Comments on: Life Under Capped ‘n Tiered Municipal Broadband – San Bruno, California

By: Phillip Dampier

Phillip Dampier — Tue, 23 Mar 2010 15:30:16 +0000

I think AT&T has the potential of giving San Bruno Cable major headaches, especially in U-verse is in San Bruno’s future. I am not sure about the upgrade schedule for AT&T California, but you might want to make inquiries with AT&T about whether U-verse is forthcoming there. San Bruno isn’t exactly in the middle of a desert, so I can’t believe it won’t be forthcoming at some point.

It sounds like San Bruno is stuck with a municipal provider that is slow to adopt improved technology. Competition typically solves that.

By: San Bruno Dude

San Bruno Dude — Tue, 23 Mar 2010 05:34:42 +0000

http://www.speedtest.net/result/757953933.png
Modem: Motorola SB6120
Computer: MacBook Pro
Time: 10:33pm 3/22/10
Location: Lower, East Avenues
8.30up / .30 down

By: San Bruno Dude

San Bruno Dude — Tue, 23 Mar 2010 05:27:24 +0000

I’ve been a long time user of San Bruno Cable internet, pretty much since it was introduced to us when it was ISP Channel, then changed over to @home, and then to what is it now with a modem change over to the Motorola SB3100. When I first used it in 99/2000, it was pretty blazing fast probably due to the fact probably less than 50 people subscribed and comparing it to 56k dial up. Over my time of use, there was times that its good and stable and sometimes it just made me want to throw the modem across the room. There would be times that it would cut out for hours and even days. Speedwise, I am getting the same what everyone else is reporting. An average of 3mbs/down and .30mps/up. About 2-3 weeks ago, I was getting dropped about every 1-5 minutes everyday. I eventually just bought a new Motorola SB6120 Surboard eXtreme and so far running good for 2 days. I tested it at speedtest.net and was able to pull a high of 8mbs/down and .31mbs/up. The new modem is a DOCSIS 3 but have no clue if San Bruno Cable is a DOCSIS 1/1.1/2? I’ve been always looking for an alternative and whenever a ComCast rep tries to pitch a sale to me, i’d tell them they don’t service my city and they already know where I’m from.

By: San Bruno Person 4

San Bruno Person 4 — Fri, 19 Mar 2010 00:10:20 +0000

I came across this while considering whether to dump my AT&T DSL and go for San Bruno cable. I think I’ll stay with AT&T.

I pay $40/month for 6Mb/s down (not 3Mb/s), and 768kb/s up with AT&T DSL Elite, which very consistently works out as 5Mb/s down and 600kb/s up. I never see it vary from those speeds by any significant amount. I’d rather have the consistency than the rarely kept promise of 12Mb/s.

By: San Bruno Person3

San Bruno Person3 — Wed, 17 Mar 2010 13:59:37 +0000

I am also having problems with San Bruno Municipal Cable TV. Started with problems in August/September 2009…. For almost a week, I couldn’t get any internet connection. Then one weekend, I couldn’t watch any TV programs at all. Yeah… They send a note in one of their bills offering a discount of a few dollars off, and they admitted they were having problems with their equipment or cable or whatever it was… But no apologies or any mention about those of us who couldn’t connect to the internet…

Started having problems again beginning of this year, with the occasional problems of the connection getting timed out. Problem got worse 3 weeks ago. In the beginning, I thought it was because of the rain…. Whenever there was a storm, I would have problems with slow connection or non-connection. But we have not had any storms the last couple of weeks. Yet I keep getting connection timed out. And I’m still getting the occasional “blank” recorded programs on my VCR… or I’d watching the recorded program and getting a blank screen on my TV halfway through…

I don’t care that much if I can’t watch the TV programs occasionally. But then, it’s a such a pain trying to surf the net when the connection keeps getting cut.

Customer service at San Bruno Cable TV also leaves much to be desired. If someone finally answers the phone, she (it’s always a female working there who answers the phone) would put you on hold indefinitely. The office is probably getting more complaints than they can handle!

By: San Bruno Persona 2

San Bruno Persona 2 — Thu, 11 Mar 2010 00:57:46 +0000

I very much agree with San Bruno Person. San Bruno Cable TV is ridiculous. I joined for only one year, I can use my fingers to count the times I see the speed at 10Mpbs. No matter how I complaint to San Bruno Cable TV, this slow internet issue remains the same. Ever since the beginning of 2010, the speed is between 25kb – 1Mpbs. Sometimes I am not even able to check the internet speed (www.speedtest.net) because the page can’t load due to slow internet connections. Before San Bruno Cable TV, I used AT&T. At that time, their maxium downstream is 3.0Mpbs. But the maximum speed I can actually use is 1.5Mpbs or less due to the distance between my home and their dsl service center. So many complaint about San Bruno Cable TV, I wonder why the San Bruno city is not looking into this issue. For all those who would like to know more about this, check San Bruno Cable TV’s rating at Yelp.

By: San Bruno Person

San Bruno Person — Fri, 19 Jun 2009 16:42:52 +0000

I am currently on San Bruno Cable… and I definitely do not get 12Mbps service… They claim I do.. but even using their own speed test utility: http://speedtest.snbr.cablerocket.net/

I get about 3 Mbps… and many many times even less than 1 Mbps.

On top of that.. sometimes in the middle of web browsing.. the connection cuts off…

I don’t have a choice on who I can use for internet. Even AT&T DSL is not available… I wonder why not!!!