Comments on: Beaumont-Area AT&T Customer Gets Himself Exempted from Internet Overcharging: Can You? http://stopthecap.com/2009/06/25/beaumont-area-att-customer-gets-himself-exempted-from-internet-overcharging-can-you/ Promoting Better Broadband, Fighting Usage Caps, Usage-Based Billing, & Other Internet Overcharging Schemes Fri, 12 Mar 2010 17:44:01 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Uncle Ken http://stopthecap.com/2009/06/25/beaumont-area-att-customer-gets-himself-exempted-from-internet-overcharging-can-you/comment-page-1/#comment-6793 Uncle Ken Sat, 10 Oct 2009 10:08:39 +0000 http://stopthecap.com/?p=3409#comment-6793 Kevin: A question. How can you pull a yellow book ad? I'm sure you have to pay for them up front and with a contract. Once the book is printed an ad is not simple going to go away a Yes one could change their phone service even change their phone number but the would be contrary to using the ad you already have in the printed word of a phone book. They are not going to print change sheets every time something changes. Sit back till the next book is printed you no longer subscribe to a new ad. Kevin: A question. How can you pull a yellow book ad? I’m sure you have to pay for them up front and with a contract. Once the book is printed an ad is not simple going to go away a
Yes one could change their phone service even change their phone number but the would be contrary to using the ad you already have in the printed word of a phone book.
They are not going to print change sheets every time something
changes. Sit back till the next book is printed you no longer subscribe
to a new ad.

]]> By: Luke http://stopthecap.com/2009/06/25/beaumont-area-att-customer-gets-himself-exempted-from-internet-overcharging-can-you/comment-page-1/#comment-6791 Luke Sat, 10 Oct 2009 01:53:59 +0000 http://stopthecap.com/?p=3409#comment-6791 I got an email at the beginning of October saying i had gone over my bandwidth cap. i didn't even realize that our area had started the cap. i was sent no letter saying we had a set amount of GB per month starting whenever (found out it started in beginning of fall). i called up Customer Service & yelled at the guy to get his supervisor on the phone immediately (skip the middle man, they never know what's going on). then i proceeded to tell her off that i never agreed to be a test subject. i said it's bullsh*# that we are not given a choice to be part of an experiment that will TAKE OUR MONEY AS PART OF THE TRIAL. the supervisor apoligized (after trying to give me a BS reason the company needs to cap me for). & then said she would put a note on our account not to charge us for going over the bandwidth cap. i settled for it for now, but i'll have to check the bill at end of October to verify. after getting off the phone with AT&T, i sent a mass email to friends & family telling them to call AT&T & do the same. alot of my relatives had no idea we were being capped as well. This weekend i plan to write to a representative & try to get them on board with HR2902. i don't have high hopes as Representative & Senators are both Republican & will probably be against the legislation. Nevertheless, will try anyways. Maybe the voice of the people is still heard, even in our community :) I got an email at the beginning of October saying i had gone over my bandwidth cap. i didn’t even realize that our area had started the cap. i was sent no letter saying we had a set amount of GB per month starting whenever (found out it started in beginning of fall).

i called up Customer Service & yelled at the guy to get his supervisor on the phone immediately (skip the middle man, they never know what’s going on). then i proceeded to tell her off that i never agreed to be a test subject. i said it’s bullsh*# that we are not given a choice to be part of an experiment that will TAKE OUR MONEY AS PART OF THE TRIAL. the supervisor apoligized (after trying to give me a BS reason the company needs to cap me for). & then said she would put a note on our account not to charge us for going over the bandwidth cap. i settled for it for now, but i’ll have to check the bill at end of October to verify.

after getting off the phone with AT&T, i sent a mass email to friends & family telling them to call AT&T & do the same. alot of my relatives had no idea we were being capped as well. This weekend i plan to write to a representative & try to get them on board with HR2902.

i don’t have high hopes as Representative & Senators are both Republican & will probably be against the legislation. Nevertheless, will try anyways. Maybe the voice of the people is still heard, even in our community :)

]]> By: Kevin http://stopthecap.com/2009/06/25/beaumont-area-att-customer-gets-himself-exempted-from-internet-overcharging-can-you/comment-page-1/#comment-4922 Kevin Fri, 26 Jun 2009 14:57:06 +0000 http://stopthecap.com/?p=3409#comment-4922 "I wanted to also cancel...my business Yellow Pages ads" There's your whole story, right there. If you just call and say "I'm going to cancel my service", you're going to get a standard "I'm sorry we can't convince you to stay" response. But when you threaten to pull phone book ads - which in the yellow pages run in the upper hundreds to thousands of dollars, that's when people listen. For the average customer, this really doesn't offer any hope whatsoever. “I wanted to also cancel…my business Yellow Pages ads”

There’s your whole story, right there. If you just call and say “I’m going to cancel my service”, you’re going to get a standard “I’m sorry we can’t convince you to stay” response. But when you threaten to pull phone book ads – which in the yellow pages run in the upper hundreds to thousands of dollars, that’s when people listen. For the average customer, this really doesn’t offer any hope whatsoever.

]]> By: Funnel-System.com » Stop the Cap! » Blog Archive » Beaumont-Area AT&T Customer Gets … http://stopthecap.com/2009/06/25/beaumont-area-att-customer-gets-himself-exempted-from-internet-overcharging-can-you/comment-page-1/#comment-4917 Funnel-System.com » Stop the Cap! » Blog Archive » Beaumont-Area AT&T Customer Gets … Fri, 26 Jun 2009 00:20:44 +0000 http://stopthecap.com/?p=3409#comment-4917 [...] post by Phillip Dampier and software by Elliott Back Categories: Whats Hot On Twitter Tags: Comments (0) [...] [...] post by Phillip Dampier and software by Elliott Back Categories: Whats Hot On Twitter Tags: Comments (0) [...]

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