
Editor
14 years ago

I don’t mean any disrespect to folks in Lawrence, Kansas but I wouldn’t be too surprised if their 50% number is close to accurate. Lawrence, Kansas (http://en.wikipedia.org/wiki/Lawrence,_Kansas#Demographics) has about 88,000 people in a 28 sq. mile area. The median income is around $35,000 so we’re not talking bustling metropolis with wall-street like salaries. This is a small Midwest town with Internet access and if it’s anything like the small Midwest town I grew up in there’s not a whole lot of massive downloading going on. By and large people in these types of towns have access to a single ISP… Read more »

Brian
Brian
14 years ago
Reply to  BrionS

Some of you should go to that Apple Blog thread. There are obviously sunflower employees defending the cap. I particularly like the line that 3 gig is enough to do updates. Has anyone seen some of the updates programs do lately. And then people want you instead of buying the extra bandwidth in bulk, they want you to buy it in advance. Of course, you need to do that BEFORE you go over and it does NOT carry over to the next month. I think Sunflower and the cable companies are going to win these fights because we aren’t speaking… Read more »

Corey Williams
Corey Williams
14 years ago

Microsoft needs to weigh in and soon.. They just announced their 1080p Instant on Service.. Not to mention xbox live and services Very dependant on available bandwith ..and lots of it! Zune marketplace etc.. they have Many reasons to want cappage gone.. Who is going to want to pay $50-$60 a year for live and then have to worry about going over limit.. and how many instant on 1080p streams do they think we will buy with a paltry 40 gig limit??? Also.. i put a bandwith meter on all of our computers for the last few months.. my Grandpa… Read more »

dave
dave
14 years ago

Brion,

I think the numbers about Lawrence on the wiki may be a bit deceiving. Our cable company services the entire county along with selected other cities in the region. Lawrence’s city limits may be small, but computer usage is extremely high due to the University of Kansas as well as people who work at the state capital in Topeka, but live in Lawrence.

By far, the population using most of the bandwidth in town are the students. More and more college courses require online content and the ISP in town knows it.

Just food for thought on the issue

BrionS
Editor
14 years ago
Reply to  dave

Thanks for weighing in Dave. I was hoping someone from Lawrence would stop by and give the real scoop.

jr
jr
14 years ago

Most sites have flash ads these days that start playing when you go to the site. Their limits will be reached before the month is half way through. None of these execs ever surf the web. All they do is play golf all day and pretend they’re “in touch” with their customers

Uncle Ken
Uncle Ken
14 years ago

JR:
Flash switch http://www.flashswitch.com/ will take care of that problem. There are a few other programs also. I use this one.

Tim
Tim
14 years ago
Reply to  Uncle Ken

or if you have Firefox, you can download the NoScript addon.

Uncle Ken
Uncle Ken
14 years ago

Thanks much Tim: I just got the 3.5 update and beside a couple of new small buttons its going well. I will follow yoru advice and get it now. Thanks again. Ken

Saul M
Saul M
14 years ago

They’re capping speeds as well. I pay for the Gold packaging, 2.2mb/s is what I expect. Instead I get a capping of 500kb/s. I just talked to customer service, they spit the same ‘stats’ that haven’t updated since 2007. “Maybe its the server you’re downloading from”. Everything from itunes, xbox live, the University of Kansas, my premium megaupload account, to torrents are capped to 500kb/s. It drives me crazy. I’ve troubleshooted every possible reason on my end to why this is happening to me, from the modem and router to the OS, same shit. Fuck sunflower and their price gouging… Read more »

Alex D
Alex D
14 years ago

Several posts and comments on this site have rubbed me the wrong way, especially high handed and misguided comments on Sunflower and Lawrence in general. First, Sunflower is hardly a podunk or rural provider. Lawrence is a city of almost 100,000 less than 30 minutes from the Kansas City metropolitan area and home to a major research university (KU). The median income is $35,000 because nearly a quarter of the population is composed of students. Second, complaints about Sunflower as some type of cruel overlord depriving the city of Lawrence of good internet grossly over simplify the situation. The city… Read more »

jack
jack
14 years ago

i just got sunflower broadband about a month ago to do homework on my computer, and now i can’t even use it for my assignments because media files won’t completely download(i feel this is because of my internet service). i have to go down to the campus to do all my homework. i have the silver internet package because, face it, bronze is completely worthless. these guys are complete crooks and they get away with it because these college kids all have rich parents and nobody bothers to speak up about it. it makes me sick yet i still subscribe… Read more »

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